Citipups Village New York, New York

I had never had experiences before on buying a Pet in my life, however I am so thankful to God that he put these Breeders on my way. They made all the process so easy and I felt so comfortable with them. I have my Bella for a month already and they still asking me about her and all the process needed to make sure that she is good and healthy . I recommend them ????. Thank you for changing my life in such a positive way!

Cute puppies will be buying dogs from here

If you walk into this Petstore and you observe the pups over time, It makes one very cautious. One of the reviews noted that an employee was telling a customer, that every Friday new breeds get delivered. What kind of reputable breeder would do that. Wake up people, report any thing that looks like a medical condition exits.

Was in there earlier today and noticed a Shiba Inu. Beautiful puppy, but it started sneezing but after sneezing it starting to have a seizure. I said something to someone who works there and they said "it's just a cold" NOOOOOO!!! That is a full blown seizure. Also, even if it was a cold where's the medical/vet help. This puppy is suffering and could possibly make the other puppies sick too if not properly treated.

Dogs kept in hamster cages. Cruel!

I am so ashamed this place is in my neighborhood. One of the employees bragged to me that new puppies arrive every Friday, no reputable breeder would sell to a pet store, especially one that keeps their puppies in crates without bedding. Please do not shop here. There are so many good and honest breeders put there as well rescue dogs who need a home.

Please don't buy your puppy here. These dogs are straight from puppy mills. That means not only inhumane conditions, but irresponsible breeding that could result in a puppy with inherited diseases. Find a reputable breeder if you want a purebred puppy.

Would not recommend. Buyer beware. They sell lemon dogs. Purchased a frenchie from them and since day 1, I’ve spent thousands on vet bills because she has so many issues (allergies, cherry eye, kennel cough, you name it). Though I love her, I would never purchase from here again. Their dogs are also way overpriced for the quality you get. Buy directly from a breeder. Lesson learned.

Worst customer service I have ever witness in whole my life. They ignore your attempts to connect with them, pretended they didn't know about a refund they owned me (I had to screenshot their texts to showed them what I was talking about), and even answer to you with an attitude that only looks bad on them. BAD BAD BAD. Never going back, will never recommend, and will always stop friends from going there.

Ari! Great customer service and knew how to answer all my questions! I’ve read some of the reviews here and I can only say is that I am very disappointed at some of the negative reviews ! Bought my mom a mini poodle that we named Tobi! Thank you Ari!

They get their dogs from puppy mills, google puppy mills, this store was protested for many years and they are still in business, millions of dogs are being euthanized in shelters. Get a dog from a rescue, rescues have puppies and adults , these guys are crooks, remember anyone that sells a dog only cares about money not where the dog ends up, rescues screen people and some dogs home visits, puppies are not products, please don’t shop,,, adopt!

Pros: 1. Citipups Refunded dog. 2. Citipups Refunded veterinary expenses. 3. Citipups Provided certified check shortly after check bounced. Cons: 1. Checked bounced. Chase manager of business accounts and my personal account stated on phone with me and them at same time that they never cancel checks due to suspicion of fraud, but Citipups manager "Leo" stated their chase manager stated was due to fraud suspicion due to they infrequently use checks. This also occurred after sales associate threatened no refund after I stated I needed to go home to look and come back with dog paperwork; and Sophy manager stated they would still refund with or without paperwork. We gave paperwork same day.... 2. French Bulldog had heart murmur: grade II, as per veterinarian we took dog to one day after finally picking him up. 3. Sophy, Manager, stated physical examination is only completed by the breeder's veterinarian; despite that in store I was informed dog is inspected by "their" veterinarian often prior to buying and after.... 4. Dog had "small cold" prior to release to us, had to wait 2 weeks prior to receiving dog before then determining dog had undiagnosed heart murmur. I was also informed dog would inspected "TWO" times weekly by veterinarian prior to release, yet no one ever puts a stethoscope to dog: a 1-2 minute check. I work in healthcare! 5. Ultimately ended up deciding everything was too traumatic to buy a dog at this time. Horrible experience. 6. --> Breeder who Citipups bought dog from has a pedigree of other dogs that have family linkage to different breeders that abused dogs - received felonies (we have screenshots of their website). This does not mean Citipups buys from puppy mills, but they should research their breeders..... In summary, I'm not buying from Citipups. They stood by their refund. They have dogs that are very cute, but don't trust their veterinarian or statements that they are inspected extensively by their veterinarian by their sales associates.

Helpful staff. Allow 10min to play with Pups They seemed to be happy and well cared for Prices are on the higher side

The puppies were so amazing. I love them all.

Amazing they helped me so much!

The people are very nice and helpful. I will go back again.

A lot of cute dogs;

The men here helped me get my Eski poo named Bentley. They were friendly, helpful, they asked if I needed help and brought me out two dogs. We ended up picking the Eski-poo. The men stayed late to help us with the paperwork which I appreciated bc I know it was late and they were there since 6am. I love my dog thank you so much! My family and I are happy with our new addition he was very affordable $1000. He is such a sweet, smart puppy. I love this pet shop!

We purchased our Aussie collie puppy here a few months ago. He is a wonderful dog and the workers are friendly. We did a DNA test recently and learned he is a 36 percent miniature Aussie, 16 standard Aussie, 24 percent australian cattle dog,11 percent border collie, 8 percent Siberian husky and 4 percent German shepherd. We love him regardless. He did come with a kennel cough but we were reimbursed. Our pup had nightmares in his sleep and would whimper for a few months. We don't know why. He is still terribly afraid of water which is also a mystery. Overall, an ok experience. Our pup had a great temperament and is beautiful and healthy. We are glad we got him for us and his sake

Lovely place to relax. I love playing with puppies ????

Puppy mill store. This place should be shut down

Great staff! Very knowledgeable and customer service oriented.

Please do not ever buy a puppy from somewhere like this. Look how they live. It is just heartbreaking to see. No animal lover would ever purchase here.

Cute dogs but sad to see them bred, priced so high, and behind glass for show :(

Great Store! The staff was very friendly and helpful. Very professional establishment. I couldn’t be more happy with the service provided. Citipups Village is a great place to get a puppy, as they have a great selection to choose from. My kids are super happy with our Chihuahua!

It’s clear this is just a business to them and if it’s not it certainly comes off that way. They are very secretive with breeder information. I was told I had to wait until after the sale to get more information. Once the sale was complete i was told I couldn’t get any of that information because breeders don’t have access to technology? What?!? My partner and I had to jump through hoops to find the breeder. Once we did they gladly handed over the information we were looking for. Secondly, our puppy was sold with multiple parasites, giardia, and terrible kennel cough.Thanks to our family vet she is doing much better and we are so in love. I truly wish I could have bought her elsewhere. We will be going to the breeder directly for our second pup.

I was there today when a few people showed up to inform me about just how horrific this place is ! They told me to go to a shelter and adopt a pet instead! So happy NOT to be supporting this horrific place ! PUPPIES ARE NOT PRODUCTS ! STOP PIMPING ANIMALS! Horrible place stay away. Google "Puppy Mills" for more information.

Employees were super friendly and helpful. We were not rushed when bonding with the puppy we chose. I believe they were reasonably price compared to many other puppy shops. Our labradoodle is super happy with his new home and we totally love him ???? Also Sophie did three follow up text to see how Max has been adapting to his new home. I would definitely recommend. I also see a lot of comments about sick puppies or puppy mills and I believe those accusations are totally false. All the puppies look healthy and well taken care of. Our puppy was clean and well feed.

I get a mini Schnauzer 2 weeks ago the staff Special EMI was very nice he explained everything about my Puppy And answer all the questions. I went to a different places to buy A puppy I am glad I get here ❤️

I stopped by to check out the location after having been to the Chelsea one. The employee working that afternoon (Tuesday Feb/16) made me feel uncomfortable when I asked him a series of questions. His responses made me feel like I was asking dumb questions. Later, my boyfriend came into the store and the employee was more attentive to him. He gave me the impression that he was more interested in doing business with my boyfriend. Joke’s on him because I’m the one paying for the dog. I’m sharing this because the whole interaction with that employee ruined my experience at Citipups Village and I’m seriously considering taking my business elsewhere.