Best In Show Pet Resort Mineola, New York

The team at Best In Show came to my rescue this holiday season! I called last minute and they were able to take care of my 3 pups so I didn't have to cancel my trip. They are all so kind and thoughtful. My pups had the best time!! We will be back for sure!!

Staff very incompetent not professional at all, they call my little puppy aggressive after 3 hours of him been there, if they know how to approach a new dog and gain his trust hi wouldn’t growl. They make me waist my time and a money (had to leave my job for the day because of them ) if you need a day care bring your puppy to a place in Westbury they do know how to deal with new dogs

I have taken our dog for a few overnight stays and last time, we had them trim our pup's nails. They only did a few and said she would not cooperate but for the next week or two, she would limp and get upset if you touched her paws. They were very clearly cut too short, so we decided not to let them groom her again. We just had a 2 night stay that ended up being $300. They texted us the first day saying she had one loose stool and tried to sell us meds even though she was not dehydrated and had no change in demeanor or energy level. Then they called us the second day and said our dog was really dirty and we should get a bath for her. We usually do an exit bath but my gosh, enough with the upselling! She just had a bath a few days before and was not dirty enough to warrant calling us- we thought something was wrong when we saw them calling us. We picked up our dog and see they put us on a gold package without explaining to us there were different levels. The front desk person was incredibly argumentative when we inquired why the stay was so expensive. Save your money and go to Hounds Town. They are wonderful and our dog has a blast there. We tried Best in Show one last time because they are a little closer but will definitely never go here again. *** update after they responded: I spoke with the vet next door and they said they wouldn't jump to meds unless there was a change in behavior or energy levels. Also, that is more urgent than the bath, which they called us for (the diarrhea was just a text) and the person said our dog was filthy. How is that possible she got so dirty so quickly in your care? Yes, we would do an exit bath anyway, but that was an unnecessary comment. Your sales staff never said you had levels of packages so the fact that someone documented this doesn't mean it happened. You should be re-confirming the stay information for each stay. Regarding the nails, that's absolutely not true. Your staff never informed us they cut her nail too short. This was discovered when I brought her to the vets next door and they asked who cut her nails as it was way too short and that's why she was in pain. Your tech would absolutely know if they hurt a dog cutting their nails but still did not inform us so we could treat it. Your aggressive tone on the phone and in your response is completely unprofessional. There's a clear attitude problem and lack of accountability. I will never bring our dog here again.

Awesome boarding/daycare center thanks again for taking in hunter!

Dear Best In Show Staff, Thank you so much for taking such great care of Mila and Mango! The girls came home happy and healthy; with clean, freshly combed coats. While at sea, using the ships wifi to check facebook and see the girls became my boyfriend’s and my nightly ritual. We were so excited to see their faces. The team was quick to respond to any questions either over the phone or by text messaging, and each day they post photos of the pets in their care on their facebook page. It was amazing to see their faces even while so far out of the U.S.. I can’t wait to use you guys again for daycare or boarding. Thank you so much.

This was our first time using Best In Show and it was fantastic! Everyone was friendly and knowledgeable, and they treated my dog very well. She did daycare for the first time ever and had a blast--we even got a report card telling us how she did! She came back home happy and tired--hallmarks of a great day. We will definitely be back next time we are in town.

My dog seemed pretty Happy when I picked up after a few days of stay with Best in Show !

The only place we've sent our puppy for daycare and occasional boarding. He loves it there and seems to know when he's going when we get his lunch and snack ready.

I love this place and my dogs love going????????????????????????

Amazing staff who love and care for the animals.

This place is awesome, especially in a bind. Thank you sooo much!!

My family adopted a Havapoo puppy (Oliver) during June of 2020. Because of the epidemic, socialization didn’t exist for weeks on end which I think was the downturn of Oliver. As friends and family started to come over to our house, whenever they put out their hand, he would snap at them, he was a very skittish and a reactive dog. Last month, we planned on a family getaway for 3 days so there was a boarding place close by. When I brought him to orientation, he did the same thing. They said that it might do more harm if we have him here, but here are a few names of trainers that can help Oliver (one of them I am using now). With just a few days until our trip I found Best in Show Pet Resort. I made a temperament appointment and told them of Oliver’s prior behavior. That weekend, I brought in Oliver, and there I met Carlos. Oliver from the outside seems like a cute little puppy that you can pick up, as Carlos of attempting to pick him up, Oliver snapped at him. Carlos not giving up told me to walk with him down the hallway to get Oliver inside, but Oliver wanted nothing to do with that, he wanted to come back to me. Carlos mentioned to me to walk to the other side of the room and wait for him, he proceeded to take Oliver inside (just like dropping off a child at the 1st day of school). After about 30 minutes, Carlos comes back and we talk in his office about how Oliver is warming up to him, but come back later in the afternoon, he wants to spend some more time with him. Later that day, I come back and the two are walking together like buddies, I don’t know how he did it, but Carlos was able to pet him and Oliver was jumping on him because he liked him. Carlos told me that he spent quite some time with Oliver to develop that bond, he didn’t want to give up on the little guy. As reinforcement, bring Oliver back in 2 days for the day to meet Joe. Joe will be with Oliver for his time there. To make a long story short, Joe in the same manner as Carlos developed a bond with him and when it was time to bring Oliver in for the 3 days, Oliver did well. Joe mentioned that he was a different dog from when he first came to Pet Resort. There is no question that this place I would recommend to anybody. If Oliver can stay there, anyone can, LOL. Carlos, Joe and the entire staff are very friendly and patient, exactly what was needed for Oliver. I plan on dropping him off every so often just so that he gets more and more comfortable around other people besides his family members.

It's the only time my dog is excited to leave me and go inside without me. Last time I picked him up, he tried to go back in. The dogs have a blast for sure!

My dog loves it and has never complained about going there.

Trust me it’s not a good place for your dogs. It’s expensive and it’s not worthy. My dog was in the overnights care for a several days. When he got home he lost a lot of weights he also got Ear mites and there are bloods in his ear too. Before he is really active and now his not as active then before. In the overnight care they barely feed any water and he got a diarrhea when he got home.

I brought in MY KIND pit bull for 6 days of boarding! She’s KIND to others in fact she’s a WIMP! They not only charged me TWICE and kept her separate from others but she came out SICK with a upper respiratory and ear infection! THEY DID NOT TAKE GOOD CARE!!

I’m not really the type of person who writes reviews but my experience with Best in show pet resort has really inspired me to write this one. My dog Bennie is a rescue that was saved from a beach in Puerto Rico where he was dumped like garbage and left to die. Needless to say, when he came into our lives, he was insecure, fearful and timid and we had no experience with rescues or these behaviors. The fearfulness quickly turned into aggression towards anyone that didn’t live in my house and severe leash aggression developed towards other dogs. Anyone who has a dog with aggressive tendencies knows how it can turn your life upside down. We have had him for two years and have had to alter our lives to keep everyone safe. We hired a couple of trainers who had no idea how to work with Bennie and one that told us to euthanize him because he is too much of a liability. We love our dog and adopted him knowing he wouldn’t be perfect and not giving him a chance was not an option. Our family has had to vacation separately since we adopted him because all the boarding places I have contacted either wouldn’t take a dog that was not friendly or would kennel him with no human interaction. A friend mentioned to me that her Rottweiler, who can also be unpredictable, had gone to Best in show Pet resort and they were completely accommodating so I called and made an appointment for Bennie. Carlos and Joe came out to greet Bennie for his evaluation and as soon as Bennie saw them he lunged aggressively and was trying to bite them. Unfortunately, they weren’t able take his leash and l knew exactly how this was going to go for us since we had been turned away from numerous places before. I was beginning to lose hope, but instead of turning us away, Carlos just said to me every dog is different and Bennie is just going to need a different approach. The staff at best in show are true dog lovers and really care about making every dog feel welcome regardless of their issues. Carlos has been working with Bennie for a couple of weeks now and never in my wildest dreams could I have imagined that Bennie would come this far in such a short amount of time. Carlos took the time knowing how unpredictable my dog was and was willing to give him a chance. With time and patience, Bennie has learned to trust him and has acclimated so well to the facility. While Carlos has mainly worked with Bennie, he has gained enough trust to allow Joe to walk him and interact with him as well. Bennie is slowly learning to trust all the staff members who are all equally caring and patient. Best in show Pet resort has given my family hope that we can have relatives over for the weekend or take a family vacation in the future and know that our dog has a place to go where he will be happy, safe and surrounded by people who love all dogs despite their flaws.

Best in Show is a high end resort for pets. My dog is elderly and when I go away I want her to have the safest and most loving experience she can. I've left her there twice now for a week at a time and she is so happy and healthy when I pick her up. All the staff always seems to have smiles on their faces and I think it is their love of pets. My dog does not get along with other dogs and they have a system where she can get lots of attention and a little exercise without the stress of being in a large room of rambunctious dogs (fun for some but not my old girl). I highly recommend Best in Show!

What a wonderful pet resort for my fur baby. Although I only use their daycare services when I am in LI visiting from NJ, my pooch happily attends their daycare. The personnel is attentive and loving with the dogs. I fully trust they will take great care of my dog. I wish I lived closer so that my dog could attend on a daily basis. Thank you for the superb work you do.

The team at Pet Resort is awesome. They take such great care of my cockapoo. She can’t wait to visit!

My dog loves her doggie day care!

My puppy loves coming to Doggie Daycare at Best in Show. The staff is always so nice, professional and responsive. Calls/texts/questions answered immediately. And best of all my puppy is exhausted after his day of play. Highly recommend!

Griffen loves coming to Best in Show pet Resort...which makes me happy all the employees are always smiling and have a way of making you feel your pt had a great time and was in safe hands :) THANK YOU

My dog has been going to Best In Show since she was a pup. Now that she is eight years old I only take her once a week to socialize and play. Every month Best In Show has a theme party, yesterday was puppy bowl. Not only do they throw a great party for our pups but the donate some of the proceeds to local charities. The staff is wonderful and the facilities are clean. My pup always has a great experience at BIS. We board her there when we travel too. I never have to worry about her wellbeing when we are away which is priceless.

Sometimes my cockapoo is not groomed according to his breed but I was very happy with his grooming this time especially his face.

Oscar, our newly adopted mix, went right in with the Best in Show staff like I wasnt even there. He had a great day and came home exhausted.

Great place. So considerate of clients both animal and human! So glad to see them back at full service!

This place is simply a special place for our 4 year old Lab Terrier guy and for our family, because we always drop our guy off feeling at peace and feeling so excited to see him super joyful from the moment we drive into the lot and then he pulls his way into the place because obviously he is so happy there. What makes this place so special to us, is that the place is well maintained, always clean and spacious and the staff is top notch. From those at the desk and those that play with and care for all the dogs. They are not all only professional, but they are all warm hearted and kind. Now that is rare in my experience.

My dog Hercules returned to my home relaxed and content . The staff answered my questions and assisted me in arranging to have Hercules boarded . Good experience for both of us.

Sorry, i cannot share the good reviews listed here. I sadly brought my dog there for about 2 years there and am regretting it until this very day. My dog passed away and i still cannot get over the guilt for having subjected him to that subpar daycare. I comfort myself in knowing that for the vast majority of his life my dog had been at a fantastic daycare elsewhere before i moved to Long Island - a place far less fancy and yet EONS better; a place where the dogs were occupied all day long and got personal care every hour of the day rather than being caged most of the day. At the old place i’d pick my dog up and i knew how his day was and when he ate, how much he ate, and when he did his business so i could plan when to take him out for a walk after returning home from a long day of work. At Best in Show i’d place my dog with one person in the AM and pick up the dog in the evening from someone else who knew absolutely NOTHING about how the day went. The old dog day care felt like you had incredible dog lovers who just happened to have made a business out of it. Best in Show felt like a place created ONLY by business people who, by the way, liked dogs. Never EVER would i bring a dog to that place and pay for that. I ask my dog every day forgiveness for having subjected him, without choice, sadly, to that bad bad BAD place!!!