Olivia's Happy Tails Herkimer, New York

I have taken my dog here for months now and multiple times I told them what I wanted and always ended up with the complete opposite. Felt like they cared more about the money than my dog.

The people are very nice especially the owner.

Very disappointing, pay for a groom I’m not happy with because I didnt want to sit there for 20 minutes and tell them it’s not what I asked for. Woman at the front counter was nice, the groomer my dog saw seemed like she had better places to be. I asked for a simple cut, long legs short body, and it turned out somewhat okay, I would have been willing to look past the groom if it werent for the fact my groomer seemed like she couldn’t care less about my dog, the dewclaws were missed and not trimmed, the ears were never cleaned or plucked, and to top it all off, this is the only place that has told me my dog got snippy with them. Went to a new groomer a month later and no problems there so I’m not sure what that was about, just not a good feel for my first and last visit is all.

Wonderful staff. I felt very comfortable leaving my dog with them my dog loved them too! Great place and reasonable.

Best place for dogs in the Mohawk Valley

My dog is riddled with anxiety. They were so comforting, caring and attentive, I could just watch Willy relax with them. No excess hair, he looks and smells wonderful! Gr8 job! Highly recommend! I will definitely be back!!!!!

The owner is rude and unprofessional. I’ve dropped my dogs off to other places and I’ve never had an experience like this.

My dog is animal aggressive. But loves people. Olivias happy tails did a great job at keeping him separated. We were involved in his nail trimming and he looks feels and smells so much better. He didn't want to leave. Now he won't stop smiling

Very very good at what they do. My dog loves to go. It's clean, well decorated and nicely priced

Just had my Rotties nails and ears done for the third time with these wonderful people. The very sweet women taking care of my little girl remembered her special needs without me having to say anything. This alone is priceless to me. Everyone there is very kind and helpful. It’s always done quickly and efficiently. If I could give them more stars I would.

Absolutely love this place. They treat my puppy and I as if we are family. My katana gets so excited when its time to go to Olivia's

Laverne always comes out looking stunning. Very happy with Olivia’s

They were great with my grumpy old terrier! Not many people can handle his attitude and they did! I’m so grateful to them for taking good care of my best friend. He looks so handsome and he’s so much happier with a fresh hair cut. I can’t thank these ladies enough! We will definitely be using their services again!

3times waiting around for hrs NO SHOW AND NO CALL ...Does not answer phone when I called to find out why then when i did Findley get them they were very rude and hung up on me after giving them a $20 dollar tip...

New building is nice, has asbestos and dust, good work if she can keep the help. Has my dog for 4 wks no contact with him

I have brought my dog many places and this is by far the worse he has looked when I picked him up! He was shaved very uneven. I will be looking for a new place to go next time. Thanks for trying though girls.

My dogs love this place, and they don't like much! Personable and kind owners! Beautifully kept place

Desk person seemed incompetent. I honestly would be afraid to leave my babies here. And prices are very high

Great place, very friendly, kind sweet... Did a wonderful job on my dog... Thanks so much

Very attentive and well trained. Handling of animals is well done.

Did an awesome job shaving my Goldendoodle. Friendly people who love animals. Reasonably priced and use natural shampoo products

Awesome place to have your pets pampered.

The owner and her daughter obviously love animals and gave my boy a great weekend sleepover at a fair price.

I DO NOT RECOMMEND THIS PLACE! I picked my shih tzu up on Saturday and after first trying to give me the wrong dog, I notice my dogs eye was very red and swollen and she as shaking in my arms when I picked her up. As the owner was checking my out I was waiting for an explanation or for it to be brought up but nothing. Finally I asked what happened to her eye and I got a very snotty response "OMG don't freak out your dog is a psycho on the table" she then explained me to that my dog was left under the heater and when someone returned her eye was like that but as I was told it "looks better then it did an hour ago". My dog is the sweetest little puppy and also she is a rescue so given her past maybe her having some anxiety is expected BUT this is their job and we are trusting them that our fur babies will be taken care of in their hands. Honestly the way she runs this place she cares more about money then the animals. I am very disappointed. Also we did bring our dog to the vet this morning and they were completely disgusted in this situation. Now my dog has to have anti biotics and drops in her eye twice a day due to this. If you do look on the yelp Review I did post a picture of her eye.

Amazing work! Had my dog there for her first ever grooming visit (she is 7 years old) and when she came back she looked younger and healthier! VERY HAPPY with the results! Will continue to do business with on a regular bassis.

Very good with the dogs, quickly does a good job...

I wouldn't take my dog anywhere else but Olivia's

When choosing a groomer for our new puppy, Olivia's won hands down. They are amazing there and do such wonderful work every time to pamper our pup! I recommend to everyone. Love going there!

Awesome job on our two Border Collies today! Highly recommend Olivia's!!!

It was my Scooby's first visit and he did so well. The staff is super friendly and helpful and the store is clean. Very happy experience and cannot wait to make the next appointment