Buffalo Small Animal Hospital Buffalo, New York

They were very efficient. Extremely professional and informative. My dog has high anxiety but was immediately put at ease by the vet. I would definitely recommend them to someone else.

This is my new veterinarian office. So far so good. I love the pet insurance. Staff very nice! Clean facility. Fast service.

They are honest and up front about expenses and helpful when it comes to finding solutions and willing to demonstrate what to do before administering a medicine at home.

Very personal and professional staff!

Great visit. Really liked the fact you can go in with your baby.

As of January 2022 the overall staff from reception to veterinarian are kind, attentive, compassionate, and above all really listen to you. I feel heard when I express concerns about my fur daughters. Paw ???? plan is literally a life saver for your kitten or elder babies. imo 5*/5*

The staff is very friendly and knowledge and the prices are affordable. I have always had good experiences at this location and highly recommend it to my friends and family.

This place has always been my go to for all my pets…the staff are very friendly and address your needs and concerns. The doctors are awesome…Dr. Andrzejewski is the best!! If your looking for a Vet for your pets I advise you to choose Buffalo Small Animal Hospital you won’t be disappointed.

Wonderful team! love coming here

Brought my eight year old lab here for the first time and everyone was friendly and professional. Definitely a bonus that we didn’t spend along time waiting to be put in a room and once in a room we were immediately seen.

Very friendly and understanding staff. They show they value their clients and care deeply about your pets.

I've been going here for a few years with my cats. With covid it has been difficult to get an appointment, but they seem to be easier to secure appointments that other places, and when there is a serious problem they will do everything they can to get your pet in and help

I love this place my puppers loves it( I think he loves it because he gets treats lol) everyone from the front desk to the vet are very professional and very friendly to us humans and extra friendly to our furbabies.. I’d highly recommend this place to other furbaby parents!!!

I brought my puppy pit there the first time was great, everything was fine...2nd time there..they took him in without me for shots. 3rd time I went in concerned about his stomach and it not looking right and he also (this the first time seeing him do this) was shaking Iike a leaf. They felt him and just told me he was fine. My dog HAS CANCER. found in a simple xray. Noticeably something was wrong. Do not EVER take your pet there if your concerned and want ur pet to LIVE. HORRIBLE.

I went there yrs ago. This time most recently my friend took his dog here for updated shots etc....seemed good as well didn't go in tho. But the vet came out to chat info to us and that's great, not only the assistant. So overall no complaints.

The people who work here treat your pet & you like you matter. They are kind, patient, attentive & thorough.

Rebecca is the nicest person in the front end at this office she is companionate and caring.....Not sure who Ashely is but she was rude called for a emergency situation that was going on with my companion dog and she just kept telling me “take her to a hospital because we are booking until December”. I asked Ashely if I can speak to a vet she said they are not in I said can I speak with Rebecca she said she’s not in so I called back explain to Rebecca what was going on she was able to get my sweet little girl in right away. Thank you Rebecca for being so caring and compassionate and all the doctors at Buffalo small Animal Hospital on Elmwood.. Oh and I can’t forget about Ashley the groomer she is also amazing❤️????

affordable procedures and they are very kind. it was a nice experience and im glad i picked this clinic.,

The Doctor who accomadated our visit was new to us..He concentrated more on Cooper Ming' s heart murmur than the reason we came n for.. Not familiar with his bedside manner, so I was taken aback & devastated that he put a quessing period on my baby's life..He ran blood work on him, & I hv not heard from him yet..My husband & both cried all day & night.. Cooper is our heart , our World.. We had a conference w/Dr.Patricia Tempkee today, she is sendg over the results from our office visit w/ her n June. She has been managing Cooper's heart Condition for 4 yrs..We trust her immensely. Any decisions or therapies re: Cooper Heart she has to be involved in the decision making..I hv been coming to BSAH since I was 4yrs old..Trust me that is a loose of years..Rebecca & Ashley r like Coopet's family..Unfortunately My experience was sad!

Buddy love ya guys and so do the chamber’s family

Buffalo Small Animal Hospital was quick to get my fur baby seen and upto date in her shots I'm extremely happy with them

BSAH has changed Vets and with those changes I have found very clear advice, better service and kindness to my pet.

The vets and techs here are very professional and friendly. They take their time to explain any procedures and answer any questions. Ashley always cuts my long-haired dachshund's hair just like we like it.

Everyone there is super friendly, explain all options and what's best for our pets.

I had a good first time experience at the small animal hospital but just to give my own little opinion the price was a little bit too high but I appreciate the love and support.

I would recommend buffalo small animal clinic to anyone. Thank you.

Only place I would take my English bulldog they always take care of her by far best veterinarian in the city ..

Always friendly and very helpful.

These guys used to be good, but things have changed. Maybe some training on customer service and empathy would be a start. Thank you for the response, but I don't think there is any way to ensure our next visit is a good one, since I was told we need to take our business elsewhere and was given a stack of records to give to our new vet - whoever that will be. Nice.

The response by Kim the office manager is completely false- no one was kind or responsive as you can see in other reviews. Ashley and Kim should both be fired for their poor handling of customers and rudeness. They brought out the records of our dogs when my husband came to pick up medication today and said we were no longer patients and refused to work with us to ensure that we could get the medications our senior dogs need while we transition to another vet. The actual veterinarians that we have seen have been fine but the current administrative staff is terrible!!! Read other reviews to see this. I wonder what rude response from the management I will receive now for telling the truth. If there is a manager higher than Kim I would love to speak with them because Kim refused to give me her bosses name and hung up on me. I to schedule an appointment for my sick pet on Monday fully expecting to wait at least 2 weeks as it was not an emergency. The next date available was over a month away. When I questioned why the next available date was over a month away I was told in a very rude unprofessional way that "if it was an emergency I should take my dog to the emergency vet" When I asked to speak with the manager she was even ruder and claimed I was being rude when I questioned her. I asked her who her manager was and she refused to tell me. She claimed she didn't have her information. I said that's ok but you must know their name. And she refused to tell me. Who does that? Buffalo small animal hospital has completely gone down hill within the last year. They have eliminated boarding, it's a revolving door with the vets on staff and now they no longer have Saturday hours. The staff is rude, unresponsive and unprofessional. My husband went to pick up our senior dogs medication and they came out with his meds and our two dogs files and said your wife was rude on the phone and that we were no longer patients. They will not fill our dogs prescriptions at all. My dogs are on several prescriptions to stay healthy and they were unwilling to work with us to help transition to a new vet. My dogs are 13 and 14 years old and I have never had a problem - ever -with any vet . Please do yourself a favor and go somewhere else.