NYC Pet Services Astoria, New York

If you are a particular and protective small dog parent then this daycare isn’t for you. I truly believe this daycare is more for bigger dogs that need the exercise they are not able to get in a small Astoria apartment. My dogs have been to dog daycare in the city so I have expectations to the kind of service I believe should be given. To summarize; the staff is extremely young, they are unorganized, and when I picked up my dogs they smelled like urine. This review is based on the day I went to get a “trail” done for my dogs into daycare since this daycare is the only one around. The front desk girl tried to charge me for the 20 mins of the trail and did not know prices to my questions. Why should my dogs smell like urine when they only spent 20 mins in the facility? How clean is the area? Why is there a kennel like area inside if all the dogs should get along? No thank you.

I usually do not leave reviews, but I feel I would be doing pet owners a disservice if I didn't share my positive experience with NYC Pet Services! NYC Pet Services boarded my cat for a week and made sure to share updates throughout my cat's visit with me. My cat requires daily medication and NYC Pet Services managed her care with exceptional TLC and patience. In addition, the staff went out of their way to send me pictures and texts about my cat's stay. I will definitely be using their boarding services again after this amazing first time experience. Thank you :)

The staff are very friendly, and truly love animals. Our little Bella, Comes home happy and tired every day. That makes our lives a lot easier! Thank you from the bottom of our hearts for taking care of our baby.

NYC Pet Services is the best daycare and boarding a pet parent could ask for. We had to leave our six month old puppy for the first time, and he had such a blast at boarding - receiving updates and photos multiple times each day made me feel so much less anxious, and I was so happy to see he was having such a good time. He made so many friends, and is so happy - he loves daycare so much! Everyone who works here is so wonderful, and truly cares about your pet - highly, highly recommend for anyone looking to leave their baby at the best daycare or boarding place.

We went away and had to leave our bichon there for a week. We were extremely pleased with their professionalism and the way they communicated with us for the week that our dog was there. We’ve since used their daycare services on numerous occasions. We’d definitely recommend their services.

This doggie daycare is amazing and has been taking great care of our deaf pit mix fur baby, Rugby, since we moved to Astoria in June. They took the time to have me train the team to learn doggie sign language and proper handling of a deaf dog (a lot of hands on work since you can't call him to get his attention). They send photo updates via text, updates on social media, and do a variety of engaging activities with the pups daily. They go above and beyond and, most importantly, Ruby loves it there! Thank you to the wonderful crew at NYC Pet Services!!!

NYC Pet Services is the place to take your pups! I recieved daily pictures when I boarded my two young beagles in July and during pickup I received a reportcard for each of my fur babies. I know they had a lot of fun during their stay so I occasionally drop them off for daycare (just so they can play with the dogs, staff, and volunteers). Overall, NYC Pet Services is a wonderful place. Thank you Staff and Volunteers!

Left my boy there for boarding for a couple of nights. Really liked that he would be playing with other dogs all day. The staff was very friendly and explained everything well, and I felt comfortable that they were taking good care of my dog. They sent several pictures, and he seemed to be enjoying his time there. Would definitely use again!

My pup LOVES it here, I say the word daycare at home and she starts whining and tip tapping her feet. They offer so many enrichment activities for the dogs, send you updates throughout the day, and there’s tons of space in there for running around. Definitely recommend!

Wonderful staff, hardworking and caring, love when they send me pictures/videos of my dog while I'm at work, I call it my "mood booster" moments. Big place for dogs to run around and it's excellent that they have weekly schedule of activities for dogs (how adorable). My dog is safe, happy, and I'm very grateful for this place. Compare to other places in Astoria and I did some research, NYC Pet Services has the biggest space and prices are more affordable, it's a "win win".

My 8 month old goldendoodle LOVES NYC pet services. Whenever we’re on 31st street and 31st avenue, she pulls me towards the facility ???? Very clean and the staff is incredible. They also provide so many activities and events for your pups. I love that they send photo/video updates of my baby ❤️

Just started taking my dog to day care for the past month or so. He used to have separation anxiety but now he absolutely loves being there. The staff take care of him and make sure to send updates and pictures. They do a lot of fun activities with the dogs. I looked into other doggy day cares but this seemed to be the best one. It is very spacious and everyone is so nice and respectful. Definitely recommend bringing your furry friend over to NYC Pet Services!!

I love this place and my dog does too! I started taking my pup here a month or so ago and I have had zero complaints. I've used their boarding, grooming and daycare services and find their rates affordable and reasonable and the playroom is bigger than a lot of other daycares in the area and it gives my dog room to run around and play. The staff are friendly and welcoming and seem to just genuinely love the dogs they care for. They send free updates throughout the day via text which I appreciate (especially when I dropped my dog off for the first time and was feeling nervous about it) and a bonus is they have a really fun instagram that makes me chuckle on the regular. There are much closer daycare facilities to me but NYC Pet Services is well worth the extra walk.

The staff at NYC pet services are fantastic. They are extremely attentive and caring for all the dogs that stay with them, and are friendlier than any other doggy daycare I’ve gone to. The groomer David above all is an artist with his work. He grooms my dog exactly as I describe to him every time, and now is the only groomer I trust to bring my dog to. Sam the owner is also extremely dedicated to her business and always ensures everything is running smoothly.

Took my 4 month old puppy here for the daycare services and I can not even articulate how amazing they were with her. The girls were all so sweet to her. She’s a baby so she was afraid but the employees made us feel so comfortable leaving her there. When we went to pick her up, a different set of employees we never met were there. They brought our pup right out without us even telling them which dog was ours. This means they’re all attentive and communicate with each other. They were so loving towards her, and made us feel comfortable. Best day care in Long Island city, hands down.

I don’t know where to begin. The groomer was specifically instructed to do a long trim and was shown a picture. What did the groomer do? Shave my long hair labradoodle down to the skin. Not only did he do that and not acknowledge his mistake he “botched” his neck where it appears he “accidentally” used a super short clipper where you can visibly see his skin. He also decided to shave his tale halfway down and leave the rest poofy without us even requesting that. The absolute worst part is the owner at the front stated the shorter spots were “hot spots” which was completely false. His skin is immaculate and was recently to the vet in which he had no health issues including his skin. Own up to your mistakes and don’t offer us free “daycare” when I can’t even trust someone at this facility to adequately groom our dog. *update* 3/31 - owner reached out after they saw this review; they were very apologetic and issued a full refund. We were informed that the groomers were contracted and not employees of the facility. Suggestion to simply cut ties with that groomer/company as they clearly do not have enough training. It reflects badly on your business sadly.

Good I went there and it good very good

I took my 7 year old goffin cockatoo (bird) and these people took such great care of her!! They knew how much she meant to me that: they repeatedly sent me photos and videos via text: that made me feel so much better!

NYC Pet services provides the best boarding service in NYC area. I travel a lot and have used many bording services in NYC and out of state for my 9 month old Beagle pup but this place is so far the best in providing updates and answering questions quick. I would highly suggest this place, the facility is super clean. Will definitely use the service in the future. Checkout my happy puppy in pics below....

Best Doggie Daycare Ever!! Sweetest Staff and so well trained to deal with all those different doggie personalities!! Henri loves it there and always passes out on the way home! Lol Trust me bringing your dog here will only make them love you more! Happiness is contagious!!

Words cannot describe how appreciative we are for NYC Pet Services. After having a noise complaint and concerned for our puppy's lack of exercise during the day, we have been dropping her off to her second family at NYC PET Services. Their care, communication, and communal efforts are breathtaking. We would be in some trouble financially and logistically if we did not have NYC Pet Services. Our pup now has a second family and a healthy lifestyle while we are teaching. I RECOMMEND NYC PET SERVICES to anyone who needs their dog to be watched or to have some fun.

I can not thank nycps enough ! During this covid-19 pandemic they have helped care for my pooch while I have been working day and night at the hospital. I was hesitant at first due to a prior experience from another local daycare but Sam and her team assured me she would be in safe hands and they didnt lie. They even offered me a discount, but I declined kindly as they were actually helping me out, and I wanted to show them my appreciation. My pup comes home happy, tired. I can tell she had a good time and was taken care of very well. I will be raving about nycps for months to come and I'm beyond thankful to have found them especially during these hard times! Nyc pet services thank you for everything you are doing during these difficult times. You guys rock!

We absolutely love nyc pet services and so happy we discovered them. They recently opened up a second location that is beautiful and HUGE. They go above and beyond for every dog and I can say this because I have personally witnessed the love they show each dog individually. The staff is always professional and constantly interacting with the dogs. We get constant updates while Luna is at daycare and videos as well. One of the main reasons we love them so much is for how clean they keep the facility and attentive they are to all my dogs needs. She always comes home clean and smelling good and happy. I cant thank them enough for everything they helped us with and the love they show Luna. We highly recommend—your pup will be in good hands.

Great place for Doggy Day Care

OWNER IS EXTREMELY RUDE. I second Johnny Ramos' review, below.

The workers are very reliable people they treat my dog amazing and when he comes home he is tired out from such a good day at daycare.The staff is super nice and friendly they make my experience enjoyable. Whenever I need to board my dog NYC pet services is always more than happy to have him and he comes back to us happy and exhausted from running around in all the space they have.????

NYC Pet Servıce it’s the best doggy daycare in my experience my dog Orlando start going there since he was 4 months old now he’s 4 years old he loves loves loves going there NYC pet services is like his second home everything about them I love I have good experience lovely owner Samantha, great staff they send me photos, videos every hours updating about my dog I TRUST them my Orlando LOVES going there I truly highly recommend!!!

THE FOLLOWING IS MY OPINION BASED ON GATHERED FACTS NYC PET SERVICES ARE LIEING AND MANIPULATING THERE CUSTOMERS DURING THIS COVID-19 CRISIS NYC PET SERVICES STARTED A GO FUND ME PAGE BACKED BY LIES JUST TO PUT FREE MONEY INTO THEIR OWN POCKET SO THAT THEY CAN PAY THEIR RENT , HAVING 2 STORE SIDE BY SIDE WITH $12,000 to $14,000 in rent hurts NYC PET SERVICES SAYS THEY WERE ROBBED FOR ALOT OF MONEY ON 4/17/20 AND THEY NEED THERE CUSTOMERS HELP OR THEY MIGHT HAVE TO CLOSE. - 1st off who keeps lots of money in their store ? 2nd No police report has been filed when I inquired and there is no public record of this incident at the time I inquired . NYC PET SERVICES SAY THEY WILL NOT RECEIVE GOVERNMENT ASSISTANCE AND THEY NEED YOUR HELP OR THEY MIGHT HAVE TO CLOSE - 1st off NYCPS did not tell you that they pay their employees cash off the books at lower wages which is illegal ( they should be ashamed ) their employees work very hard and deserve to be paid well. 2nd NYC PET SERVICES Did not apply for government assistance because they would be required to show their tax returns , payroll documents and quarterly documents which they can not produce because only 2 people are on payroll , everyone else is cash . IF THEY APPLIED THEY APPLIED FOR THE GOVERNMENT ASSISTANCE THEY WOULD NOT GET MUCH. BOTTOM LINE IS THIS BUSSINESS IS A FRAUD AND THEY ARE MANIPULATING THE PEOPLE WHO SUPPORTED THEM THROUGH THE YEARS ALL THE BAD REVIEWS ON HERE MUST BE TRUE! IAM WRITING THIS TO OPEN THE EYES OF EVERYONE IN THE COMMUNITY OF LONG ISLAND CITY & ASTORIA. I HATE FAKE PEOPLE AND PEOPLE WHO COME UP WITH STORYS TO MANIPULATE OTHERS. KARMA IS A YOU KNOW WHAT!

Last week we called to see if they would have availability to board our rescue pit so we could go away for a few days. We requested a Monday -Thursday boarding in one of their more expensive private rooms they offer because he doesn’t like other dogs in his personal space. We spoke to the owner Sam and she said that they did have availability but would just have to meet our dog to see how reactive he is when walking by other dogs. We said sure and the earliest availability she had was for the following Thursday, which was a long wait considering we called on a Wednesday, but we agreed anyway. When it came time for our appointment, Samantha wasn’t even there and her assistant had to call her to tell her that her appointment was there. While waiting, our dog was showing no signs of aggression because there were no dogs in the area. In fact he was crying because he hates car rides. When the phone was passed to us, all Sam could tell us was that she couldn’t take our dog because he was too aggressive. Mind you, she is not in the building and she has NOT MET THE DOG. All she said was according to what her assistant said, he’s too aggressive. This place is highly unprofessional if you, as the owner, forget or neglect the fact that you made an appointment to meet a possible client and then turn them away without actually meeting them, ultimately wasting their time. (Especially because we had to take hours off from work). Their website says they DO NOT breed discriminate which is ultimately a lie because I’m sure the ONLY reason they turned us away is because my dog is a pit. Even though once you actually MEET him, he is the happiest and sweetest people loving dog ever. I’m actually happy we don’t get to experience this business because if the owner and staff neglect to do their job properly when meeting a dog, I can only assume how they treat the dogs that they do get. STAY AWAY from this false advertising business if you can because they lost my trust in 3 minutes.

Very caring staff! And our pup always comes back happy and exhausted!