Carm's Dog House - Cicero Cicero, New York

Excellent staff reasonable prices , Our dogs look fantastic thank you once again????????

Great job! I just wish I could hear more about the experience, but dogs can’t talk.

The ppl works there are really nice, and i love how they really affectionate about dogs

Did not get to use

Great job!!! My dog Carmel doesn't mind going at all. Other places she has been terrified of!! Here, she actually likes going to! Comes out beautiful. ????

Maggy sure loves her new do. Thank you

They are so good with taking care of their boarders. They are real experts in pet care. The Doggie day care is great.

Our dog is elderly and very skittish so when we had to change boarders I was having a hard time finding a place. I’m not going to say she loves it here because she never has loved being boarded, but she doesn’t get so anxious that she starts rubbing her nose off against the cage so they must be doing something right. Definitely would recommend.

I took my dog to Carm’s Dog House to be groomed after a friend had recommended them. I normally take my dog elsewhere to be groomed but I was willing to try a new place. My dog is 3 and she is a lab mix. We adopted her three years ago and I called to ask a lot of questions before making her appointment because she does not like kennels and has horrible separation anxiety. I was told when you book an appointment for grooming the dog would get in right away at that time and they would call when she was done. No need for a kennel. I booked the appointment and was excited to try a new place. When I got to Carm’s the woman at the front desk had zero personality and was not friendly at all. Not very welcoming for your first time somewhere. Another woman came from behind the counter and commented that my dog was beautiful. I said thank you. No introduction or “hi, my name is blah, I’m going to groom your dog today.” She took my dog back and I explained that I would be waiting in my car in the parking lot and to call when she was done. I was reassured that I would get a call when they were done. I got a call about an hour later and there was nothing but static on the phone. I couldn’t hear anything but assumed it was Carm’s calling since it was a Cicero number. I called Carm’s back and asked if my dog was ready. I was told “I don’t know. Did the groomer call you?” I said I couldn’t hear anything and I assuming it was a call from there. The woman on the phone was very rude. I walked back into Carm’s and again the same woman at the front desk with zero personality and professionalism was there. Basically, I was given my total and asked how I was paying. After I paid, they went and got my dog in the back. She was still damp and her coat wasn’t even brushed. She had visible clumps of dog hair all over her. Who does grooming services without brushing the dogs coat? I ended up paying $50 and then taking my dog home and brushing her myself. When I got my dog back she was visibly shaking and not herself. She seemed very nervous and wanted to get out of there fast. Much different experience than our normal groomer. Overall, I am very disappointed and will not be taking my dog back to Carm’s Dog House. I would not recommend this place to anyone. You would think being a first time customer they would want to greet you a little nicer. Not only was the woman at the front desk cold and unpleasant, I got a wet, hairy dog in return. I’ll go back to our normal place and spend double the money for a much better experience for my dog and myself.

Love carms thank you to Kelly who made Oliver look handsome again he always comes out looking good

Love these guys! They take great care of my dog! He goes to daycare, is groomed and boarded there. Wonderful people that just love their jobs!

The staff is very friendly and helpful. I'll be taking my dog there for grooming. After that I'll post an update. UPDATE: I took Teddy in for grooming today and WOW! He spent time playing with other dogs and getting the social interaction he needed, plus he was groomed. He's tired out, which is good, and looks a LOT better after being groomed. I wish I had taken a before and after pictures but I didn't think of it. I am very happy with Carm's and will be taking Teddy there from now on!

First visit. Friendly staff. Great experience. Just went in for a toenail trim... No appointment necessary. In and out quickly

Their service was great and the young lady was great with my dog.

My pup loves to go to daycare here. She’s excited to get there and see her dog and people friends. Staff at the front desk are courteous as are those with the dogs that bring out your tired pet at pick up! She’s stayed for boarding and will stay again when I need to get away.

Wonderful place for Doggie Daycare. The staff truly has the dogs happiness on their minds. My dog is always happy to go there and the Staff is ready to see him as well. Makes me feel good to leave him in caring hands. Highly recommend them if you are looking for a quality Dog daycare.

My dog loves going to Carm’s for the day. She’s a little, 7lbs. She is always excited to go see her friends and absolutely LOVES Jen & Mary!! Her groomer Candice is fantastic. She plays all day then some ‘spa’ time with Candice. I think my little Eloise is living her best life!!

Both my dogs love going to Carm’s. The staff is all wonderful and know the preferences of both girls and cater to them. They spoil my dogs perfectly and the girls have a blast. We use both boarding and daycare services and have been delighted with both. They make grabbing food and treats easy too so I don’t have to go to another store. Prices are competitive and the service is truly stellar.

My dog loves it she gets so excited when she walks in ans sees the people that work there they are so nice and the place is alwas cleen. They take the dogs for walks will give then baths cut there hair and nails and there is also a pool for the dogs

They always do and excellent job on my fur babies

Carm’s is flexible, friendly, reliable and they know and love our dogs. Our dogs are excited to go every week.

My dog is skittish of strangers but they said he did great which means they made him comfortable. He also came out smelling 84727493 times better than when he went in lol.

Our dog loves going here. Staff is friendly and always accommodating.

Carm's Mobile Dog Grooming is awesome! I highly recommend Alana!

I received horrible service from several of the employees of Carm's Dog House this past week. the first issue at hand was the cut. when we brought her home that day she was not in as good of a mood as normal, did not have the scarf or bow-tie they used to put on, and had her face completely shaved down including her snout and whiskers. my family was not happy with the overall cut we received, including the lack of whiskers. the second issue at hand was how their employees responded when i made a post about my dissatisfaction of the cut we received. instead of being apologetic for how we felt about the cut we received, i was called dramatic, uneducated, etc by the groomer Candice Rowland. she took it upon herself to comment from her personal Facebook about my experience with the company she worked for. on top of that, she must have told her grooming friends about my post because a couple hours later I was bombarded with harassing comments from other dog groomers and their friends. instead of saying sorry that we had a bad experience they scrutinized a bullied me for not liking how the cut came out. I do not recommend this place, very unprofessional customer service.

Carm"s helped us out in getting my dogs nails cut while our groomer is still shut down because of the virus. Thank You so Much!!!!! Onyx really needed those nails done.

The way that these employees acted towards a dissatisfied customer on social media was disgusting, tasteless and UNPROFESSIONAL. A friend of mine went to get her dog trimmed and they cut her whiskers, which was not requested. The employees thought it would be a good idea to tell her a million times that it’s not going to hurt the dog and that the whiskers grow back. They also decided she should be “educated” on the whisker cutting situation, even though the customer repeated herself several times, stating that it was not a requested cut. This company’s employees need a serious attitude check. If you can’t handle criticism of your business, don’t have your own business. I’m glad other people seem to have had good experiences, but the point in case was the lack of professionalism and blatant bullying on social media to a dissatisfied customer. I would not recommend this place to anyone.

I enjoy Carm’s service where you can bathe your dog in their tub. They offer shampoos, towels, and a dryer as well. It’s very convenient for someone who has a dog that isn’t the right type to groom, but can’t fit in the bathtub at home! Always pleasant people working as well!

I am new to the Syracuse area. I visited several boarding places before I picked Carms. They were professional and caring from the first phone call. My 2 dogs stayed for 3 nights and did day care....they were well taken care of and came home happy. I will leave them there again.. Thank you Carms.

Very good care,boarded for 5 day's