Willow Pet Hotel Deer Park, New York

We have been leaving our maltipoo Riley at Willow Pet Hotel for years. She always returns home happy, clean and healthy! Everyone at the front desk knows her by name and greets her with lots for love when we drop her off for a stay. They also do a great job with her grooming! It is so great to have a place we trust with our fur baby

I absolutely love this place !! I can trust them with great care and responsibility :)

Great place. Clean and run very well. Many option for all types of dog from friendly to not so friendly. Used they multiple times already throughout the year. High recommend.

Have used them numerous times to board our cat. Friendly people who truly enjoy their jobs. Thank you!!!

Second time there. And the staff is so professional. my Roxy love this place. 5 stars

I'm not sure how to rate this. I was so super happy to have found a place to board our puppy when we go away. It seemed to have gone well. She was happy and clean when we picked her up. She smelled like vanilla..very happy with the clean up they gave her. Two days after we were home she ended up with kennel cough...I'm not sure if this is common to happen after boarding. It's upsetting she got sick there..in the future I guess we will have to find someone to watch her at home :(

Our dog caught kennel cough costing more vet bills, other than that, 5 stars. You guys treated her very well. Bathed her, and even clipped her nails. That may seem normal, but my dog hates her nails hating done, to the point she needs meds... But you did it!

Best doggie hot in the area!

Willow Pet Hotel has boarded my GSD several times now and has been pleasant to work with every time. The grooming is exceptional and my GSD appears happy on drop off and pick up. The staff is friendly, helpful, and knowledgeable. Will be using again in future.

Great. Really have no complaints. This is after another chain pet store told me they were unable to groom my mild mannered dog. My pup looks great!

You'd have to be crazy to trust your beloved pet with anyone else! These are definitely the best people to love your Pet when you're away. And, to take care of their travel arrangements and grooming needs.

I have brought my rabbit and my dog in to be groomed. Friendly accommodating staff and efficient. So far I am very satisfied

DO NOT LET THIS PEOPLE GROOM YOUR DOGS!!! Took my 1 yr old pomeranian and gave them a pic of how i wanted him to be done and when i picked him up, he literally looked like a cat!! completely shaved!!! Now his fur has never been the same again, his hair only growing on his legs and head. His body still short to the skin!! after almost a year!! Very sad and disappointed!!

we took our pup there for a cut back in March due to COVID closing our usual grooming center. they were really nice so i expected a great haircut. they gave some long explanation about not cutting his coat too short b/c it’s “changing” for the season. they told me 2 hour wait time. 2 hours passed, no call. so we decided to call and they said oh he needs more time give us 2 more hours. the extra 2 hours roll by and i go to pick him up. when i tell you that it didn’t even look like his hair was cut. he came out scruffier than before!!! his fur was practically curly and he’s a straight haired dog. we paid about 60$ for a wash and a SEMI blow dry because they didn’t even brush his fur afterward. i was so so so disappointed because i really thought they were going to do their job. i’m not complaining about giving one star bc the customer service was good. but the haircut was a waste of money and time. very sad experience

This is the greatest place ever.my vet just told me about it and I'm so happy.they are very friendly and so nice.you can see them grooming your dog and all the dogs look happy especially the big pug laying on a doggy couch,snoring.

Staff was great, prices are reasonable

I have a Rottweiler who is 2 years old and is quite big! She seems to be terrified to get her nails cut and the staff here was so attentive and helpful in getting the job done. They made sure to help ease her and my stress. I will only bring my dog here to get her nails cut from now on.

They offered good pet care service, with good pricing.

We have a mini pig, Carlton, that needs to be boarded when we go away. Willow Pet Hotel us the only place I could find that would take him. The staff takes great care of him and everyone seems to genuinely like animals. He gets time to roam around and mingle with the workers when he's not sleeping and gets his treats. We truly appreciate the staff at Willow Pet Hotel ❤️

Hands down our dogs favorite place to go!

I have had dogs my entire life and my last full time position was working in a doggie day care/kennel/grooming salon so I am really particular about where I leave my own dogs for day care or kennel. Willow Pet Hotel is an amazing place and right from my very first call through picking up my dogs from the kennel it has been a great experience. The first step for me was to call to see if I could stop in for a tour. They do allow you to come in for a tour within certain hours but with no appointment which is what I wanted to hear. I stopped in and met the owner Mark who was answering a phone call at the front desk when I went in. He personally gave me a complete tour of all areas of the kennel and day care, along with all the information I needed and answered every question and concern I had. The complex is very clean, staff is very professional and friendly and they even have an area for boarding your cat or other small pets which I was also able to tour. I was also happy that they require a list of shots, clean fecal test, flea treatment prior to going into the kennel, etc. It is a great way of knowing your dog won't bring any unwanted illness or fleas home with them! Each dog has it's own larger private area with sleeping quarters (you cannot bring your pet's bedding for sanitary reasons - it is provided). The outside area for playing & day care is very clean, quite large and well staffed. They day I was there they were filling kids plastic swimming pools for the dogs to play and stay cool. There are many play structures which I didn't think my dogs would use, but the staff was posting daily photos of their day care on the Facebook page and I was surprised to see my dogs on the structures. I was impressed that they had daily postings and allowed me to call to check on them anytime while we were out of town. I selected one of the three kennel packages (their Luxury Package which is the middle package. It included 2 outings per day, 1 off leash play time, 1 courtyard stroll, toys in their room, bedtime biscuit and I selected to bring their own food which I pre-bagged in meal size baggies with their names on each bag).They also offer A la Cart extras such as a filled kong, etc. They also offer grooming (we selected bath and grooming the day we were bringing them home). I was very happy to have them so well cared for while we were out of town. When I picked them up they were bathed, well groomed, nails clipped, tails wagging, happy, healthy and excited to see me. All around it was an excellent place to leave them and we will be back when kennel is needed, but also will be back for day care.

My pooch looks great, friendly atmosphere, and reasonably priced.

We have been taking our basset hound mix Hattie here for daycare once or twice a week for nine years. We have also boarded her there several times. They are great with the dogs and she is always excited to be there. Would highly recommend for boarding, day care and grooming.

Large clean facility. Not sure how they keep the animals. They do not volunteer allowing you to go past the reception area. They took my mini pig for 6 days. He seams fine, healthy, no difference in personality. Fatter then when I dropped him off. Will have to put him back on a diet. All in all a good experience at 30.00 a day.

Air conditioned. Have made reservations for my dog within a couple of weeks before going away. 50 dollarsfor large dog's. Includes going out to play 2 times a day. Made a reservation for my dog for summer months. Plenty of room.

We brought our dog there and they had cut his paw. It’s been a week and it hasn’t healed yet. The worse part about this is that they did not even tell us! If we could leave a 0 star review - we would. This type of negligence is not only irresponsible but endangers our pet. The cut is pretty bad and exposes the muscle underneath the paw. Do not recommend this place.

Staff loves animals so your dog is always comfortable going in with the employee. Nice to know my pet will not be agitated while in Willow pet hotels care.

They Treat your pet like one of their own.

they are great and totally understanding of your dogs needs especially when your dog name is trouble!

I love these guys. Took care of my baby so well!!