Algonquin Animal Hospital Ottawa, New York

I am normally not one to write a negative review but I feel I need to warn people to steer clear of this vet clinic. First, they should let you know that you must wait in your car until they are ready for you. I wasnt told this at the time of booking and was given attitude when I first arrived and tried to enter the clinic. It’s covid, and I get it but they really shouldn’t be rude when I was not informed of this ahead of time. I arrived the next day to pick up my dogs medication and food. When I got home I realized that I had someone else’s bill. I called back to let them know and make sure I didn’t pay for someone else's pet. I hadn’t, they had just mixed up the bills. Fine. No big deal. I then took a look at the quote they had provided me and it was for yet another persons pet. I called back again. The receptionist put me on hold for a while and when she came back on she said that I had the right quote. I said that’s not possible because the name, address, dogs name, breed etc was not correct. She finally said that she would get the dr to send it by email. Eventually we received the correct one. Two weeks later I called to make a follow up appointment. I was put on hold for a long time (again…it’s covid and things move slowly), however, someone picked up and said hello and when I responded they hung up. I called back, waited again and finally made the appointment. An hour later they called back to say that I would need to pick up some medication that I had to administer prior to my dogs appointment. So the next night I called and said I was on my way to pick up the meds…it was close to their closing time and the receptionist seemed annoyed. When I arrived she asked if I had paid for it. I said no because it was part of the quote and I didn’t realize that I would have to pay for the treatment before I even dropped her off. I had driven over without my wallet because I was under the impression I was just picking up some medication. I said that I wish someone had of told me that when I called. She responded “I didn’t realize that I would have to explain to someone that when you take something you have to pay for it” in a tone that was so rude I actually couldn’t believe someone would speak to another person like that. It was now 5min to close so there was no time for me to drive home to get my wallet. I asked what I was supposed to do since my dog needed to take the medication the night before her appointment. She shrugged her shoulders. At that point I swore under my breath (not at her) simply out of frustration. She told me that I needed to leave and slammed the door. This was over a $20 medication, after I spent $600 the week before and I was about to drop another $360 the next day. All that being said, the vet was great. It is very unfortunate that the receptionists are so unprofessional and rude. There are many amazing vet clinics in the Ottawa area. Learn from my experience and go somewhere that is more organized and competent.

They are very fast with appointments and this is my place for my pet for long time. They have good staff and very friendly. Obviously its bit expensive as pets are expensive to have.

Dr. Mac and Dr. Walker are knowledgeable, kind and always take the time with the furpeople and us owners. Front staff are efficient and friendly.

I’ve been to a few vets over the years and the prices here are definitely the best. Their service is excellent as well. They’re always booked up since they’re so good though so call in advance!

My cat likes this place

This is the best Vet's office I have ever been to (and I have been to several Vet. offices since I move a lot). Their Receptionists and Vet. Techs are awesome - professional, organized, and respectful. Their Vets are also awesome. My dog's Vet is Dr. Sparks and he is honestly the best Veterinarian. He performs a thorough examination and takes the time to explain everything he has checked in immense detail. He will not rush you and he will think about and answer every question in great detail as well. He is so friendly and knowledgeable. Although I only moved to Ottawa for a short amount of time, I am considering not moving from Ottawa because of the great Vet. services provided by Dr. Sparks and the team at this great office. Honestly the best Vet's office I (and my dog) have ever been to.

Compassionate and great service. I would recommend this place to anybody.

I know my cat is in good hands.

Incredible staff, from front to back; friendly, caring and compassionate. We've been with Dr Walker for over 20 years and 5 cats, she has consistently gone above and beyond for us and our our furry family. We're so looking forward to being able to get back to face to face visits. Best clinic in town, IMO.

Dr. Walker is wonderful and shares her knowledge with us. She has been seeing our dog since he was born. The staff and other Veterinarians are wonderful. Our dog gets excited when he knows we are going to the vet.

This was my first time taking my cat Eggroll to have surgery. The staff here are very kind. The always let me know how he was. Also made sure I had what I needed once I brought him home.

Amazing team at Algonquin Animal Hospital. I have trusted them completely to look after my fur babies for 30 years. All are kind, take the time to listen to your concerns, give great advice and truly care for you and your pets. I can't imagine taking my dogs anywhere else

I bring Kenya here for all her med stuff and they've always been very nice. We also buy her veterinary food here as well and I have never doubted that they treat her very nicely while she's in with the vet

I was very worried after my Cooper was throwing up but Doctor MacIntosh and the staff took care of him. Doctor MacIntosh is a delightful person and puts your mind at ease. Thank you.

Tried calling to get cat food, and see how the place was since it's closer to my home then where I used to go. The lady literaly told me they only to clients and refused to sell me catfood. I was trying to become a client and they just turned me away. Weird buisness model if you ask me.

I needed to help for my cat, but they just send me to emergency.

Great service and very friendly staff (:

I have been seeing Dr MacIntosh for about 6 years now for my two cats and more recently have had helpful from Dr Sparks for my Bengal cat. They have both been tremendously helpful and generous with their time. I love that doctor MacIntosh gives me options and I don’t feel any pressure to choose one over the other. I highly recommend them.

Excellent and professional experience. Each and every time

Only go elsewhere in an emergency, and only office's related to Algonquin. Dr. Walker and the rest of the staff treat my dogs the same way they treat their own. The best!!

Theyre great with emergencies, very friendly and supportive

I have been a client of Algonquin Animal Hospital for 35 years. Four cats and one dog over the years. I have always experienced excellent service and compassionate care, from both the doctors and the front desk staff. Very happy with this clinic.

Great service, efficient... and all during the Covid-19 Pandemic. Last year they were there and today, they stood up to the test, by be i g there to answer and see my Max in no time. the only reason I can't give 5 stars is because , my dog is, or I'm kind of new to dog owning. and I'm not sure , or rather it's taking some getting used to paying for a vet and of course a few other things I may have suggested in the past that I haven't verified if implemented on their website. but excellent reception today. thank you

Good pricing and awesome vets

I cannot say enough good things about this hospital. We have been going to Prince of Wales Animal Hospital for years with our cats, and when we got our lab puppy, it was easiest to book an appt at Algonquin instead. Both are owned by Dr. Macintosh and he is truly a godsend. Out of the hundreds of animals he must see every year, he always remembers ours and greets my husband and I like old friends. We got our lab puppy a few days before the province went into lockdown, and thus we have never been able to go into the vet with her. Regardless, she LOVES going to the vet and is so excited to go into the building every time. That should tell you all you need to know about how they treat animals here. During the phone calls for the Covid appointments, the vets are always super communicative and Dr. Macintosh in particular listens to any possible concern we might have, even about training or other concerns that don't particularly have to do with healthcare. The vets here are all very knowledgeable and stay up to date on the latest science and animal health studies, and Dr. Macintosh has talked to us about these studies on many occasions to help us weigh our options when it comes to making a decision. All the vets here inform you of every possible road and the pros and cons of both before letting you make the decision, and only give their personal preference on the matter if asked directly. I trust the staff here completely and never have to worry about what is going on behind closed doors. They socialized my puppy amazingly with vets and continue to provide exceptional care for our two elderly cats. One is 16 and in amazing health, because any health issues she has had are caught and treated early. They work so well with our budget and are compassionate and understanding even when money is tight. I will never take my animals anywhere else. Thank you so much to all the staff here for your hard work and compassion, especially during the Covid protocols! I can't imagine how difficult your jobs have been, and yet you never let it show. You are truly all angels!

I went there for a check up with my cat and it went well, no issues. I did find the worm pills kinda pricey... But otherwise good. Also I told them he had been to an initial check up once before so I probably didn't need the worm pills. Just a comment. Otherwise everything was great and the vet answered all my questions

During a difficult time, they were very compassionate and caring.

Very compassionate had to euthanize my 14 year old cat.

What a breath of fresh air this place is... Our previous furry family member went to another vet for 15 yrs... That other place pushed upgrades till he passed.. Even after he passed... But this place has been nother short of amazing w our new furry family member... Educating us but not pushing anything onto us.. Glad this place is here... Great staff and great vets!

My beautiful Golden Retrieve Abbie has been looked after by the caring and professional staff at the Algonquin Animal Hospital for 3 years now. I wouldn't change a thing.