PetSmart Latham, New York

Each time we have our pet groomed, the price increases. On the appointment screen for bath and groom mid $50s. Every cut for the last three visits the price jumps. From mid $50s to mid $60s…this time $95 with tax. This fee that fee, ridiculous. Nice people, good service but the price is out of control.

Was able to find what I needed for pup. Price reasonable. Check you smooth.

TERRIBLE EXPERIENCE! Not only did they botch my dogs haircut but they told me not to pet my dog or comb him because he was “hurt” I’m not entirely sure what happened during that appointment but my dog went home ate his food and puked immediately after. I don’t know what’s going on at this establishment but I have reason to believe my dog was abused during its appointment DO NOT bring your dog here

Couldn't get any type of help they were not very knowledgeable in the things that I was looking for and the guy was more hitting on the girl then trying to help me and my friend find something for her dog

Just went in on Christmas Eve and bought my fish a new Tank that was over 600 bucks 3 days ago and today it was 299.00. I'm so glad I went in and saw all of their sales.

Went to the vets here...good experience.

Took my dog to the vet at Banfield clinic not a bad place they were supposed to give her nails a cut and they forgot other than that the place is great.

Friendly service, door greeter assist us with what we needed

They had the food I was looking for. And I looked at several stores. Thank you for having it in stock.

Found a Mrs Santa Clause costume for my 80 lb. Lab. It’s hard to find stuff for the large breed dogs, but they always seem to have something!

Coustomer service is excellent. They have all your pet needs..

Easy location to get in and out of. It has a great selection of dogfood in all different sizes and flavors with many brands available. A large selection of pet food in general. The staff is very helpful. The prices seem to be on par with other retailers of quality supplies.

Staff is friendly and helpful. They have a great variety of products for many creatures and price points.

They gave a discount for everything I needed walked away five big bags great price!

This is the place to go for all your pet needs. If you don't have a pet yet, you can find one there, either from their collection or at one of the adoption clinics held at PetSmart.

Love this store. The staff rock!!

Grooming does a great job with my golden.

I take my best furry friend Frisbee here to get his nails clipped. You can make your apt. on line or call ahead and speak with a grooming representative if your not getting one of the specified options done. I also call upon arrival from the parking lot as the reception area of the grooming department is very small. When you enter the main entrance of the store, the grooming offices are to your right. They ask that one pet/family at a time be in the waiting area... hence my call from the parking lot upon arrival. They check your pet in.. make sure you have updated shot records either on file already or with you for them to see ( I always ask when making the apt if they still have them on file). Once they take your pet ( mine being a dog ) you leave the grooming area to make room for the next person coming in. I watch through the shaded glass as they clip my buddies nails. When I see they are finished I go in to get him. They will give you a form listing services rendered which you then take to the cashier. You are free to walk around the store and shop with your pet as long as they are leashed. When I finished getting a bone (without rawhide), I proceeded to the counter with form from the grooming department and chew bone in hand. The staff is very friendly and accommodating. My dog loves people so going here is like a field trip to him!! I'm giving a 4 star only because patrons aren't told of the small waiting area inside the grooming department , and they don't ask about updated shots when making your appointment. Other than that all is good. A nail clipping is very reasonable at only $10.00 (one small quirk, his nails are multicolored and hard to see the quik, the groomers air on the extreme caution side and they don't file after the clip unless you specify, which leaves the nails rough and the darker nails longer than the clear ones). I am overall satisfied with this store. Thank you to the staff at Petsmart, Latham ☺

Decent selection of dog clothes...

The Pet Smart worker was, kind, knowledgeable, and was helpful in finding what I needed. he helped me check out and brought my items i bought to the car. It was a pleasant experience shopping at Pet Smart!

The staff here is always amazing and nice. My little one got to hold a hermit crab today, because the tank was being cleaned out while we were getting fish. She was so excited,it made her day!

This review isn't just for the Latham location; it's for all local locations. It's a good store for pet food and supplies. My issue is with the grooming department. I used to be able to easily book my 3 cats bath/brush & nail trim appointments online. The wait was always reasonable. And I used to be able to get them groomed at multiple locations. Lately, however, I've been having difficulty booking appointments online for even 1 cat. I tried multiple locations and found no appointments for at least the next several months. I called the EG location & was told they only have one cat groomer now, but she's not in so I'd have to call back whenever she is. I then called the Latham location and was told that there is only one cat groomer in the entire Capital District for all the PetSmarts. The only location with cat grooming now is the EG location and it's only the one cat groomer. Very disappointed that PetSmart has decreased it's services/availability for cats. There should at least be a note on the website that indicates this issue so that cat families don't waste their time looking for appointments at the other locations.

Only issue I've ever had is there's never crickets here. However, that's not their fault.

Love this pet shop, competitive pricing for quality of what your getting. Always has sales going on for those looking for a bargain. All the pets are well cared for and all look healthy

Got my dog a wash n Cut..Awesome Sauce!

Nice job on sissy ty

Clean store with decent selection. Friendly and knowledgeable associates. Checkout lines moved at an average pace. We enjoy going here.

Close place for pet food , aquarium fish and reptiles

My local pet smart in latham is nice and convenient we do get all our cat food there however the 30lb dog food for my service dog fash ther we get 60lb of the same food at BJs for the same price petsmart has the 30lb bag

Short on staff. We'll organized but the lighting seemed subdued.