PetSmart Rensselaer, New York

We have brought our dogs to PetSmart in Rensselaer for over 10 years and they've always been nice, reasonable and good to our dogs.

Megan did amazing on my husky! She was very sweet and kind. We will for sure be coming back!

Got Santa pictures for my dog on Sunday and have called every day as I have still not received them and I am told either “I’ll pass the message along” or “I don’t know how to access the photos, please call back”. They were super sweet while getting the pictures done and I love petsmart and my dog does as well but I really wanted to gift the pictures of my dog as Christmas presents and I won’t be able to do that now. I just want my pictures :/

Dan in the grooming dept. is great!! He's a pleasure to deal with you and he's great with my dogs!! Thanks Dan!!

Love this store. They always have what I need. And the customer service is wonderful.

The people here where friendly and attentive. Small animal cages where clean and looked cared for. Store is very well stocked maybe a bit over stocked to the point of clutter. The fish tanks are very old and definitely need attention. prices are higher then another local chain store in the area.

They honestly do not deserve even one star. My dog's ear was cut and they tried to say he has a hematoma due to having to be cut down so low. I came to pick him up and he was bald with the exception of random scraggly hairs. He was whining really bad. They had him in a head lock and keep trying to get away. I have groomed both dogs myself and they never respond to me that way. After bringing my dog to the vet i was told pet smart cut my poor baby's ear. He has been bleeding for a week. He has to take antibiotics now. I brought my eldest baby for grooming the same day and i am still finding cuts on him i didn't notice at first. I would never bring them back there to be abused like that again. Nor would i recommend to anyone. I believe Dan is the one who tried to decapitate my poor baby's ear and not sure who tried to freddie crougar my other baby. Never again!

The East Greenbush NY PetSmart is my dog’s favorite store. Not only can she choose treats and toys, but the associates are always sweet and friendly to her. I have noticed that usually there is one register open, but if the line gets a little long, associates quickly open one or even two other registers. When the line clears up, they head back to the floor - cleaning, organizing, and interacting with customers and their pets.

GREAT 4 REASONABLE PRICES ON WHT U NEED 4 UR PETS

I like this store the staff was friendly and attentive I usually go to Petco for feeder mice and found myself on this side of town so I tried it out I wish they had more generic live mice for feeding I didn't want to buy fancy mice just for feeding so I ended up with frozen

Clean place and they have exactly what I need, often on sale which is helpful!

Tons of things great visit

I honestly like Petsmart but I think the prices are a little steep. Cats and dogs have tons of stuff but for ferrets or chinchillas selection is very small. The plus side is the employees are extremely friendly!

Never has what I need

Pleasant checkout experience. Prices waaaay too high for such a large retailer (e.g., leashes). Store dingy.

Friendly people and professionals for fur babies

Great place, but they won'tet you pick up cheery until they get rooted ????

Very poor nobody around AT ALL to help me find product!!!!!

Very welcoming visit! They answered all my questions I had. The nice man at the register even printed out information that I could read up on n I didn't even ask! It really was a 110% visit

I bought a cat climber, July 9th 2021 I'm 64 years old the box was heavy I got it home opened it put it together to find I was missing parts. I called the store spoke with the manager to have him tell me I can bring it back fact it's heavy He told me they won't open another box to get the parts missing I could call tomorrow speak to the store manager I have been shopping there sence they opened in East Greenbush NY If I was 20 years younger I would return it and never shop there again The man who claimed to be a manager was rude and very unprofessional As you can see in photo below I'm not able to attach the one part because it's missing the screw w6 I'll go to true value tomorrow morning and bring my paper and ask them to help me and get the part I need but I will no longer shop at that Pet Smart

Terrible customer service, half the time they’re out of the product you want, very inefficient.

Pleasant place and everyone is nice.

I love all the cat stuff you can get here that's not very common and most stores

I bring my dog in to get the puppy spa and he looks excellent when he gets out

Order pickup is quick and easy

Love Petsmart! All goods neatly arranged, helpful staff, knowledgeable about pet needs, help carrying out to car if requested.

Was looking to get my cat groomed and called the Washington Ave Ext store since they’re closer to me. They were super helpful and friendly but said they unfortunately don’t have a cat groomer. They referred me to this location. I called, someone picked up but didn’t say anything, immediately put me on hold. I waited five minutes then hung up. A simple “thanks for calling, please hold” would have been nice. I will not be calling back.

Grooming services were great - our dog is happy to be groomed there! Thank you!

Compared to other pet stores within 15 minutes. Their selection of bird toys and small animals is good. But their fish section is borderline animal abuse and full of overpriced tank combos. was really disappointed by the new Betta rack. redid the display with individual LEDs per Betta cup, HOWEVER its still unheated and still the second rack closest to the door so in the winter the temperature fluctuates way outside a Betta's tolerable range Good selection of aquatic plants however

Very clean and staff was extremely helpful.