A Cut Above Grooming Salon New York, New Jersey

I made an appointment for my shitzu mix and my yorkie. The day of the appointment I’m dropping them off and they’re doing the inspections etc. The grok ER tells me they have to charge extra because my shitzu was a little matted in her tail and ears (she won’t let me brush those areas). Anyways I go thru all of that and ask what the price would be. They told me $300+. When I questioned why so high the desk attendant rolled his eyes and said you can call my supervisor if you want to and just shrugged me off. By that time the damage was done and I told them never mind. Then then bright both my dogs to me unleashed. They were rude, dismissive and overly expensive. Poor customer service skills. Will NEVER go back.

My female Lhaso used to get groomed when she was here, so I know the work. I decided to take my Male. All I can is - the grooming is the BEST!!! This was my 1st time @ the 83 location as a pose to 69th. They never disappoint

They were a bit too cautious and gave him a trim. Now a week or two later his hair has grown back. Otherwise, I thought they were very good and professional. Three stars for the fact this was $150 and he needs another haircut now.

Ghost first experience, I was really happy to see how he was taking care off. Mig and staff were excellent. Love that fact that Ming and staff greet you and listen to the instructions I have provided. This was my first time at cut above I highly recommend it to anyone that wants excellent service. Price was reasonable! Completely satisfied..

Amazing Experience!! We took our puppy who needed a haircut badly (other groomers said they had to shave him). Ming listened to our wishes and gave us exactly what we wanted. They were able to give him a GORGEOUS grooming and were able to get out knots and matting. If you are looking for a pleasant, professional, trustworthy place to groom your pet this is it!!

My dogs haircut was incredibly uneven. Some parts of his coat weren't even cut at all and one of his eyes was never cleaned. He also smells really bad. I'm disappointed with the end result.

Worst grooming experience I've ever had. They don't answer the phone so I walked in to make an appointment, and they scheduled me for the next day. When I arrived, the door was locked and nobody came to open it even though they all made eye contact with me and saw me standing there ringing the bell for at least 10 minutes. When they finally let me in, they said they had no record of my appointment and were fully booked. The man called the owner and was extremely rude to her, then grabbed my dog and said they'd figure it out. I was very nervous about leaving her, and I should've listened to my gut. When I came back to pick her up, not only was the price outrageously expensive, but she had a large line shaved down her back and I needed to take her to the vet. Do not take your dog here, the service is abhorrent and the grooming is dangerous!

Ming seems stressed out and hurried. It’s my impression that They are more focused on high volume then great results for your pet. I noticed a trend where they are getting more negative reviews recently. If you show them a pic of what you want, they will just do whatever is easiest and fastest for them since they want high volume because that equals $$$$

Excellent Staff. I have been coming here for over 2 years (Buddha and Harley) Everyone is always professional and friendly. Always super accommodating. A true UWS Gem. They do fantastic work and the owner and staff truly care about their human and dog clientele. I will be back in 2-3 months.

My poodle’s ears were trimmed down to the ear cartilage. Her ears look like those of a cat. The groomer told me to call call the owner to discuss this error. I left a detailed message with the owner. She never returned my call. Customer service = Zero. I will NEVER go back.

Very nice service and always was happy about the cut. Just to make sure send them the desired style both in writing and also share some photos.

They did a great job with my puppy! She looks beautiful! I explained how I wanted her to be groomed and they did exactly what I asked for.

Best haircut my dog has ever had! Perfect PWD retriever cut. A cut above is responsive, called me back on a day when closed, and the owner (?) expressed patience, kindness, and great listening. Affordable for the UWS. Totally recommend.

I specifically requested my dog a cavapoo be cut short but not shaved. She was returned to me shaved very closely and I was told she was matted. She is brushed daily and yes there was some matting on her underside but not enough to shave her so closely all over. The groomer elected not to trim her tail so she looks silly and more than two weeks later her hair has barely grown. My requests were ignored and I believe the technician did what was easy for him. She has been groomed in other salons before and I have never had this experience.

They did a nice cut on our dog

Incredibly helpful staff. Called on Thursday morning and they managed to fit me in at noon. Took great care of my pup.

Dropped by baby boy BLU off for the first time, best experience ever!!

Easily the best experience I’ve had with a barber in life. From the accessibility to his calendar to his responsiveness via text, the process to book an appointment was seamless. Not to mention, I traveled three hours to get to him; certainly wasn’t a mistake. The cut was beyond my expectations and the level of professionalism shocked me. Eric is clearly devoted to his business as much as he is to his craft. Great across the board.

A cut above really helped me out with my dog Logan, he was in a bad situation and ended up with me. A cut above took him in and I’d also like to especially shout out Diana who was so kind they also gave him an extra harness and leash to get rid of the dirty old one he showed up to me with. Thank you a cut above and Diana we can’t wait to come back.

Personalized service and the only place that is really outstanding for the feline population!

Our two pups have embarrassingly bad hair cuts with patches and inch longer than the rest of the fur. They have razor bumps and areas shaved so close that their skin is burned. This is worse than amateur. It is cruel and painful for them.

Long time client and consistently pleased. We've been well taken care of by Ming and her team.

Gio loves the treatment he gets at A Cut Above The groomers at w 83rd are very good and when he leaves from his groom everyone loves the cut and Gio. Thank you A Cut Above.

Our 2 toy poodles were groomed at Cut Above today. My husband said they had the best hair cut ever! I was satisfied and very happy because I did not hear any complaint about them being difficult. I had warned the staff that both tends to bite

Only place that knows how to take great care of my persian cat

I have been taking my Standard Poodles here for 10+ years and until now never had a problem. However yesterday when i picked up my dog I noticed a huge gouge on her back which clearly was the result of an electric shaver too close to the skin. (They used to scissor cut her but now seem to be too busy to take the time). When I complained both the groomer and the owner claimed that they had not done anything wrong. Not true. Plus the cost was $180 plus tax and tip (another $20 which I wish I could take back). When I noted that the price used to be $140 they claimed it had not been increased (also not true). I was very devoted to this business but they seem to have gotten too busy too greedy and too rushed. If the owner had apologized and refunded me the cost of the grooming I would have understood and let it go but they just stonewalled. I will never go there again and I recommend that others avoid the place as well. Very disappointed.

I Initially brought my Yorkie some years ago at least the one on 83rd Street and she was beautiful. I now own another dog and I have no name of of the person that cut her and she just doesn’t have a smooth precision cut. The arm hair doesn’t flow into the lower arm and same with thigh area. Raggedy cut that I could have paid $50 from a guy in my area. This was not worth $115 plus tax and is every cutter licensed, that’s the next questioned I have to be sure to ask. Seems as though they cut long shaggy dogs better, smaller dogs need a skilled hand.. 7/2/20 Wish I could remove the one star I initially gave because no one calls you or gets back in touch even though I’ve called and left my number with Management Ming L. I’m not just going to walk in and assume someone can correct my dogs hair cut. 7/17/20

Best Pet groomer in NYC! Kyle, the lead groomer is excellent, and knows his specialty breed cuts. Ming, the Owner, is a fantastic woman and dog lover. She runs a great business. Diana, the front desk mgr is also a great asset to the business, easy to communicate with and goes out of her way to be friendly and helpful. Jasper loves this place and the people and dogs here!

Amazing job on my cat, Teddy. He hated the old groomer that I used to take him to in soho- very happy we made the change. He was a totally different cat (lion) coming home- very sweet and relaxed compared to his old demeanor with the past groomer. Highly recommended.

I would take my Yorkie to the 83rd location a few years ago and it was fine. But when I took my Shih recently, the haircut was horrible. I told them to leave a little hair on top for a bow, they did, but left tons of hair. When we got home the hair tie was so knotted with my baby hair that I had to cut it. Once off, her hair was super long on top, when she has a puppy hair cut, 1 1/2 inch, super short body and legs, and all this long hair all in her eyes, they could of cut that lower. It was superrr expensive, $132. I also don’t like the fact, that we don’t formally meet the groomers to let them know any tips on our dogs or just get a feel of how our baby is going to react to this stranger. I’ve been other grooming places and have always been greeted by the groomer and leaned their name, My Dogs will briefly interact and I will feel at ease. But this place doesn’t offer that meet and greet. I Will not return.