Pooch Hotel Norwalk, New York

159 reviews

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Reviews: Pooch Hotel (Norwalk)

All reviews (159)

Yelp (34)

Google (125)

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Vicky Sarro

2 years ago

The only place I will leave my Frenchie!

Melanie Shepard

2 years ago

Wonderful experience at the Pooch Hotel in Norwalk CT. The location is very clean and the staff is very helpful and kind. Would definitely recommend.

Kaitlin Shaver

2 years ago

I love their flexibility for pick up and drop off! The early/late fees are worth it! Everyone who works at Pooch Hotel is so nice and clearly love dogs. My dog loves going to pooch hotel!

Dayanara Ceja

2 years ago

LOVE this place with a capital L. My puppy comes home super tired after day care all the time. And just love the fact that I can sit at work on my break and watch my puppy play with the other dogs through the webcam access. Thank you POOCH HOTEL.

Steven Sikes

2 years ago

Took great care of my dogs great services offered while pet is there. Would recommend.

tanya kory

2 years ago

The staff is friendly and helpful and our dog gets excited when we say “doggie day care”. Thanks pooch hotel!

Marci Chiappetta

2 years ago

Staff was so friendly and helpful Facility was clean Webcams so you can see your dog during playtime

Kelly Benenati

2 years ago

They were so friendly and informative and helpful. My dog hadn't been to a daycare since before the pandemic, so I was anxious about how she would do. All the staff were so accomodating and gave me lots of info about how she did. I felt so much more at ease knowing she was in their hands. And the pet cam on their app is great!

jackie tiani

2 years ago

Really took good care of my dog with some health issues. I could tell my dog was not stressed out, healthy and quite happy!

Luciano “Luke Raus” Raus

2 years ago

Long trip abroad to visit family and friends and our 8 month old, 52lbs doodle couldn't join us. Come Pooch Hotel for the rescue. Very courteous staff, great facility and convenient location. Good value for what it offers. During our trip they kept us updated on any issues with our pooch and promptly offered solutions to help her. Would definitely recommend.

Nathan Csonka

2 years ago

Boarded my little angel Ember here for over a week in their luxurious Presidential Suite. I got to watch him on their webcam as he got cuddle times on his little human bed in his suite ???? they also did an amazing job on his nails. 5 Star, will be returning!

Sugato Goswami

2 years ago

It’s been about a year since my last review and a lot has happened since. The staff at Pooch Hotel bears a new look, and I have seen them being stretched beyond normal limits with the amount of pets they have had to look after during the summer. What has remained unchanged is the love and attention the staff continues to shower on the dogs. There are some new names to recognize - Julia, Jennifer, Delia, Nate et al - I have missed some names, but they are all amazing in many different ways). And then there are the familiar names - Alex, Kristin, and Louie, as caring and efficient as always; and Steph, the leader who sets the bar incredibly high and leaves her indelible mark - ever transparent and affectionate, with a mind like a steel trap, and always ready with solutions. I look at the Pooch staff as an extension of one’s family - whilst there are occasional complaints and disagreements, there is so much love and affection that one can but remain grateful for the privilege of sending Pepper to them. One sincerely hopes that the staff is recognized and rewarded by their senior management for effortlessly going above and beyond unfailingly.

thea haley

2 years ago

They do such a great job at Pooch Hotel! I feel good leaving my dog there - love the webcams in the playroom so I can check up on him. They love dogs and it shows.

kianna thompson

2 years ago

Juno loves this place the staff is so great with him!

KyWellness Bear

2 years ago

Zenna came home Very Happy & Relaxed ! Love 24 hour drop off & pick up . She had a blast , Def will be back .

Jeannie Figueroa

2 years ago

I felt good being able to see my dog during his morning and afternoon play time. I only wished they had a daily report on what time they gave the medication or if he ate or did not. They were very responsive to any emails I sent and did contact me when my dog had some loose stool. Overall a pleasure to deal with and I will definitely recommend and use again.

Josephina Bell

2 years ago

We left our fussy little dog for 10 days. I received regular updates on her eating and health status as well as behaviors. Love this place!

Judy Mooney

2 years ago

We were very impressed with our first time using Pooch Hotel for our two dogs! The staff were friendly, professional and answered all our questions. Both of our dogs looked great when we picked them up at the end of the week.

Kate Doherty

2 years ago

We love pooch hotel. My dog is always happy to go with the team members and is excited (but happily tired) when I pick him up. The staff is always very helpful when I have questions. I recommend booking as far in advance as possible for daycare and boarding. They are busier than ever and the big dog daycare fills up!

Debbie Volpe

2 years ago

The Pooch Hotel looks like a 5 star hotel so I was expecting more from day care. I appreciate a basic report when I pick up my pup. Did he have fun? Did he poop? Did he eat his food? Since I asked, I was informed that he had 2 bites yet his food container was empty so obviously the remainder was thrown away. No other info was offered. And he still smelled of urine like any other day care that's half the price!! Womp, womp...

Craig Pines

2 years ago

Posie, our Huskimo one year old, had a great stay! She loved all the playtime and we enjoyed watching her on the webcam. We also liked that we could call the staff to get updates on how she was doing. Maybe she’s still tired from all the activity but she actually came back a different dog. She’s a lot calmer and not as rambunctious around her Pomeranian sister, Lola. We’d definitely board her there again!

Alex Vasserman

2 years ago

Great staff and super clean environment. Looking forward to bringing my dog for day care.

george paniagua

2 years ago

My puppy loves it here. she gets excited when we walk up to the entrance and is happy and exhausted when I pick her up. The staff is super friendly and caring.

Heidi Newcombe

2 years ago

My poor dog came home four nights at Pooch Motel with conjunctivitis and blood in her stool. She also has what looks like bruises on her belly. I called the hotel to see if they could share any details about what happened to her and no one has bothered to call me back. Never again.

Michael Cetrangola

2 years ago

The team was extremely friendly and professional and took great care of my dogs !! They can’t wait to come back.

Nancy Wargo

2 years ago

When we have had to board our dog for a vacation (we usually try to take him with us) he loves it at Pooch Hotel. His playtime with the other dogs is great- he isn’t cooped up all day a alone. Staff is very attentive and we get to see him on the cam everyday in the play areas.

Sheyla Madera

2 years ago

EXTREMELY UNPROFESSIONAL!!! They canceled my reservation because their website wasn’t working on mobile phones and I wasn’t able to get to a laptop fast enough to create a profile for my dog. TRIED CALLING many times, it’s hard for them to answer the phone, and when they finally did they were NOT WILLING to help me out over the phone either. This happened one day before my flight so they absolutely ruined my trip. Now I have to start looking at other places last minute. Very poor customer service.

Alison Potter

2 years ago

Amazing staff, and clean well lit home for your dogs when you need. Could not have been happier anywhere!

Jennifer Van de Graaf

2 years ago

My elderly rescue dog had a great experience at the Pooch Hotel. I was nervous dropping her off but the staff reassured me and took great care of her. Thanks!

Tina Wilson

2 years ago

Pooch hotel is great. Staff know you and your pet by name. I don’t worry whenever my pup is there because I know they are taking great care of him.

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Pooch Hotel, New York, Norwalk

230 East Ave

Business Hours

Monday

Open 24 hours

Tuesday

Open 24 hours

Wednesday

Open 24 hours

Thursday

Open 24 hours

Friday

Open 24 hours

Saturday

Open 24 hours

Sunday

Open 24 hours

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