Downtown Doghouse, Gramercy New York, New York

Great communication! Today was my first time bringing my bichon poodle. He was treated well and he came out looking gorgeous. They really made sure to understand the look I wanted and they nailed it! Definitely got a return costumer.

Love Downtown Doghouse! Veronica who grooms our mini schnauzer is so good we travel from Brooklyn to have her groom him. Booking appointments is very easy over text and payment is always easy and safe. Always attentive to our grooming requests and Alfie always looks great and is very happy after his appointment.

Downtown Doghouse: top-notch team and business that truly cares about their clients. Even though it's a bit tedious/round-about for me to travel here, the service and cuts they provide are *chef's kiss* and is 100% worth the extra commute effort! Well-oiled appointment and payment process, timely and responsive staff: it's super easy to make appointments via text. We were looking for someone in the city specializing in Asian Fusion Grooming, and found Downtown Doghouse / Veronica. Great reputation: many of our fellow NYC doggo families are regulars here, and our dog trainer highly recommends them. While our anxiety-prone dog is typically nervous during drop-off, post-groom she always looks so happy about her new look(s)! We fully trust Downtown Doghouse/Veronica with Bongbong.

DO NOT GO!! Shaved my down completely without discussing. Anyone who knows anything about dogs knows this is not something you do. My dog is physically ill from the shock. Please avoid downtown doghouse

My six year old Bichon was accused of trying to bite the groomer and the groomer claimed that she didn’t feel safe finishing the job. This is the most ridiculous thing I’ve ever heard. He doesn’t even bite back when other dogs in the dog park bite his hair. The groomer also claimed that my dog wouldn’t stop barking. But when I got there to pick him up I stood outside for a few minutes and didn’t even hear him whine. He only started barking when he heard me talking. I know my dog isn’t the most cooperative dog to groom because he doesn’t like to stand for a long time and would always tries to sit down. But saying that he bites people is a very serious accusation that I have never heard from any of his previous groomers. If this groomer doesn’t know how to calm a nervous dog she should reconsider her profession. One other thing I noticed is that they told me my dog needs 2-3 hours to groom but their next client is scheduled just 1 hours after me. When I went to pick up my dog, the groomer was still working on the dog before mine. So my assumption is that she just wants to skip a not so easy dog since her schedule is so packed. Extremely unprofessional. Absolutely do not recommend.

Bad experience, even more horrible experience with the owner/manager. Read the Yelp reviews…

Veronica is the regular groomer for Lucy and my girl always come out looking beautiful. Lucy and Veronica have created a bond and I can see that both enjoy their time together. Veronica is meticulous and pays attention to details such as her eyes, ears teeth and age growths that protrude from her coat. I am always confident in leaving Lucy in Veronica's care.

Our labradoodle Hudson has gone to Veronica a few times and she does the best job! He gets very excited to see her and it’s evident she really cares about him/his well-being. Back in February, Hudson was very matted from the snow and rain and we were left with no (ethical) choice but to shave him pretty short. I was sad at first as we loved all his fluff, but in the end it was the right decision. Now it’s growing back in nicely and Veronica’s cuts will help us maintain his beautiful coat moving forward! Easy scheduling and they text you when your pup is ready. There are many groomers but I can assure you that many don’t care about your dog in the way Downtown Doghouse does. They listen to what you want too and will work with you so there are no surprises! Plus, it’s great to have the same groomer each time so your dog gets accustomed to him/her.

Poor handover, unfriendly manager, bad haircut!

This place is excellent. The owner or the person in the front desk is beyond lovely and helpful! My dog loved it and always looked amazing! You can tell when someone loves her job

Excellent groomers on Thursday. The lady is professional, and our puppy comes out happy. Other days are a bit hit'n'miss, which is not great considering the price. $$$