Popcorn Pawz Bronx, New York

96 reviews

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Reviews: Popcorn Pawz (Bronx)

All reviews (96)

Yelp (43)

Google (53)

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Evelyn Zapata

2 years ago

I am so happy and extremely satisfied . Miguel did an excellent and professional job.

Abigail Rodriguez

2 years ago

Im not one to give reviews on places, but popcorn pawz did an amazing job with my baby boy titos, he was smelling amazing, and his fur was perfectly cut, i was so surprised walking in to see him after his first haircut, when i saw how different he looked (in a really good way). Left a big tip with the groomer i forget her name, thank you for making my first experience with you guys the best, you can tell how much the groomer loved animals, i felt like titos was in good hands with her.

Victor Figueroa

2 years ago

Loved this place great people and moderate prices

TARYN REJHOLEC

2 years ago

Carries high end brands of dog and cat food. I buy Wuvera food for my dog there and he loves it.

Lisa Gaglia

2 years ago

This used to be a solid place when they were around the corner and now (under new management) and with screwball employees I withd not recommend coming here.

Violet Arlequin

2 years ago

Bad bad customer services, especially by Sara, so she said that was her name.

Steve McCoy

2 years ago

Well run place for your mostly four footed friends! Haven't used the grooming services yet, but have heard good things.

Diane Regan

2 years ago

They always have a great supply of food and treats. The people who work there are always friendly and helpful. If I ask about a new product they don't have they are happy to order it.

Jesse King

3 years ago

Glad it's still there. Always friendly and kind customer service

David Knapp

3 years ago

We brought in our dog Pepper for a trim, nails expressing. I clearly articulated and guidance that we only wanted a trim. To my surprise she had been given full cut, summer cut. When I asked what happened no one took responsibility. Very disappointing.

Maya Jingles

3 years ago

We brought our long haired cat here and they did an amazing job! It took a shorter time than expected (1.5 hours) and they texted when she was ready for pickup! When we got her home she was so soft and clean! Definitely coming here again, plus they have a great selection of pet food, treats, leashes, collars, etc.

Geraldine Pelton

3 years ago

Also, this year we had an issue with a tag being delivered with the incorrect info. I contacted Popcorn Pawz - Riverdale and they resolved the issue immediately, which was great customer service!

srh

4 years ago

My favorite pet store! And you get amazing rewards after a few purchases. I already received a free nail care trimming etc for my pup and the next reward is bath and grooming! Great friendly staff that remembers you

d lathavong

4 years ago

The short, thick female with poofy hair. I’m not sure what ethnicity she is but she was rude. My husband asked her a question and she ignores him but the other female that was there was nice enough to answer it. Then the rude female butt in and interrupted the conversation. Not sure why she did that. Also the groomer did not do what I told him to do. I told him not to clip any hair from my dogs face but he did it anyway and he did not cut around the sanitation area like I told him to. Not bringing my dog there again.

Emely Jiminian

4 years ago

Been here a couple times to bring my dog I frequently and always go there since my dogs record is there. The worker Kate seems to always gives me a hard time and a bad attitude. Its sad how a wonderful place has such a nasty employee working in the front like that.

Heydi Garcia

4 years ago

I love the female groomer and the staff. I always bring my 2 dogs here for grooming.

Ilia Razoumov

4 years ago

This place smells like dogs.

Jay Glory

4 years ago

A female worker named kate always has an attitude gives u bad service and doesn’t do what she supposed to do and will repeatedly ignore most of the costumers when questions are being asked. She deserves to be fired!!!

Jazmine Perez

4 years ago

I really liked the job the groomer did on my babies the last time I wanted to schedule another appointment for my babies to get a cut for the hot summer months ahead. My vet faxed their vaccination shots the last time with no issues and they were seen. As I'm trying to schedule them for another appointment they tell me they have their rabies and other shots, but not their bordetella shots. So I call my vet to have the fax their vaccination history and they said it's not necessary to give dogs these shot unless they're being boarded for long periods of time. Because I'm overprotective of my babies and they're white, they barely go outside, so boarding them is out of the question! I called Popcorn Pawz back up to inform them I declined on these elective shots and the girl that answered the phone refused for my babies to be seen. I asked to speak with the manager or groomer to negotiate this, but she flat out said, "No!" Because we are the ones that schedule. I knew I wasn't going to get anywhere with her sassiness so I just hang up and say, "I guess you don't want money. I seriously don't appreciate them dictating to me what shots my dogs need to get when they are not the veterinarians and that was bad business on her part. I'll take my babies elsewhere.

Justin

4 years ago

This place is great prices are not bad my groomed the hair cut came out good

Maria Mercedes

4 years ago

I took my dog there and had knots. He had these knots before as he hair tangles and he is not the easiest to brush. They gave him many bruises. Seems like burns from the tool. Never again. Something happened to popcorn pawz because it was not like that. Some staff are also rude.

Omogo Wheeler

4 years ago

I am so disappointed in the way my baby Sasha looks after leaving this shop. My dog has only been groomed at this location...She looks like a white rat????????????????... My husband asked for a puppy cut and when I picked her up she was shaved damn near bald with no hair on her ears or tail. There seems to be a language barrier as the groomer indicated he understood but obviously he doesn't speak English very well. My dogs muzzle is so red and raw that I will be taking her to the vet to make sure shes not irritated. Finally, when the associate KATE indicated that my dog was matted I almost hit tHE ceiling because we just gave her a bath a week before so I know she wasn't matted. The sales associate really needs to Be trained in customer service. Sadly I will never ever take my baby back again and neither should anyone else. ????????????????????

Phyllis Schapiro

4 years ago

I went there for a cat toy called a Cat Dancer. It cost twice as much there as it did at Petco. What's UP!!?????

Tracey Guiot

4 years ago

A very fantastic and wonderful place.

linda m

5 years ago

Our welshie Roo has been a loyal customer & client (as our we) for three years now. We've had numerous groomings with Miguel who has always done a great job, treating our boy well and making him look handsome every time. Miguel does stripping as well which not all groomers do. The staff have always been kind and courteous and there to assist and offer suggestions whenever needed. Their pet food selections are top quality. My only wish is that they carry more Medium sized outerwear & such. I highly recommend Popcorn Pawz as I do signing up for points which can save you a little here and there. Roo agrees wholeheartedly!

charlene restituyo

5 years ago

Good Afternoon, My name is Charlene Restituyo. My husband took my dog king for a grooming section on Sunday December 16, 2018at 10:00am. My husband told the groomer to be careful around the face area because they always cut it too low since he always gets swollen. We picked him up at 12:15pm Sunday December 16, 2018. The groomer did tell us that his eyes were irritated due to the cut. But after shortly when we decided to take Santa pictures king started to scratch a little and cry I thought he wanted to go home. Once arrived at home he started to cry more and I notice he started to bleed a lot so I called popcorn Paz and spoke to the senior manager who said come in. When I arrived I did not want anyone to touch my king I was scared, but she insisted on it and took him upstairs were they clean his eye and a cone was placed on his head. As per the senior manager she said it was an allergic reaction from shampoo I brought in to use for him. Which it was not because King would of had his whole entire body irritated but it was just the eye section. He uses this weekly at home since he has been a puppy. She recommended to apply hydrocortisone lotion around the area for relief. She is not a qualified vet to be recommended things for my dog. Specially when he is in pain. She even told me there’s no point to take your dog to the vet they won’t do anything it’s just irritated. Plus they will charge me more money. An hour pass and King did not stop bleeding! I had no choice but to take him to the vet who checked on him and said there is are a cut on his right eye. They did the fluorescein stain exam which proved there’s a big cut that king did not do to himself. Medicine was prescribed because it was really swollen and he couldn’t open his eye. I had to pay for all of this! I went back to the senior manager for help maybe a little reimbursement for this but she refused too! Instead said I can read you the contract you sign before giving us your dog for grooming sections. Accidents do happen but you signed the contract! I found this to be completely disrespectful and unprofessional. I trust you with my dog and you hurt my dog and think is okay? It’s not! She is not a license vet or qualified to be a groomer. She is just a manager. After a while she said email us regarding the situation which I am now. Please understand we have been loyal customers to this company. My dog has a grooming section once a month. That’s 12 times a year a total of 1,056 dollars not counting tax and tips we spend here. My dog will not be going back. They even refused to help us after all the years we have been coming here. Please if you love your pets don’t take them there!!!! Sent from my iPhone

Jacq Fiore

5 years ago

I for one do not have time in my busy life to do reviews online. As a matter of fact this is probably the 2nd review i've even given in my entire life as the treatment and disrespect received by the Owner/Manager there was beyond humane. Up until last Wednesday I had never had a bad experience with this location. Rocky was well groomed and if he weren't I'd bring him back and they would groom him again free of charge. Yes appointments sometimes could be hard to get but i'm sure after a few more reviews this place will be out of business. I have been a customer for 2 years here. Last Wednesday I had a family emergency and had to leave the country. Rocky had his appointment and I had a young family member taking him. Yes I probably should have been prepared and left payment but with everything else I was dealing with it slipped my mind. It was not till after Rocky was done grooming when I got a call that they needed payment. I explained and apologized that I was out of the country and asked if they would take credit card payment over the phone or a check. The girl on the front desk really tried and wanted to help BUT the OWNER/MANAGER got on the phone Not only was he rude and disrespectful but then got personal. First of all I had no idea that it was store policy they didn't accept payment over the phone, but the Manager made sure he told me that over and over and that I was NOBODY for him to make an exception for. After 2 years of being a loyal customer this is how I am treated! When I asked what if I wasn't able to get someone there to pay till after they closed what would happen to my dog. He stated it wouldn't be a problem that they would only make more money cause they would have to take him and board him for the night and I'd be charged. So sad to say it is all about the money. All throughout my career I was always taught customers come first and customer service and respect. This established certainly lacked it. So of course they would not release Rocky and brought him back up. During this entire ordeal over the phone my friend whom was there could here the cleaning crew upstairs screaming "shut up and muzzle it" as dogs cried. I was so worried. Finally after a few hours I was able to get a friend to leave work to go pick up Rocky as I was concerned for his health, safety and well being. And sure enough I had reason to be. As soon as he came home and for 2 days all he did was throw up and wouldn't eat. I take full responsibility for my part and should have remembered to leave payment but when a family emergency comes up it becomes fight or flight! I will never bring Rocky here again. Rocky is thankfully doing ok now and I sure hope they didn't cause him any long term mental damage. Please beware do not bring your pets here! If they treat us humans like this with no respect or courtesy imagine how they treat our loved animals.

Jenesi Taveras

5 years ago

DO NOT COME HERE. I brought two of my puppies here and there hair cuts where nice and nothing was wrong at first but a couple of days after my pups where groomed here i started noticing them non stop licking their paws. A week after and both of my pups paws started getting discoloration and they had the worst allergies ever. As you see in the picture presented. His back paws are even worst. I took them to the vet and the vet assumed its due to the groomers at this place not cleaning there grooming tools properly or not sterilizing them at all. PLEASE AVOID COMING HERE IF YOU LOVE YOUR FURRY FRIENDS.

Jeseiky Pelaez (Seiky Stephanie)

5 years ago

Do not EVER bring your dog to this establishment. The groomer was very rude to my dog and caused him a lot of pain . They were also very judgmental and rude to us after we paid $150 for my dog to get groomed . This place needs to be shut down forever .

Jose Maldonado

5 years ago

In the area you are not going to find a better pet store. Their selection is of the highest quality foods. Their grooming services are very good and their staff are very nice. If they do not have a food and stock or seem to carry it asked them and they will special order it for you and deliver as well. And even if their prices seem high because of the some of the high quality foods they have , they do have things that are affordable for people with lower incomes.

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Popcorn Pawz, New York, Bronx

3601A Fieldston Rd

Business Hours

Monday

10 AM - 6 PM

Tuesday

10 AM - 6 PM

Wednesday

10 AM - 6 PM

Thursday

10 AM - 6 PM

Friday

10 AM - 6 PM

Saturday

Closed

Sunday

Closed

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