Urban Woof NYC New York, New York

75 reviews

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Reviews: Urban Woof NYC (New York)

All reviews (75)

Yelp (26)

Google (49)

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Amelia Rosales

2 years ago

When we picked up the dog he was so groggy. It appeared as though they had given him something. I am not sure. He’s behavior was not normal, he was completely out of it. The owners have tried repeatedly to contact them without a response.

Norma Wright

2 years ago

Urban Woof was a great spot for my puppy's first grooming experience! Chrstian was thorough, asking a lot of questions about length of the trim in different areas. The staff were really friendly and accommodating. My dog ​​had fallen ill the morning of her original appointment so we had to head to an emergency clinic and the staff were understanding with the short notice. I know some places charge you with less than 24 hours' notice so was super relieved this isn't the case at Urban Woof. They were able to slot us in the next day when I called in, which was really appreciated. The store is great! I will definitely be back and recommend this place to others!

Fayanne Betan

2 years ago

My dog had her first groom here last week. Very easy to schedule an appointment and my dog came back super cute.

julio pinho

2 years ago

Nice place with nice people. Your dog will love it ❤

Stephanie Stransky

2 years ago

Urban Woof is an amazing place! Everyone is super kind and professional. My westie Stella loves going there and this is a proof that she will be safe and cared for. The grooming service is also great! They cut her hair exactly how I tell them and she always comes back smelling really good!

Jiel Alexx

2 years ago

I would like to thank Urban Woof NYC for everything you’ve done to take care of MASON. I definitely wold refer you to my friends and family.. Mason is doing well now.. Thanks again Owner/ Jiel Parks /Mason ????

Jerry Winningham

2 years ago

Please read everything before deciding. It's not a bad place, I just didn't get a warm and fuzzy leaving my dog here. The staff was mostly friendly and when I picked up my dog, she seemed fine. Not skittish from mistreatment, or anything. However, I couldn't go in to see where she'd be kept, the facility, or how the dogs are treated on a normal day. On top of that, when I came to get my dog, they didn't know which leash went with which dog, or which dog belonged to which owner (after being told the dogs name and description). The leash and dog part appears to be a simple lack of organization and wouldn't affect the animal's wellbeing. I would have felt better if I could have taken a look around to see the facility and if there was a little more professionalism/organization. Overall, not a bad place, but I'll probably try to find somewhere I feel a little more at ease.

Chelsea Charm

2 years ago

We have been taking our Frenchie Luna to Urban Woof for about 9 months now and she absolutely loves it there, everyone is so friendly, willing to help and personable when they meet you. They have so many dogs that go to daycare there, not crowded at all (they just added an extension for the puppies to have more room to play). If you get a monthly package you will also have access to the webcam where you can check in on your pup throughout the day. We have other daycares near us but Urban Woof is worth the walk! Highly recommend.

Samuel Garay

3 years ago

We have an aggressive dog and a sweetheart playful dog. Amazing work done with our aggressive dog and our sweetheart came home looking like a princess. Thank you to an amazing staff taking care of our babies!

Keith Santos

3 years ago

I’ve been having Urban Woof groom, group walk and individual walk my pup and they have been great. They have been reliable, communicative and just overall awesome. I don’t stress over my buddy cause he’s in good hands.

Ava Phin

3 years ago

We had a horrific experience at this establishment. Upon dropping off our pup, we had several questions around updated protocols and changes to the operations of the business based on COVID conditions, this coupled with the fact that the business is running on a skeleton crew. The owner, Silvia, met our questions with an incredibly unkind and disrespectful tone. We couldn't get a word in, and after attempting to quell the situation and simply get our questions answered, she became hostile. Once she began yelling at us on the street, we elected not to leave our puppy in her care. If the owner was willing to display that kind of hostility and temper in a public forum, we cannot imagine what she would be capable of in private with our pup. This woman snapped, right in front of us and seeing as pups of any age require patience and a calm temperament, someone with such hostile tendencies is not a proper match for animal care. In our 20+ years in NYC, this was by far the worst and most terrifying exchange we've ever had with a business owner. We thought long and hard about leaving a review, and it's our first negative review on Google for any service, ever. In seeing other negative reviews on this business in Google (all recent), the way the owner responds to very fair constructive criticism by her clients says it all. Blaming and shaming clients, and only partially taking responsibility for the issues speaks volumes to the ideology, and showcases a business' unwillingness to learn and grow. Dog owners beware. NOTE: To be fair on this review, pre-COVID, we had worked with Marcos at this establishment and he was absolutely lovely: Responsive, kind, knowledgeable. He was always very professional and took the the time to patiently explain procedures and safety protocols (such as how group walks function and what equipment is used, etc). Additionally, the in-house camera feature and app is wonderful.

Marcela Bittencourt

3 years ago

Great place for our puppies!

Elizabeth Rose

3 years ago

We absolutely adore Urban Woof. Our puppy is always so excited to go there and she comes home so happy, healthy and tired out from playing all day. We use them for day care, grooming and boarding and all their services are excellent. Everyone who works there truly loves dogs! They are kind, very responsive and always professional. This place is a gem!

Henry Nabholz

3 years ago

Great groom at reasonable prices. Very friendly!

HFP

3 years ago

Urban Woof is the best Dog Daycare Center in NYC. Everyone is so kind and professional. All services offered are terrific. My dog is always thrilled to see everyone pick him up. We are so lucky to have found Urban Woof!

Jake Yosafat

3 years ago

We adopted our dog Campbell in September 2019 and he is just the best little Bichon we could have wished up. However, neither of us had ever had a puppy before and we both worked full time. We were so overwhelmed. I honestly mean this when I say, we could not have raised Campbell on the Upper East Side without Urban Woof. They literally do it all, from house calls for puppy playtime pre-vaccination, to midday dog walks at maturity, day care, overnight boarding, grooming, and they do each service with the greatest level of professionalism and customer care you could hope for. Campbell was obsessed with Urban Woof. If we got to within two blocks of the place he was tugging on the leash to race over to their storefront. Marcos and his family don't treat you and your dog as clients but as family. Sadly, we left the Upper East Side in July 2020 due to fall out from COVID-19. Of the many many things we'll miss about the city, Marcos and the Urban Woof family are right there at the top of the list. We can only hope the next dog care service we use is anywhere near as good as they are. Thanks for everything.

Jonathan Fink

3 years ago

We used Urban Woof for many years. The owners are incredibly caring and responsible. They took excellent care of our standard poodle for daily walks, overnight boarding, and grooming. If we get another dog, we would definitely use Urban Woof!

joyce heiberger

3 years ago

The owners of Urban Woof (Silvia & Marcos) could not be any more caring, lovely and professional. My pups drag me to the salon when I ask them ‘do you want to go for a bath?’ Can you imagine...3 Bichons that ordinarily hate being groomed, dragging me down the block? My dogs stop traffic after the groomer finishes their haircuts, too! And the pups love playing there during their doggie play dates! I couldn’t be more thrilled with this doggie salon. And when I travel, I rest assured knowing that Woof will watch over my pups and safeguard their wellbeing. Woof is a Neighborhood Treasure. Plus, these are not only really nice people, but they are reliable, responsible and honest!

Julia Greenstein

3 years ago

My dog came back smelling so good and they cut his hair exactly how I told them! They pick up and drop your dog home too! Deff recommend them

Juliana Barros Ju

3 years ago

Amazing place! The owners are super attentive, reliable and friendly. The place is always very clean and smells great. The dogs are very well taken care. It is a relieve to have a such great place close to home where my dog loves to go at. I strongly recommend.

Madeline Yurtseven

3 years ago

The first time Roger did a great job. Next time They told me he was busy but would groom my dog...he was not there and someone injured my dog ( ears were burned) I stayed there waiting for Roger to appear . They kept saying he was busy. When I went home and noticed my dogs discomfort I called and asked for Roger. Not available.. they lied he wasn’t there Do NOT trust them with your dog. Shameful

Debomita Ghosh

3 years ago

My pup Story has been going to Urban Woof since he was only a puppy. He is an excitable little bundle of energy and I can’t imagine what I would do without Urban Woof in my corner. Marcos and Sylvia are beyond amazing and the staff that they have chosen are also fantastic. I have never had to worry about my pup ever since I found urban woof. Thanks for being his home away from home guys!

Mo El-Ounsi

3 years ago

Very nice place and welcoming team. Accomplished what we asked for and more. Very pleased with the quality of the grooming. Talented groomers and warm vibe. Highly recommended and we've tried multiple groomers in the city.

Nadira Salma Khan

3 years ago

Marcos and his team are absolutely amazing. They are all so sweet! My puppy Rover loves it here and you can tell the staff is passionate about pets!

Pedro Alves

3 years ago

Such an amazing environment! Love the people, live the service!

Rodolfo Brandao Rodolfo

3 years ago

I loved the place, the owners are very careful and I supe recommend to everybody! Congrats! I love it!

Shannon Goldbach

3 years ago

Urban Woof is just absolutely great! My dog who previously was a little nervous around new dogs now runs and pulls his way to daycare whenever we go. It is so clear from his reaction every time he runs through the door that he loves it and I think that is a testament to the staff. The day after I brought my dog for the first time they knew my name and his name and have been great about giving updates to nervous first-time dog owners like myself. It’s so nice to have a place where I know not only my pup will be safe and cared for, but he will have a great time!

STEVEN FEUERMAN

3 years ago

The worst experience! On 12/17/20 I brought my 8 month old Bernedoodle to Urban Woof for grooming I explained to the person who greeted us at the door that Bubba was going to be neutered the following week could they please do a sanitary trim. After returning home realized that he needed a little bit more of a trimming in the buttocks area. So I brought him back three days later and asked if they could make the buttocks area a little shorter the woman at the door explained to me that they were busy but could check to see if they could fit Bubba in. She returned no problem so they took Bubba in. When they return Bubba to me I said thank you and walked home we live a few blocks from Urban Woof. When we returned home I noticed that Bubba was looking uncomfortable and started whining and licking his testicles. Whoever did what was supposed to be a trimming shaved the poor dogs testicles to the point where they were bleeding call it razor burn or trimmer burn. This was 3 o’clock in the afternoon unfortunately my vet didn’t have an opening until the following day at 3o’clock.The dog has been whimpering and crying and pacing the apartment for 24 hours straight. When I finally got to our appointment the Vet came out and said she’s never seen anything like that before from a groomer. We need to apply ointment every 12 hours plus pain pills twice a day and is wearing a cone for the next three days. On top of all of this my wife reached out to Urban Woof and asked for the owner or manager to call her. They never bothered to return the call it is now 8 hours later and the dog is still in tremendous pain and crying. Shame on you Urban Woof!!!

vanessa forero

3 years ago

Our dog Gracie, a cockapoo, loves Urban Woof and we couldn’t be happier about leaving her with them. There are a few doggie daycares closer to our apartment than Urban Woof, but we travel a bit farther for better quality. We love the convenience of having many services in one place. Gracie is also groomed at Urban Woof and the team there goes the extra mile to ensure we love her cut each and every time (the bandanas are also cute!). Silvia and the team at Urban Woof are passionate about dog care, helpful, and accommodating. When we first reached out about services with several questions, she took the time to thoroughly answer our concerns. Gracie starts pulling to Urban Woof when she’s several blocks away! She too highly recommends it.

YesToJes

3 years ago

This location is a gem. Truly. The esthetics alone are enough to make you feel at ease. Vibrant & inviting. The center is spacious with dedicated rooms to allow dogs to have a peaceful, yet fun time while away. I went for my first grooming and was blown away. The staff is extremely nice for one, very accommodating, and assuring as I got nervous leaving my dog(as though it were his first day of preschool) first thing I smelled was cleanliness as the door opened, which made me feel good about the hygienics of the location. Staff asked me how I wanted my groom, gave them my feedback and...2 hours later with a simple notification via text my dog was ready. I get there so eager to see my dog Nico and boom, they open the door with a smile and he is not only what I expected but more, even fitted in a Halloween bandana. He smelled like a puff of heaven and looked like one too. The groomer did a phenomenal job, and my little mature Nico isn’t exactly the sweetest peach during grooming...She is a boss woman! I feel good as a puppy parent to taking him to Urban woof, the husband and wife duo really created a one stop shop. Day care, grooming, dog walking & overnight boarding! In love. Obrigada for brining such and amazing place to the neighborhood! 1????

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Urban Woof NYC, New York, New York

314 E 78th St

Business Hours

Monday

7 AM - 8 PM

Tuesday

7 AM - 8 PM

Wednesday

7 AM - 8 PM

Thursday

7 AM - 8 PM

Friday

7 AM - 8 PM

Saturday

9 AM - 5 PM

Sunday

Closed

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