Astoria Veterinary Group Astoria, New York

Update: First time I went there was couple years ago and I had mixed feelings but then I went again after a while and they renovated everything. NOW they really disappointed me, my dog has been sick loosing weight for a while and no idea why. Dr. Song recommended a ultrasound or to try antibiotics first then an ultrasound after if she seems to decline again. I tried the antibiotics first and she seemed fine for a month later she starts feeling sick again so i called back to get a ultra sound. I left many messages with the receptionist and went up front in person too! To please have Dr. Song give me that callback because the receptionist suggested I speak with the doctor first before making an ultrasound appointment. (Even though in my dogs chart it says an ultrasound sound can be done) 5 days passed no answer. I call again and let the lady know I had not received a call back for 5 days she states the doctor must have been very busy and she’ll let her know again. I get a call later that day And had missed it at at 8PM. I called back and left messages to return a call it has been over week AGAIN NO CALL. And another situation was I had been on hold for 40 minutes and when the receptionist came back on the call she asked how she can help me and I had to consistently tell her I’m waiting on the price of my dogs medication, in total was about an hour waiting for a price. Then turns out when I went to pick up the medication it was a total different price. COMPLETELY DO NOT RECOMMEND ANYMORE. I really hope they improve because even though they get back it take FOREVER.

Best vets ever! Hands down to Dr Kamer and Dr Montoya who helped my tiny little kitten’s pneumonia. They were so optimistic while other vets made us feel like it’s impossible Today we had our follow up and we beat pneumonia!

Great service at affordable price

Been going to AVG for 20+ years. Dr. Smith has the perfect level of empathy and knowledge to make sure you feel confident your furbaby is getting quality medical care.

Horrible service. They had given my dog an antibiotic that he had a horrible reaction to. I called to notify them and the vet was extremely rude.

Best vet group ever! They always make sure my cat is comfortable, happy and taken care of. Love them so much. Thank you ♥️

Dr. Smith is an excellent doctor. I have been taking my pets to her for 21 years. She has a certain way with animals, that no matter what type of animal you have (nice, angry, etc.), the animal feels comfortable around Dr. Smith. Dr. Smith has a special gift when it comes to animals. They all love her because she loves all animals. Animals can sense an animal lover, and Dr. Smith is an animal lover & a very special person. Everyone should take their pets to Dr. Smith. I trust her 100%!!!

Dr. Song saw my dog for an emergency visit after he had been vomiting and having diarrhea for two days. She was very nice, took her time examining my dog and explained my options. I’m so happy she was able to check and treat him after many other vets told me to come in another day. A little expensive but I’m just glad my dog is feeling better after our visit. I hope to come back for regular check ups in the future.

The staff at the front office (Elisa and Ezraa) were able to accommodate a f/u appointment they were professional and informative. Thanks to both The Technicians were very kind to my dog, explaining after care well. I like the care my dog has received straight forward with diagnosis and care. The Vets I have met have been professional and friendly

Clearly the doctor and staff have no idea what they are talking about and refused an appointment despite the fact that I have stated I’ve been treated for a skin condition that can’t be transferred to cats or humans after treatment. I still just wanted to get my cat checked out. What kind of doctor refuses to get an animal checked?? obviously a Vet that has no clue or education on conditions and clearly doesn’t care. Her regular vet isn’t open today and I would have to take time off work. Otherwise, the good vet that her original doctor is, Dr. Reilly & Dr. Alvarez will see my cat and not refuse to examine an animal!

Dr. Smith rocks. She's been taking care of my babies for many years.

If I could give them zero stars I would . Horrible horrible There level of service has gone down immensely and I find they just don’t care. Getting an appointment is impossible all they keep saying is I will refer you out. So then what is the purpose of having a vet when you can’t get to see them. Front desk is painful to deal with all they are fixiated on is money. Not even to say that the office manager of theirs doesn’t have the decency to return your calls. I’m being told they are busy if that’s the case why are you accepting new patients and not take care of the patients you already have.

This place is awesome, honest and you dont go for your lungs at check out. They really care about your fur babies!

Shrimpy and I love Dr Smith! ❤❤ the whole staff is amazing ????

Amazing service. Went for a 3:30 appointment, was seen immediately. I waited outside under their tent, which was effective in protecting me from the rain. The doctor called me before and after examining my kitty, and was so friendly and informative on the phone. My kitty and I left at 3:55 with all the paperwork and meds we needed. Very professional, quick, and helpful. Will recommend!!!!

They are wonderful. Appointments are readily available whenever I call, usually 2 or 3 days from that day. They usually (7/8 times) call you to confirm the appointment which is great. Prices are fair, the staff is friendly and its right down the block l. My Tony likes them as well:).

My dog had an pneumonia and they completely missed it causing my dog to collapse the following day and pass away a few days after that. I remember asking the doctor when my dog was being examined with the stethoscope how everything sounded and the reply was “fine” when my poor little boy was far from fine. I knew something wasn’t right with my dog and thought I could trust these people. I was so wrong about that. When I called them the following day to let them know my dog had collapsed and that they completely missed the pneumonia their response was an pneumonia could only be diagnosed by an x-ray. Well helloooo...since an x-ray is not part of a general check up you as a doctor are responsible of noticing any abnormal sounds during your stethoscope examination letting the pet owner know that something doesn’t sound normal and that an x-ray is needed. That is your responsibility as a doctor.

Dr. Fitzgerald is the best of the best, she is very attentive, very professional and a great person, my dog when he sees her it becomes very hard to leave. He loves her.

The girl in the front desk is the rudest person I’ve ever met

Couldn't ask for a better or nicer Vet. Jody Smith is a winner! ❤️ Betsey Johnson the dog

Nice people. They do trat feral cats as well

We love AVG ❤️ They always treat us and our pet with great respect and kindness. The doctors and staff are wonderful. Their price is reasonable for the services they provide.

Perfect care although they are trying to push for more than you need to get your money

Trust completely the veterinarians but wish the office staff was just a little bit more efficient, I understand it's chaos but it's chaos for everybody.

Thankfully, I've only been going here for the past couple of months, but I will certainly not be returning. They are unresponsive, quick to hang up the phone on you, and just overall not there for my dog when I needed them. I had an urgent emergency and Dr. Song did not respond to any of my calls. She takes weeks to get back to you and honestly doesn't feel like she knows her stuff when she's relaying it to you. I've switched vets and recommend others to do the same if they're a new pet owner and need a responsive team.

We found out that our dog needed a dental cleaning after we brought him to an emergency vet for a loose tooth. No one could see him today and no one told use he needed a cleaning. The vet thought his teeth were fine since I brush them. She was wrong.I am furious.

Great staff. Poor reception. There was a mix-up and I accidentally got called about someone else's animal who was diagnosed with cancer.The vet did call me back pretty quickly to clarify that it was a mistake.

I get that a lot of vet reviews are hot and cold. Amazing experiences or terrible ones. I haven’t read the other reviews for this location, and can’t/won’t confirm or deny those peoples’ experiences. I can only speak to my own. I’ve been coming here for years and in general, the staff has been extremely warm, affable, understanding. I genuinely get a sense that my pet is being treated like family. The pricing for my cat’s care has been reasonable. They saved her life after she had a liver cyst that ruptured, and the doc followed up in the following days with care, concern and guidance. Special shoutout to Doctor Crespo for top-notch past and current care, but bravo to the whole team.

Took care of us asap

Friendly and knowledgeable staff. I feel comfortable taking my puppy there.