Best Pet Rx New York, New York

111 reviews

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Reviews: Best Pet Rx (New York)

All reviews (111)

Yelp (67)

Google (44)

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Moggy

2 years ago

When you have delivery- nothing is going to be perfect. You have to depend on weather conditions, traffic, etc. The medications, for me, have been great! My cat has multiple myeloma and the chemo pills they fashion are Tic Tac size and great for him to swallow. Do order early- like days early. Where I am, I am dependent on UPS and I have had to call for them to send other orders if the first order does not make it here. I try to order 8 days -at least- before he needs a refill.

Paul Belopolsky

2 years ago

EXORBITANT PRICES AND TERRIBLE CUSTOMER SERVICE. If you literally have money to throw away, you’ve come to the right place. I found out about their outrageous pricing by accident, even though I’ve been …

Liang

2 years ago

Choose this one if you have no place to throw your money. I got a panacur and metronidazole from them and the cost is 120. This is insane. And when I search on Amazon, panacur is only $8 while their price is $45. No excuse and explanation. They just told me it is their price and I can’t return it. Worst pha I ever try. DON’T CHOOSE IT!!!

Elana B

2 years ago

Outrageously expensive. A medication that usually costs me $40 is three times the amount here…unbelievable.

Ashley Leasiolagi

2 years ago

They are very helpful over the phone. I get my pets meds in a timely fashion.

Jen Krondon

2 years ago

My dog has cancer and one of his chemo meds requires compounding by Best Pet. They are very professional and friendly when I call in and the shipping is always prompt (next day UPS to VA).

Jessica Pizzo

2 years ago

I used to love this pharmacy. I was a loyal customer throughout an ultimately-fatal illness with my cat in 2011-2012 and they were wonderful - responsive, reliable, etc. However, in the past few years, my experience with them has totally changed. Our current cat has a chronic condition that requires regular, compounded medications and we have had all sorts of issues with them and will be switching pharmacies going forward. First, they lost a submitted prescription, had me track down my vet to re-submit, and then tried to send me the same prescription twice when they randomly located the "lost" one after a few days - took us a dozen calls to get it all sorted out and pretty well ticked off my vet. Then, on our most recent delivery, they no-showed a delivery appointment, didn't contact us the next day, and then required us to call multiple times to confirm a new delivery appointment. They then told us that the delivery person would arrive "early" in the window (since we have a toddler and the window went to 11PM, which we had already waited up for the prior night for the no-show), which also did not happen. Then just generally, throughout these issues, the hold times are consistently 10+ minutes, reps are unhelpful and/or uninformed and/or not-nice, we were repeatedly told throughout both issues that someone would call us back but no one ever did. And, as others reviewers have mentioned, they charge your card FIRST - so multiple times, they've charged me (now pretty high prices, comparatively) what wound up being days before I was able to locate/receive the medication. It's a bummer to be forced to switch companies when I had such a positive experience with them previously. I hope that they sort out their issues, but I won't let my pet suffer needlessly while they do.

Patricia Kiernan

2 years ago

No place in NYC has the variety/customized of meds your pet needs!!! Several times my pet needed meds customized for her small size, not only were they able to accommodate but they offered a selection of flavors to make them more palatable and delivered to you. The staff are super friendly, helpful and knowledgeable. They make sure to package your order to meet necessary requirements, provided everything you need to administer meds and are punctual. They have and continue to be amazing!!!

Sally Johnson

2 years ago

Awful, awful, expensive & awful. DO NOT USE THIS PHARMACY, unless you have extra money to spend, enjoy poor customer service like being belittled by, we like to call it here (sadly because this woman at Best Pet is our “account manger”) Bipolar Becky Kelly.

Jenny Friedman

3 years ago

After placing an order the day before, Best Pet Rx called me at 9 PM (they were supposed to deliver earlier in the evening)to tell me they wouldn’t be able to deliver a life saving medication that night for my cat that just got out of the ER. This is absolutely unacceptable on the part of a pharmacy. Not only is it poor customer service and a complete lack of expectation setting, but it extends the pain my cat is in and puts his life at risk. Best Pet Rx is not a professionally run business and should not be trusted by anyone who is looking for reliability and accountability. Do not use this service.

Diana Pereira

3 years ago

So grateful for this place. I've had several experiences with them where they compound an extremely necessary medication for my cats in a way that's truly palatable for them. I've spent the money at other places and then my cats won't tolerate it so then what good is it? Best Pet Rx not only produces great products but sends them quickly and carefully packaged in accordance with temperature control needed to maintain the chemical integrity. Their commitment to quality control means everything.

Deyanith

3 years ago

outstanding that they do prepare special meds and deliver them as promised, even if if it is late at night, you DO get the meds when you need them. No excuses when it comes to get the meds to you, they do go out of their way. Any issue is little compared to the fact that they find a way to do the right thing.

Anna Bires

3 years ago

Best Pet Rx is so great. They get my sweet baby girl her chemo meds on time every time, and they are always friendly and helpful when I call with a question. Would definitely recommend.

Lisa Salvato

3 years ago

Best Pet Rx is simply beyond compare when it comes to veterinary pharmacies. My beloved feral cat had cancer, and during his three year journey, Best Per Rx compounded innumerable medications for him. Pilling a feral cat multiple times a day over three years? Wouldn’t have happened without Best Pet Rx, therefore, he wouldn’t have survived that long without them. With amazing care and infinite patience, they would work with me & his veterinarians to find the best formulation that he would tolerate whether it was a flavored chewable, transdermal, liquid, or injectable. Even if I didn’t choose the correct flavor they would suggest others until they found one he would tolerate. The pharmacists, especially Mike & Jenny, are extremely knowledgeable and would routinely answer my questions and handle my multiple concerns about his multiple prescriptions. If you call and are fortunate enough to get Linda Gray you’ve reached the best in the business. She knows everything about the medications, the formulations, learns about your particular pet’s issues, refers you to whoever you need to speak to to have your questions answered, makes sure everything is delivered, basically, does it all. Flawlessly. Ever have that feeling that your vet or pharmacy or anyone who deals with your pet, doesn’t even really like animals or what they are doing? You’ll feel the opposite here. They love animals, are dedicated to their work and genuinely want to help you and your pet. And they do.

Angela Jones

3 years ago

I'm mirroring other complaints. I paid for overnight delivery of my cat's chemotherapy drugs. It hasn't arrived, and it is a day after they said it would arrive if it weren't overnight delivery. If it were just once, I wouldn't complain, but it's the second time. Update: They followed up with me after I called our vet to find another way to get the medicine. They apologized and did not charge for an overnight-weekend delivery that did not happen. I added a star for their effort. The meds were delivered, just later that I had hoped.

Andrea Kranker

3 years ago

Horrible customer service, go somewhere else. Be prepared to be on hold for at least 20 mins and speak to a rep who couldn't give a damn.

Abigail Lyne

3 years ago

This is a fantastic little company that cares about your pet and the medicine it makes for you. I adore Best Pet RX and have used them foor all my medicines over the years.

A Google User

3 years ago

I'm quite disappointed and upset by Best Pet Rx. My dog had been hospitalized and diagnosed with diabetes. The emergency vet called Best Pet Rx (BPRx) to order insulin for me to use at home. I was told it would arrive by the following Day …

Mark Winkler

3 years ago

Use this pet pharmacy if you enjoy throwing away your money. If I could give zero as a rating, I would. Bottom line: the prescription butorphanol compounded into liquid form cost me $1288 for a one month supply. I needed the prescription, so I paid for it. It was called in by Blue Pearl Animal Hospital. Now, if that is the going price tag, then I guess I would be fine. But when I called up a competitor (Westpaw) and found out that the same prescription was $385 for a month supply, I was outraged. I just blew $900 of my hard-earned money when I really couldn't afford it. It's one thing to go out and gouge the customer. But, to do it during a time in our lives when we are all struggling to make ends meet with this pandemic, all I can say is, for shame. I can't understand why a pharmacy would charge such an outrageous price for a prescription. One has to wonder if there is some kickback scheme with the prescribers since the only other answer is greed. And finally, their excuse with the other multiple reviews about their quality being superior for the safety of the animal, or that the other pharmacists have left over inventory, is simply hogwash. The other pharmacy I am using confirmed that the medication is identical and newly purchased. Simply put, Best Pet RX charges up to 10 times per prescription than the competition and lies about the reasons for their pricing.

mindy weiss

3 years ago

I rely on medication for my dog & Pet RX is awesome they always have the meds on hand it’s delivered quickly & fee free the prices are competitive with any other place I find that they are all very pleasant to deal with they are always willing to help! Thank you all stay safe!!!

Nina Torres

3 years ago

Today, I was very disappointed with service reps from Best Pet Rx! I have been in the field for over 20 years. I have been the practice manager to 3 hospitals in my career. I am aware of the competitive aspect of this field. However, I take ethical conduct and professionalism to its highest regard!! Steve, the co-founder of this pharmacy came into our facility and asked, what compounding pharmacy do we use? I informed him we use Wes Paw Pet pharmacy. He then immediately slandered and talked very unprofessionally of Sam the owner of WesPaw. I am not interested in any organizations or companies interaction or history with any other company. I am ONLY interested in how you can service our patients and clients. I felt it was extremely unethical and unprofessional to have said that in front of our clients and staff. I use Wes Paw because Sam is a professional and ethical pharmacologist. His education and experience surpasses all pharmacies that I have been introduced or involved with. His services and prices are reasonable and are better than any other pharmacy. He delivers same day, and is always available to assist the doctors when in need. I'm sorry but for this reason I will not recommend any of my clients or colleagues to utilize Best Pet Rx. If you are looking for an ethical, knowledgable and professional service contact Wes Paw Pet Pharmacy!! I GARAUNTEE you will not be disappointed. If you are uncertain of whom to choose, try them both and allow the service, knowledge and pricing to speak for itself. My OATH is to the animal and the quality of LIFE for the animal. In my professional 20 year plus experience. I recommend Wes Paw Pet Pharmacy for your compounding needs. The 8000 clients that we have in our systems that respect our opinion and advice will be referred to Wes Paw. Thank you and I hope that you will conduct yourself in a more ethical and professional manner when representing an organization, service or brand.

Patricia De La Rosa

3 years ago

Great customer service, speedy and reliable service. This is my 1st time ordering from Best Pet. Prescription for my pet Pinini was delivered right on schedule! I couldn’t receive it in person and they left it in my mailbox. The delivery person sent me a text with a picture of the prescription left in the mailbox and made sure I got it.

Robert Hillstrom

3 years ago

I had a conversation with Best Pet RX not 1, 2, or even 3 times but 4 times that I get up at 4:00 a.m. for my job. When do they send the delivery at 9:30 p.m. to 10:00 p.m.. I explained that I was woken from my sleep to get up and come out for the prescription and that my neighbors were being woken as well. That doesn't matter to them they don't send out the driver unit 9:00 p.m.. When I simply wanted a refund and we would stop doing business I was told "We can take it back" and to beat the band I was told I would be called back by a supervisor in 15 or 20 minutes that didn't happen either. So if you want to save a couple of bucks for poor service then Best Pet RX is for you.

A Google User

4 years ago

Hit or miss customer service. They do not keep payment methods on file, so you have to call with your credit card for every refill. Then they call you back because they lost the number or wrote it down wrong, even though you had them read it back. Recently, my pet's medicine never came (even though I got a FedEx notification that said it was on its way). When it didn't show I called them and they said there was a hold on my order and they hadn't shipped it. Not great, when dealing with medicine and time is important. In short, filling an order takes entirely too much effort on the part of the customer.

Jeannine Canzoneri

4 years ago

A great service especially when your juggling work and a sick pet. The staff is knowledgeable and their customer service is on point. They get the medication to you as quickly as possible and make all the phone calls to the vet. They deliver as late as 11pm. God bless the guys who have delivered to me in the Bronx when I was so worried about my cat Ginger. Angels come in many ways. ❤

Robert Tyler

4 years ago

I recently purchased a product called Entyce . It is a product stocked by Best Pets and not a product compounded by them. Less than a week after I purchased this product my dog passed away so the product was never opened. I tried to return the product for credit and was told they would only give me a 10% credit of the $100 charge. I’ve bought compounded products from them which were specifically made for my dog and I wouldn’t expect any credit but an off the shelf product is wrong. Customer service needs a major upgrade.

Roshelle Sumner

4 years ago

Well, I don't know where to begin. I would be fine with my medication being delivered late if it were because of the weather, but apparently that's not the case. This is medication for heart disease that needed to be specially compounded into a liquid for my cat. I was told it needed to be stored in the refrigerator and that it would get delivered today between 1pm-5pm. My fiance stayed home all day plus we have a doorman, so delivery shouldn't be much of an issue. 5pm came and there was still no delivery. I realize it's icy out, so I gave it more time, but then it was almost 6 and still nothing. I called customer service and the kind man told me it was still out for delivery but delayed due to the cold icy weather. I was relieved to hear that, but then an hour passed again and still no delivery. It's 5 minutes before your pharmacy closes, around 6:55pm, so I called again wondering what was going on. The lady on the phone decided to put me on hold for 4 minutes to check the delivery, came back a little after 7, told me it was delivered at 1:57pm and signed for, but neither my fiance or doorman had received anything. I told her to wait on the line for a minute to call downstairs incase there was a mistake, and she laughed and hung up. My medication was never delivered, and I am unable to call back because your pharmacy is closed. What the second rep told me doesn't add up to what I was told an hour prior, causing me to believe someone is lying, whether that be the delivery courier or your customer service. Either way, this was an awful first experience for a medication that costs nearly $100 dollars, which we were charged for before even receiving the medication.

Stephanie w

4 years ago

Pet's stroke medication arrived at 5pm the next day. Best pet rx also charges tax on medications which has not been my experience with other pet medications.

A Google User

5 years ago

Never had a problem with this pet pharmacy till they jacked up the price of a single tube of medication by three hundred percent when I assumed that they sent 4 tubes as per normal. This is supposed to be fine since as they told my vet, …

ElleV

5 years ago

The summer of 2017 my kitty was diagnosed with kidney disease. My neighborhood vet didn't help me on my journey. I couldn't afford the vet's charge of $5 per needle. I took to the internet and found Best Pet Rx. I'll never forget that day, - Wednesday August 9, 2017. I believe the man who helped me, Mike R. was the Manager. I couldn't hold back my tears as I explained to him my dilemma. He excused himself, came back shortly with 18 needles! He didn't charge me! I'll never forget his generosity and shared my story with other pet owners. Thank you Mike and Best Pet Rx. She lived another year because of you.

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Best Pet Rx, New York, New York

207 E 94th St

Business Hours

Monday

9 AM - 7 PM

Tuesday

9 AM - 7 PM

Wednesday

9 AM - 7 PM

Thursday

9 AM - 7 PM

Friday

9 AM - 7 PM

Saturday

9 AM - 5 PM

Sunday

Closed

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