Citipups Chelsea New York, New Jersey

PLEASE READ IF YOU’RE THINKING OF BUYING FROM HERE, I bought my dog from here about two years ago and everything was fine at first, I got my puppy’s info on a document that stated where he came from and the name and address of his parents owners. The person that helped me at the counter constantly repeated to me that they don’t support puppy mills and that my pup came from a loving home. It wasn’t until my pup started showing some interesting behavior traits that I got curious. A simple google search with the address they gave on the document quickly took me to one of the BIGGEST PUPPY MILLS in Missouri. I was shocked at what I saw. AND I GOT THE RECEIPTS. I still love my pup and I’m happy I found him but I definitely DO NOT RECOMMEND.

Sick dogs are being sold at this store. It has been in the newspapers in NYC, NY. Stay away from this store!

Happy that I chose this place. I bought my puppy two years ago and the staff was friendly and accommodating. They even kept in touch with me regularly via messaging to make sure my puppy was adjusting well to his new home. Would highly recommend.

Great experience. Oliver was very knowledgeable. He went above and beyond He spoke to my husband on my cellphone with any questions he had. Would highly recommend Chelsea location

Had the best experience with Citipups. I live just a block away and walked past the store, and left with the cutest, nicest, most wellbehaved puppy you could ask for. He has been a dream dog, and they made it such a lovely experience. Highly reccommend getting your dog here!

Got Luna there, very happy with my puppy.

They are the best, very professional, you can see their love for dogs, you take great care of them. I bought my puppy 3 weeks ago, I took it to the vet to do a double check and everything went perfect, apart from this they are still pending of my bby. super recommended????????

Norm is absolutely awesome! Hands down no other place in New York to shop than right here. They've got everything you need to make your dog loving dreams come true!

I went through most of the reviews in Google and the way the OWNER REPLIES to negative reviews or feedback is very UNPROFESSIONAL, INAPPROPRIATE and RUDE. The owner dismisses all negative comments in a very AGGRESSIVE way calling people "ACTIVIST", "FAKE NEWS", mind your own business under "sure your agenda is very busy", etc. I passed by this pet store yesterday and I fell in love with many puppies. They're all adorable. I decided to give it a thought. However, it's true that they have them under very bad conditions (sweaty, sad, very small cages, most of them alone). I've been a dog owner all my life and my female dogs had puppies several times. It made me so sad the way they keep the puppies here. They don't have space at all to play, socialize and develop. At that age they should be still with their moms and siblings. Unfortunately the concept of this store is NOT the wellbeing of the animals, but to showcase them better for sale. If this store has been really in the market for over 40 years, it should definitely start thinking of reinventing their concept, facilities and more importantly, their mindset. There's nothing more attractive than seeing a healthy happy puppy running around and playing with other dogs instead of being in cages.

i wonder if you can deliver to vermont

It's only been a week, but my husband and I couldn't be happier with our decision to get our fur baby from Citipups in Chelsea. For months, we searched shelters, breeders and other stores for the right puppy for our home and budget. After much contemplation, we settled on Citipups! We fell in love with our little Yorkie online. All their available puppies are online with the price, so you are not going in blind. The store is bright and clean. It DOES NOT SMELL AT ALL LIKE A "PET STORE". All the employees are friendly and attentive to the customers. The puppies ALL look HAPPY & HEALTHY. All the display cages were clean and the store was very busy with people playing and socializing with puppies...and we went at 11am in the morning!! Norman was fantastic with helping us. He set us up with the puppy we saw online and allowed us to play with her. He presented me with a plethora of information on the puppy, even more than I asked for. He checked on us periodically not pressuring us to buy the dog, but just to answer questions. We stayed for about an hour and fell in love. We had to make the purchase. Norman had all my puppy essentials ready for me at the register and even threw in a few free toys. We love our Yokie!! She came with a free vet visit too, which we took advantage of. Our baby has a clean bill of health. We couldn't be happier. I know some people have reservations when it comes to buying a dog from a pup store, but it really is a personal decision. All animals need love and it's up to the owner to choose how they get their fur babies. I'm so grateful for Citipups and Norman for connecting us with our fur companion. I will definitely recommend you guys!!!

Sorry just have a hard time with dogs in cages as window display.

It's a bit on the expensive side but if you want a purebred you get what you pay for

All the puppies look sad here. Plss don’t support puppy shops :(

Sept 1 I brought my Frenchie bimmer they were cool I didn't have any issues the place was clean the pups we're clean as well I recommend anyone looking for a fury family member this is a good place to go

They would get 5 stars if the prices of the dogs weren't so expensive but I LOVE this place and love the dogs..wish I could have them all!

Their puppies are so cute!! When its not too busy you can play with them. Not sure if id actually buy a dog here but they do have a good variety of pups if that’s what you’re looking for

Good selection, helpful and knowledgable staff, good service and experience.

On Sunday my partner and I went into citipups in Chelsea as a casual date to raise our serotonin cuddling some cute puppies. We actually had no intention of purchasing a puppy as it’s a responsibility & commitment fear I’ve always been scared of, but then I locked eyes with a cream colored Frenchie and her paw met my hand on the glass and well, you can see how I found it hard to stick to the original plan. I asked to play with her, still holding on to the unrealistic belief that I would not be taking her home, but what felt like only a few minutes turned out to be a couple of hours of cuddles, kisses and just bonding. My tune quickly changed and my heart at this point, open and putty-like I knew I could not leave her behind. Oliver was incredible helping us out and what I will say is that the staff at citipups prioritize the puppy’s well being. They aren’t just trying to make a quick sale. Oliver asked questions about my lifestyle and my time availability to make sure that I can be a good fit for the dog and not just vice versa. He insisted that I grab a bite and read over some introductory information and sit with all my thoughts to make sure I wasn’t simply getting caught up in the excitement and making an impulsive decision. I took his advice and still knew in my heart I wanted to make an addition to our family. I asked questions about her breed and her specific litter and background to which i received thorough answers, which included photos and even videos. Rest assured that they operate with a code of ethics prioritizing the pups health and happiness. I even received a demonstration on how to properly groom her and while Oliver acknowledges the Happiness and love a dog can bring he is serious about making sure any prospective families are aware and truly committed to the new responsibility. My partner and actually left a down payment and picked up ur fur baby on Monday so that we can prepare our home for our frenchies arrival, as suggested by Oliver !. (Great suggestion btw for those walking in having not Intended to buy at all because I can’t imagine having had to do it while keeping an eye on our energetic pup) We received thorough copies and guided explanations of the abundant paperwork. We also were ble to proceed with activating our fur babies microchip. I was so happy with the service and information provided and am ELATED with our new baby. It’s exciting to watch them learn and grow. Please remember y’all these are living animals with sentimentwho place so much trust in us. Love them through their WHOLE LIVES! Not just during the puppy state and not just when they are adding to your social media presence ! Thank you again Oliver and everyone else at citipups! ( Oliver also told me not to thank him so soon as the real challenges haven’t even presented themselves but I already had a sweater chewed up and I’m still floating on cloud 9 lmao) Shoutout to the handlers that groomed baby Xena before coming home!

December 16, 2020 I lost my miniature dachshund 11 years old due to cancer I waited six months A few people said not to go to Citipups because they rude and the place is dirty I took everything into consideration I went there myself not only was the place clean but the people were nice and they understood that I had loss my fur baby it was hard picking out a new baby but if I’m not mistaken the gentleman‘s name is Normand he made it easy for me. I got me a Chiweenie Jack Russell her name is Lola and I love her so much. Thank you Citipups Chelsea

Cute pups well kept, close to the Wv vet hospital on 14th & 8th for physical check too.

Thank you so much! I am love with Luna. We got our Havanese pup on Saturday and love that she is a healthy baby

100% satisfied with the level of service, attention and variety of pups available. Emilio and staff were great and walked us through the process fast, thoroughly and easily...Puppies seemed well taken care of, with their nails clipped, cleaned, brushed and well fed. This business definitely cares for their babies.

I got my maltese puppy, Benny from here when he was just 5 months old. In February he will be turning 6 years old! He is such a sweet and healthy boy. Really the center of our family. We were looking to adopt first but my family and I have really bad allergies so we needed a hypoallergenic pup which was difficult to find. The staff was kind, informative and I have definitely referred my friends to this place!

Incredible service no probs at all!

Bought 2 dogs from this spot, healthy, microchipped, papers. And when I wanted a third one, I bought her here too. The puppies look raggedy but they just gotta grow into their coats lol

Great place, service, experience! Norman is the BEST! I’m a first time pet owner and he was so patient with me in choosing my new pup! I’m in love with my puppy Gibby. ????

We got Chase-Ri when he was about 8 weeks. He is now 7 months and we are so inlove with him. He is the absolute center of the family

Indisputably, New York City's best pet shop, by far! An awesome selection of healthy, hard-to-find pedigrees, and popular pedigree mixes! The friendly, knowledgeable staff are pet owners as well, and deliver superb service with a personal touch! To top it off, the manager speaks fluent French!

Got Dior at 6 weeks he’s now 7 months and we love him so much the staff was amazing I was able to play with a few puppies until I found the one I liked. Does get extremely busy at times my experience so far was smooth