Regency Forest Pet Memorial Park Middle Island, New York

I had a sudden death of my beautiful Newfie Saturday night. I called regency to remove the dog because it was 10 degrees out and I did not want her out all night in the cold. My dog was a beautiful 160LB new Foundland. The driver showed …

Two of my cats are buried here in the Field Of Dreams- and I have their names on the Wall of Remembrance . My cat Maxine passed in August and I had her crermated here. The grounds are very well kept. Personal Service is fair, except they always seem overwhelmed when you call for information and rates- It's like the left hand doesn't know what the right hand is doing. All and all, it is a nice final resting place for your beloved pet.

Regency Forest is a wonderful service we can offer our clients at a most difficult time. They are professional, respectful, and offer a variety of services for owners end of life needs for their pets.

They don’t care about what happens to your dog actually, they just want your money. I had my dog cremated here and we made sure of every detail going forward, we made sure several times to make sure we get a paw print and once we came back to retrieve her ashes they simply said “we forgot” as if that is something that is a mistake that we can backtrack and fix. No, she is turned into ashes and they just provided a refund. If you actually care about your pet and what happens to them after their passing take them somewhere else, not here.

Our boy BoBo was Almost 20 and we had to make the hard Decision to put him Down. The folks at Regency took care of our Bo like he was their own. Treated him and us with Dignity and Respect, from the moment they took him in to picking out his Urn and Keepsakes. They made a tough time Easier for us and eased our Sadness. Can’t Thank them Enough.

My Fergie's ashes were spread out here communally. I bought a remembrance brick from them. I cannot tell you how wonderful this place is. Gorgeous property!!! Birds chirping, perfectly maintained. The building is brand new and super clean. The entire staff loves animals and was so helpful to me. There are many areas to reflect. Statues of St. Francis and a gorgeous water fall. So happy I made this choice for my Fergie!!!! I totally recommend this pet resting place. All animals welcome. A special area for horses as well.

Cremation was handled through my local vet. I had never heard of this wonderful place. The cremains are in a handsome container, the paw print on the heart is so beautiful & the sympathy card with the Rainbow Bridge is a treasure. Many thanks!

Just got my dogs ashes back and did a quick look. Wondering why there is plant fibers from grass in the ashs? Is this my boy or something else

Called to ask about my rabbit being cremated (he passed away), and when I mentioned it the person over the phone simply said "Okay.". No simple amount of condolences or kindness offered. Their website is also broken and insecure.

My baby Deno passed away on June 12th, and it was absolutely heartbreaking. Regency forest is a beautiful place for him to rest. All in all the customer service was great. Carol and Brian were great, so accommodating, compassionate, and patient. Carol even threw in a free paw print of our baby. The area is gorgeous as well. Very peaceful, could sit there for hours. Highly recommend this place. Great price as well if your from the city, much cheaper than anything else near the boroughs.

Completely unreliable, unprofessional and unresponsive. We were promised but Regency Forest failed to get us the promised clay paw print of our beloved Labradoodle Ella. My child was incredibly upset and we didn't even get an apology. I really have no words for such a terrible experience on top of the agony of losing a beloved family member. The reviews also clearly note that this is not a company that can be trusted to deliver.

I have nothing but wonderful things to say. They let me say goodbye to my sweet boy before they took him for cremation and didn’t rush me and were so compassionate and supportive. Thank you all.

I had my bird cremated here today they were wonderful after the day we had yesterday with our beloved bird they didn't cremated my bird at the other place which they were supposed to so my husband called regency they said come in at 8 cause they ever closed. They were so nice I can't say a bad thing about them. Bless you all

I would give 0 stars if I could. This place is unprofessional, unorganized, and does not provide the closure you’d expect. Please read this entire story. I was told on Saturday 6/19 that my dogs ashes were ready to be picked up, and I called and confirming Monday 6/21 that they were ready and told them I’d be coming in. So when I arrived, they said there had been a “miscommunication” and that my dog Tyson was “not yet ready but don’t worry, we’ll take care of it right now” and get his remains to me. Now I sit there thinking they’re cremating him (they later told me he was already cremated, but just not yet “boxed up”) I started crying and there wasn’t a single box of tissues anywhere in the place. I had to keep going into the bathroom and using toilet paper to wipe my tears - all while listening to today’s pop hits (read the room!). I waited 15 minutes (again, thinking he was being cremated right there) for them to come out and bring me my dog. They said the name plate for his urn was in the envelope, and I get to my car and it isn’t. I went back inside, the receptionist thoroughly checked everything and didn’t see the name tag either. She had to go in the back and then came out with it and said “it was in the envelope all along” … but both me AND her had thoroughly checked and it wasn’t in there. They lied to me. All of these things added up to me calling and speaking to the manager about my experience. I was so upset with the lack of professionalism, the insensitivity I was met with, and lack of organization for such a personal and traumatic experience for a person who just wants closure on their dog of 16 years. The manager, Linda, said she’ll investigate and get back to me. She calls me back 10 minutes later and says they did nothing wrong. The only thing that was wrong was that they didn’t “box up my dog yet” and reiterated to me that he wasn’t actually cremated while I was waiting there. I said I want my money back because this was a terrible experience because pets aren’t just pets, they’re family members and deserve more respect than this. She said she cannot do that and will have the general manager get back to me later in the week. 40 minutes goes by and I get another call from Regency. This time it’s the receptionist who I dealt with while I was there calling to DEFEND HERSELF and say that she did nothing wrong and there was just a miscommunication. I cannot believe the audacity this woman has to do this. I just lost my dog and wanted his ashes back with some respect and professionalism! I’m still in disbelief. I called the manager back and asked her if she asked the receptionist to call me. She said “no but she probably wanted to clear the air” I’ve worked in customer service for 15 years - I have NEVER heard of an employee trying to take something into their own hands when a manager has been dealing with the issue. This place doesn’t hold any of their employees or themselves accountable. This was truly a horrific experience for a grieving pet owner. I do not recommend this place to anyone who cares about their pet or wants to be met with professionals who actually care.

This place is very unprofessional. They don’t pay attention to details. As a result they were not able to pick up my beautiful lab from the Animal Medical Center in nyc because they didn’t give the driver the right information. I asked them to chalk me when they could pick her up to confirm they head her and they never did. I have to call a week later to find out. Her urn was supposed to be ups overnight to me but wasn’t. When I finally received it there were ashes all over the box or urn, the paw print was just a clump of clay. I would never recommend them.

My dog passed away in the first week of April and my Veterinarian had me fill out the form for Individual Cremation. I listed 2 contact phone numbers on the cremation form. They never called me once. I stopped in 2 weeks after my dog’s death to inquire if his ashes were ready and to pay for them. I was told that they were not ready yet. I called the 3rd week and was told that they were waiting for me to pay. So I give them a credit card over the phone for $380. I was then told that they will bring my dogs ashes out to the Animal Hospital It is now May 26th and my Veterinarian is trying to get in touch with Regency Forest Pet Memorial but all they get is a recording machine. After a month & a half, I can not feel confident that I am getting my dogs ashes back. I feel that I will be getting a scoop of ashes from a mass cremation. VARY VERY DISAPPOINTED with their lack of communication and lack of empathy for those grieving the loss of a pet.

DO NOT USE the Regency family pet cremation In middle island located at 760 Middle Country Rd. They have had our for over a month and wouldn’t cremate him due to an outstanding balance that our family didn’t know about because NO ONE filled in a price and NO ONE from that office called to contact us. They said they would mail the remains in the mail. our dog passed away 3/26 and this place had him all this time ????. Thank god we called this place cause they obviously weren’t reaching out to us !!

They did such a nice job with cremation of my cat smokey. Boxed with ashes and a paw print loved it. Such a nice remembrance. Miss him. This honors him.

More than expected. My bestfriend was returned in a beautiful box also a paw print in clay some flowers and a couple other items.. cant say enough great things. Just the closure my family needed ❤

If I could give 0 stars, I would. DO NOT HAVE THEM CREMATE YOUR PET! They sound so nice and caring on the phone when you speak with them but in reality they are extremely incompetent and you have no idea if it is your pet that you are receiving! The paw print I received was NOT my Dogs and I pray that the ashes are my dogs, but who knows! STAY AWAY!

Thank you for the additional paw print and card. That was a very kind gesture.

I received my dog’s ashes today in a beautiful cherry wood box. On top of the box i could slide it out and place a picture of my dog on top of the box and it has a gold plate with my dogs name on it.Enclosed is also a card with the rainbow bridge poem and a certificate of cremation. The last Dog I had cremated was in 2012 and it was in a flowered tin can .What a big difference.... regency forest crematory. I am very pleased and I will place him anywhere in the house because it’s very pretty. ????

I have used regency for my dogs and cats over the years.....they have been nothing but first class.....easy to deal with and always looking to help you.....Brian, who does the pet intake is a great man...very caring and understands how much your pet means too you.....I thank everybody at regency....

We decided to cremate our family dog of 15 years at Recency after she passed. This wasn’t a decision my mother took lightly since she was the dog’s primary care taker but she lived close by and thought she could come see her and leave her flowers often. We got her a plaque with a sweet message so my mom would know exactly where to find her. Well, my mother tried to visit her yesterday and the plaque was gone. My mother, heartbroken, called me to let me know it was gone. I don’t understand how you can get rid of things that hold so much meaning to someone when we paid $300 to get her cremated and be laid to rest there. Would not recommend to anyone who loves their pet because apparently this place could care less.

I can't say enough how beautiful this is! I did not expect to have my baby back in a beautiful wooden box with a name tag, and not only that, her beautiful pawprint in a box! Amazing, thank you so much

I love the way they took care of my Boris!! May he rest in peace forever!!

I just want to share my experience for the first time with Regency forest, I had to put down my beloved Siamese cat Precious she was 21 years old I had her since she was one week old from the time my son found her in an abandoned building. As soon I took one look at her I fell in love she was very tiny, white with blue eyes as time went by her chocolate tip colors started coming out. I’ve been through so much and precious remain by my side until she got sick with kidney Disease she was to old they couldn’t do much for her. She lived a long happy life with me and I’m very grateful for that. I just couldn’t see her suffering in pain any longer so I made the choice to put her to sleep. I will forever love my precious and miss her so much. She pass away January 13 2021 and I got my ashes from Regency forest on the 20 of January. I am very grateful for the job they did for me. Thank you very much. Elsie J.

We requested our 7-month old kitten, Mog, to be cremated after he died on 1/29/21. The vet said we can expect to receive his cremation ashes in 2-3 weeks. On 2/23, the vet said Regency crematory's truck came but didn't have Mog's ashes; Regency offered to FedEx them overnight to me. The vet recommended to avoid shipping because things can "get lost in the mail," and I agreed, so we told Regency to bring Mog's ashes to the vet the next week and I will come personally to pick up. Next week arrives, 3/2, and the vet calls me to ask if I received Mog's ashes. Apparently Regency ignored my request and went ahead and shipped Mog's ashes...(1) without telling me, (2) without confirming my shipping address --they shipped to the wrong address!, and (3) ignoring the note on my file to NOT ship. Regency completely ignored the fact that cremains should NOT be shipped by any other carrier but USPS, and receipt of cremains should always be accompanied by a signature. We and our vet have spoken to Regency multiple times on 3/2. They said they will call us back but they never did. We still do not know where Mog is and we are heartbroken and devastated that we will never see him again. We are still grieving over his unexpected death (from a neutering anesthesia complication), and now it feels like we have lost him all over again. We do not know how to process how Regency could act in such an unprofessional manner. I caution everyone to avoid Regency. We trusted them with our kitten and they responded with disrespect and carelessness.

Paid $300. for a single cremation for my dog. They lost the ashes. DO NOT USE THIS PLACE has a bad reputation.

In the past 9 years, we have been to Regency Forest 10 times. I want to start by saying that we are extremely grateful to have this wonderful facility available for our beloved pets. Every time upon intake of our beloved pet, we have been treated with empathy and kindness. I truly cannot say enough positive things about my experiences at Regency Forest. Carol (she listens to you and cares so much) does all the intake paperwork for your animals. Brian is the gentleman (a true gentleman that has a heart of gold) that takes your animal from you. I cannot say enough words about these two beautiful souls. Both have so much empathy for what you are going through, they get it!!! Brian and Carol are exceptional human beings, that this business is extremely fortunate to have them working there with their clients in their hour of need. Brian and Carol deserve more than 5 stars!!! They help you through one of the worst days of your life. We are grateful for them!! I hope this wonderful business recognizes both for their empathy and kind hearts. Two very incredible special souls in this world!!!! Thank you for all you do!!!!