Veterinary Care Group - Middle Village Middle Village, New York

We had a concern about our dog. The receptionist was very helpful and was able to get us an appointment very fast.Very nice lady. She said she’s been there 18 years. We actually went here for a second opinion. Dr Ueda was so helpful and very professional. She took the time to review everything and took a lot of time talking with us and explaining everything. Needless to say she will be our baby’s new veterinarian. Thank you very much everyone.

Great customer service and the professionalism of the staff outstanding first vet my pup doesn't mind visiting says a lot

Everyone is super nice and knowledgeable but it’s just too expensive for me. They charge for every single little thing possible, adding extra costs for unnecessary tests and issues that “might” come up. And with the expensive prices they don’t even provide payment plans. Be ready to pay big bucks for procedures.

Quick and excellent service! Zoe and I love the doctors and staff..

A truly great vet! The veterinarian along with the staff are amazing, kind, sweet, very caring and loving with animals. My mother-in-law has been going to them for over 10 years. I took my Aussie doodle for her first visit December 29, 2021 and it was a great experience. The veterinarian is very thorough with explaining results and answering any questions you may have. Highly recommend! ????

The Doctors are the most compassionate, kind and professional you will ever meet. Support staff? Not so much of late. Took a urine sample for analysis of semi-feral cat which cannot be brought in for visit. Certain doctor would understand and help me out (he did) and waited for diagnosis and instructions. Due to animus created by Veronica, despite calling nearly daily, sometimes twice daily, and despite leaving messages for the specific doctor, the doctor on duty, all or any of the doctors and finally for Dr. Thomas to discuss this, I only got two voicemails two weeks apart when a different employee answered and actually passed on my message. I was finally routed to Leslie, office manager, who exhibited the same abrupt, disingenuous, impolite attitude, i.e. talking over, interrupting and hanging up on me. She finally consented to call the pharmacy after much resistance. This was exactly one month from dropping off the specimen. The next day I received a letter from Leslie, essentially “firing” me. She stated I could no longer see any of the doctors, or visit any of the offices for services, including the emergency hospital. I would think an arbitrary, intensely personal move like this would be above the pay grade of an office manager, but I can’t get past the staff to speak to Dr. Thomas. So if I cannot get past the front desk, I can’t see the doctors, and I certainly can’t wait a month to help an animal in distress. I recommended many people to your offices without reservation. Now I feel it incumbent on me to inform them of this change. By the way, I almost forgot to mention.....I’m a thirty year client. P.S. In the past my rating was a 5. Sincerely, Carol Gallagher

VCG Middle Village team is extraordinary. Amazing care and treatment towards, Ace. We’ve been taking him here since we got him, for over a year now and they still provide such amazing care and service towards him and us. Their team never disappoints. Recommend 110%.

Doctors take the time to explain everything in detail and always answer my questions and explain things throughly. The receptionists are always so friendly and happy.

Extremely wonderful staff! I never post reviews but this place deserves a good one. My first time taking my kitty to the vet and they were very kind and patient. Even with us pet parents not being allowed inside because of covid restrictions, I was put at ease and knew my cat was in great hands. The doctor explained clearly what my cat needed and what next steps should be taken. Will definitely be coming here for my visits, highly recommend.

My regular vet was on vacation and my senior cat was very sick. They were able to get me in to see a vet. Dr. Ueda was amazing. A complicated UTI. She went above and beyond and was very good to my boy. The staff is excellent. Dr Ueda is now his vet.

The level of care and professionalism I've experienced at VCG Middle Village is unparalleled. The staff is incredibly knowledgable and considerate.

Very friendly and professional staff. Convenient location for me, and my pup is never stressed out whenever I take him there. Dr. Danielle Swartz was amazing, but since she left have been working with Dr. Ivanov. Hope to continue this journey along with my pup!

I love how they are so sweet and caring to our beagles

Veterinary Care Group has always been there for my pets. I wouldn't hesitate to take my cats to them with any issue. Dr. Ueda, Dr. Ivanov and the whole team are always kind and caring and provide great service to the community.

Great Team! My fur baby was really happy with his experience.

veterinary care group of middle village has been great to my dog and provided us with the best care possible. They are patient and caring in their treatment of my dog and when I have questions, the staff is very respectful and take the time to answer questions or concerns. I have taken my dog to various vet clinics in the ridgewood area and this one is the best! I highly recommend them!

Great service our baby is much better

I can only say good things about Vet Care Group!! I wouldnt take my puppy anywhere else. Caring staff and very loving! Super professional, clean facility and very responsible at what they do.. I would recommend this facility to family and friends with no hesitation. Thank you for being so caring.

We never thought it would be possible in this busy city to find a good, quality Veterinary office but we’re thanking our lucky stars because we finally have. VCG Middle Village is phenomenal. Super pleasant staff, amazingly kind and thorough Veterinarian and very little wait time. We are so thankful to them and can sleep better knowing that our fur babies have a great care team!

Honestly the vet is great and down to earth. The process for seeing the vet is easy and fast. The prices are actually reasonable and affordable. I will keep taking my animals there.

Have been going for 16 years, love the staff

I got my dog last September and contacted VCG mainly because they are close to my home. The entire staff is very friendly and really take time to answer questions and concerns. The offer a senior discount (for the parent, not the pet) which is extremely nice for those of us on a fixed income. There are many reasons why I wiant covid to end, naturally. One of them is to actually meet the staff at VCG without restrictions.

I used to go to VCG of middle village. But I found the veterinary to be inept. After my dog had a checkup and she said he looked perfectly fine. I called her out on missing some scabs on his ear, his clear eyes or a lump in his chest. He had the same issues as last checkup but it was never addressed or annotated. "Dr. "Satomi Ueda response was that she gets worn out and might of missed it. Then said she might start crying because of my tone. Doctors should not cry when confronted with a irate patient/customer. My dog is my family. We hold doctors and nurses to a certain standard. They shouldn't "miss," anything. These vets should have the same standard. They are not family and only care about money. They had the audacity to charge me a wellness exam and senior wellness exam only after I payed I noticed the charge.

The wait was about two hours, which was not great but still the shortest ER wait time of those I called. The vet wound up not being able to do much (cat swallowed string and didn't puke it up in spite of being given make-them-puke medicine) and it cost $225 (boo). But as far as I know they did everything right and the vet was very nice and explained things clearly.

I have 4 cats & 1 dog with varying degrees of medical issues. I used to have different vets for each of my children but now moved all to VCG Middle Village. They are very caring and professional. Even when I am super stressed about more pet surgeries and vet bills, they are very patient. I have been rude to them because I was so stressed out. They are always very understanding even when I am cranky and upset. Now that's amazing. I highly recommend VCG Middle Village.

I love this vet! They are very attentive and always follow up to see how your pup is doing which I love! Feels personal and shows they care. Great service, nice staff and great availability with flexible hours!

I took my Maltipoo Lola for the first time to VCG. The staff was professional and made the visit wonderful. They were compassionate & treated Lola with lots of love. Dr. Ivanov is amazing answered all my questions and thoroughly explained the treatment plan. Great place!

The staff is wonderful! They treated my fur-daughter Lola(dog) with such care. The doctor even called the next day after her surgery to see how she was doing. I highly recommend this place.

Just an overall great place!

Dr Ueda deserves everything good in this world. The only medical professional I’ve met in years who truly cares about her patients and their owners.