Rockacres Veterinary Hospital Manlius, New York

I have had the most kind and compassionate care from this practice. As a life long pet parent, I have always received amazing care and service, both with medical maintenance of my pets’ health and also with difficult end of life decisions and experiences. I have mostly worked with Dr. Downing, who is one of the sweetest and relatable humans I have ever met. She is great at presenting options, sharing knowledge, getting external advice when necessary, and supporting whatever path is chosen. And when Dr. Downing is not available, I have had nothing but positive experiences with other doctors, expressing the same caring and responsible characteristics. And the staff at the front desk are also awesome…responsive, friendly, helpful. I have had some really negative experiences In the past with multiple other providers…I can’t say enough good things about Rock Acres.

I wasn't able to get an appointment with Rockacres when my usual vet couldn't see my pup for a semi-urgent issue, but of all the other places I called--including my own vet of 26 years--the staff at Rockacres were by far the most professional, helpful, and empathetic in advising me of alternative courses of action. It's heartening to see that there are still individuals and businesses that hold true to these practices.

The vets are legendary and I would hands down recommend anyone to go here who really loves their pet and wants them taken care of with love ❤ tje prices are amazing and they will also work with you. 5 stars for them all the way

I don’t usually like to write reviews and/or write them before the entire situation is resolved, however I am thoroughly impressed with this service. Came in with an emergency hamster case and they got me an appointment a few hours later which a dozen places before had denied me (including vets I’ve gone to before). Also important to note that the people who picked up the phone have some animal knowledge so I didn’t have to explain why my situation was critical. Very accommodating and gave me ample resources to help her get better. The price was also great considering a scheduled the appointment hours in advance and got 2 medications. Very timely as well. Thank you so much Rockacres Veterinary Clinic! Regardless of my hamsters health in the future, I know this clinic gave her the best shot in a welcoming atmosphere. :)

A wonderful place to take your animal, dr. Caparelli was so nice and accommodating helping out with my bunny Bugs, even giving him specially flavored medications that small animals enjoy and she truly cares for all the animals she sees. 10/10 recommend

I cannot say enough good things about Dr. Caparelli. I have ferrets, and it can be very hard to find a vet in the area that can see them with any level of regularity. Most clinics dont treat them, and if they do its always one doctor who is on one day a week and booking out months. One of my babies became very ill and our vet at the time, was in that day, but couldnt make room. I called everywhere, and was about to make the trek down to Cornell, when someone suggested Rockacres. Dr. Caparelli made room to see my girl that day. She has taken wonderful care of Bug, and knowing we have an excellent place to take them for medical care is an enormous weight off my shoulders. I literally cannot express how grateful we are to Dr. Caparelli, and how happy we are that we have found her. As a side note, the facility is beautiful, and the prices are reasonable. Excellent place.

Dr. Downing is always wonderful to see and takes time to explain what she is looking for and takes a very detailed history

Very friendly, accommodating, and caring folks. Thanks so much for taking care of our girl so well.

Dropped off sample for my mom's dogs. Nice people.

Jennie loves her Dr Downing and Dr Harris. I felt bad about all they had to do because of this covid 19 and hope I can go in with my baby again.

Amazing place with great people.

We have been taking our pets here for over ten years now. They are very professional, caring, and compassionate!

Love the staff here, as every single individual is kind and attentive. My four Yorkies are regulars with Dr. Downing, but they have been seen by Dr. Harris and Capparelli as well, and you can’t go wrong with any of them.

Wonderful, wonderful staff! Very caring with patients and owners. Dr. Caparelli took her time with us and wasn't in a hurry to move on to her next patient. Took our chicken, Petunia to be seen. Highly recommended!

Great veterinary practice with caring doctors and a great staff!

They always take such great care of our dogs and kitty. Super knowledgeable and friendly staff, second to none!

Rockacres is the best!!! They are professional, lovely, and thorough!

Very nice facility, very nice people. They seem to really care about all of the animals they meet, and making sure you know the best way to take care of your pets.

The staff at Rock acres is awesome Dr Sherry and Dr downing are both excellent veterinarians we have taken excellent care of our dog and always have time to answer questions and explain what they found

Really friendly and my dog loves his vet

The vet was nice..gave us a couple options to try out on our cats issue..i would recommend and go back if needed

The ladies here do an absolutely wonderful job and service is second to none

The best animal care in cny

I wish my human doctors were as caring, attentive, and efficient.

Top notch first class care. Staff and Dr’s are truly concerned about you furry friends and that you understand the pets needs. They don’t push unnecessary treatments! RA is safe, clean and professional. They follow up after treatments!

We love Rockacres. The vets (Elizabeth Downing, Cheri Capparelli, Ann Harris) and staff are wonderful. We are happy to entrust our dog Riley and cat Sammy to them.

Wonderful people who helped us give our very I'll and beloved cat a peaceful end. No pushy behaviors and attitudes like we've experienced at a nearby competitor, just helpful and supportive people with sound advice and lion sized hearts.

Always great with my dog, and very professional.

Awesome place to go. Very professional and friendly

Knowlegable, Caring, Professional, Friendly. I have been a loyal customer for so long that I don't remember how many years. Highly recommend that you visit and talk with the staff. Great place.