Animal General New York, New York

Kind and thorough. I've been taking my cat here for years and am thinking of switching my dog to come here as well. My cat can be a bit of a handful, and they always assure me that they can handle him and are happy to do so. They tend to have more convenient hours, be more flexible in accommodating emergencies, and they are super responsive and communicative - checking in after visits etc. I also appreciate their approach to Covid compliance, though I can see how it would be frustrating for some to not be able to go inside with their pet. It really feels like they are responsibly public health focused.

Animal General and the vets there are everything you would hope a vet could be. They provide a level of care most human doctors do not. Cannot recommend them highly enough.

I love this vet. I moved about 30 mins away but have no desire to find one that is more convenient to me.

We dealt with Karen Mcqueen there and she was horrible. What a bad experience we had there because of her. Her customer service is just, no words. After looking her up personally online I see she has a habit of reviewing business with no care of the impact. I would steer clear of this place if she is still working there.

A friend of mine recommended this place to me. Karen was disgustingly rude and her personal hygiene was gross. I feel bad that people have to work with that person.

Highly recommend. They have been great to me and my pets through health, sickness, and death.

Plain and simple, they saved my dog. Gotham Vet almost killed our little boy

Such a phenomenal experience with Animal General. My pup had an emergency situation on a Saturday and they squeezed her into their schedule without a problem. Each person on staff who I communicated with was beyond compassionate, transparent, and empathetic. They clearly understood the stress associated with an emergency vet situation and assured me throughout the entire process that all would be okay. From initial call to pick up, the team provided frequent and clear updates on my pup’s status and I felt I had a clear understanding of everything throughout the entire process. I couldn’t recommend Animal General enough! If you’re looking for a place to take your pet and trust that you can be at ease, look no further.

Great place. My pup had an ear infection and they were able to see us the same day. The staff was very helpful and the doctor took extra time to go over everything. Highly recommend

Since Animal General has gone corporate, the service and pricing are almost unrecognizable. Add in the surge of individuals adopting animals during covid, and you have a recipe for disaster. Amimal General has consistently accepted new business despite the fact that it doesn't have capacity to acceptably treat or service existing customers. On numerous occasions, they've sent our dog home with incomplete or wrong medication. They've tried vaccinating our fully vaccinated puppy while she was visiting for bowel concerns. We've left with $400+ bills for run of the mill check ups. Being unresponsive, misdiagnosing and mistreating animals, and then price gouging customers is NOT an acceptable business model.

Dr. Pines is the best! She genuinely loves animals and answers all of my new puppy questions. Everyone is really sweet whenever I call. I'm very happy with the care they provide and would 100% recommend them for pet care.

The best!!! We love our vet!

This place is truly amazing. All the vets are so caring and compassionate. My puppy Cinnamon doesn't even get nervous going in. She wags her tail and wants to see them (even after they gave her shots!!). We normally see Dr. Stuchin but all the doctors are so great. Dr. Stuchin was on vaction this week and she texted Dr. Pines and asked her to check on Cinnamon who had been sick. It was so nice! My only comment is that it can be expensive but I really believe you are getting top quality care.

All the staff and Vets are professional , caring , organized and wonderful . Dr Shea has been caring for Chloe my Labradoodle for a few years now and has performed 2 surgeries on her . She is compassionate , caring , and very professional . Always returns a call and will answer any questions an concerns . The staff always follow up to check on Chloe post surgery . We are fortunate to have Dr Shea as Chloe’s Vet. Again the team of Vets and staff are wonderful, always. Since the pandemic , Animal General have implemented a very safe protocol with comfortable bench seating outdoors .I highly recommend Animal General .

The best of vets yet!

Do not bring your animals here if you are not prepared for a $400 plus vet bill for routine care (i.e. annual check up and vaccines).

Great staff, very detailed and very attentive.

Very responsive and caring veterinary office. They are cheerful, thorough and kind. I appreciate the care they have provided for my elderly dog.

Animal General treated my dog right away with no appointment. They were all courteous from beginning to end. Dr Yang was easy to talk to and very informative and most of all my dog is so happy again.

We took our cat for her wellness check - Whether it be making the appointment, speaking with the people who bring the animals back or meeting with the vet; everyone was so incredibly nice. I know that our cat was in good hands. Also, the vet really gave us great advice! She talked us through everything they wanted to do (shots, FeLV test, etc) as she was a kitten from a shelter. It made me feel like they had the animals best interest at heart. I'll definitely be back! PS: They must have treated her well because when we got home she was already ready to play.

My dog was limping and they knew exactly what to do and treated her with love and care

I could not have asked for a better team to walk me through the final transition with my 16 year old cat.

Booked an appointment and confirmed it the day before with the automated system. However, I showed up for the appointment time and was told I was not in the system for the day. Terrible service

Very comfortable place. They really treat the animals well. Sometimes they have other animal hanging around who are waiting for adoption. The animal are happy. The hospital is very thorough and thry always follow ip on your pet.

Both of our cats goes animal general for regular check ups. Staffs are always welcoming and friendly. Never had any issue. Highly recommended!

Dr. Shea is the best!!

Great staff, from front desk to the vets. They're helpful and really want your pet to feel great. They know people can get flustered when people are sick and don't let that get to them. Plus, they go above and beyond to follow up with you. Their hours are a great plus, hard to find vets open so early or so late, very helpful for people with regular 9-5s

The staff is wonderful. The doctors go above and beyond for your pet.

All the vets and staff at Animal General are so nice and very helpful. My dog loves going as they give her so much attention and are so gentle. They are fairly reasonably priced for NYC as well.

I have been taking my cats here for years. We mostly see Dr. Yang, but all of the vets and staff are kind and gentle with the animals. One of my cats has a cardiac condition and he receives expert care.