Middletown Animal Clinic Bronx, New Jersey

My 13 pound dog was bitten by a 40 pound dog. He was left badly injured, so i immediately called Middletown Animal Clinic for help. Despite this being towards closing time, they had no problem taking me in. That same day, they where able to heal him and give him back to me with at home care instructions. (There was 0 wait time when i got there) I asked to have follow up visits, and they where kind enough to fit me in as needed without any additional charge. Since the event, I have been calling them with questions and they always answer my call and give me valued recommendations. My dog has been recovering very fast all due to their help. Im not sure where my dog would be if it wasn't for them. Special thanks to Regina, Ross and Dr. Earl for saving my dogs live.

I normally never really give a bad review but the customer service I received gave me no other option. I called them on Friday, Jan 7 regarding my mother-in-law’s dog. They said they were booked up for that day but call back the following morning and they would try their best to squeeze him in for an emergency appointment. So I called back on Jan 8 and they told me that there was nothing they can do. They shouldn’t get people’s hopes up if they don’t know for sure, that is extremely unprofessional. I was also told “things don’t always work out that way”. I’m still flabbergasted by the whole thing. Don’t bring your pet here, they are rude and uncaring to an animal who is in desperate need of medical attention.

Worst vet I’ve ever been to. The doctor is compassionate but the staff can never gets anything done. They were supposed to approve my dogs prescribed food and I was assured the first time it will get approved. Processed it again, only for it to be canceled AGAIN because no one can approve the food. Then I went to the groomers to get him groomed and the vet did not give me the correct paper work for him to get groomed. Had to reschedule yet ANOTHER APPOINTMENT. This vet only cost me time and money.

They don't do walking or emergency

I feel the more we share care we are so good to go

Great spot. They're very attentive. Not a long wait. And the bill was very reasonable.

Dr. Ross is a very attentive doctor as is the staff. Precautions are taken to limit the number of people in the waiting room and staff does advise pet owners that only 1 owner is allowed in the waiting room. COVID guidelines are in place. My issue is that as the pet owner you are NOT allowed into the exam room with your pet. Your pet is examined and the vet comes out to discuss results with you in the waiting area. Note: This information is, also, provided to you at the time that the appointment is scheduled and at appt. reminder calls. I tolerant this as my pet has an established pet, but this practice is extremely unusual. I am aware of other offices that allow owners into the exam room. Overall it is a good practice.

Doctor is very friendly and so are all the nurses.

Called Middletown Animal Clinc 3 times requesting to speak to Dr Ross- 10 AM, 12 PM, 1:30 PM. I called at 10 since they open at 10 and I was told the Dr. Would likely call me in between patients. My dog was in pain and all I wanted was DR. Ross to see him for 2 minutes. Since no one called me back, @ 1:30- I decided to take my dog to Animal Medical Center on 62nd Street off York Ave. They were FANTASTIC! Even though my dog was a walk in, they quickly attended my dog when I explained his medical condition. They quickly evaluated him and gave him medicine. I will no longer take my dog to Middletown Animal Clinic. At least, Middletown should have had someone relay a message that he was overly busy and would not be available until after 5. This way I would have taken my dog in the morning elsewhere. I will also share my GREAT experience with Animal Medical Center with all my friends that have animals.

I really could have seen myself sticking with this vet. I got the impression that they are knowledgeable and they took good care of my cat. However, when I asked for very rough estimates of cost from them they'd tell me a number only to have it turn out to be much more. The second time it happened, I knew it wasn't a mistake or accident. They gave me an estimate by phone well before the procedure, but when it came time to pay the bill was 2x what I was told. If they are able to give an estimate a day before, they could have given me one a week before. Because of their bait-and-switch pricing, I won't be going back.

Very nice people and the Vet was very thorough. Even Sophia behaved !

I bring my dog in to see Dr. Ross and couldn’t be happier. He is so patient and gentle with my little boy and is always so thorough and communicative about the visit. I am so happy that I found him and this clinic!

I would give this place no star if i could. I brought my Dog there for a lump on his groin area. In Vet said it was a hernia just keep an eye on it its not a big deal tht was in march .in may,my dog needed surgery since his intestines went into his hurnia when i brought him back to the vet he said bring him to ER we dont perform any kind of service for this handed me a few pamplets for ER this place almost killed my dog! Never would i recomend this place!

Unreliable if you need to make an appointment. No response on call backs.. I requested to speak with Vet doctor about an issue with my dog and I was told the Doctors are to busy to call back. I suggest to find a new animal clinic for anyone trying to bring their pet for a visit.

They are wonderful and very helpful towards my cat visit.

Great people here! This is definitely my fur son's new Vet!

There are not enough words to say about Dr. A, Regina and Nancy. We having been going to Dr. A for years. I first saw him 10 years ago when I had my bulldog Gemma and now for my King Charles Charley. Dr. A is the most compassionate vet I ever encountered. He cares for your pet like it was his own pet. Regina is one of the best vet techs ever. She truly cares for your animals and is always there when you need something. Nancy (we call Charley's angel) goes above and beyond for you. My boy had two surgeries with Dr. A and me being a frantic dog mom lol she always call me and keeps me updated so I never worry. She even called to check up on him days after surgery and offers any assistance needed. Our boy is in such good hands!

Waiting for a d appointment for my 2 dogs so nothing happend yeah . But the are great.

VERY GOOD. NICE PEOPLES, THEY SHOW ME THAT THEY CARE FOR MY BABY AND THAT'S WHAT MATTERS MOST TO ME.

Would love to know why I had to speak to three different people and waste 15 minutes of my time to be told there's no availability. Why would you put me on hold if that's what you're going to do, especially after explaining my pets weakness and vomitting. How are there more than three people at the front desk and nobody has an answer during the initial call? Learn how to do your job and answer accordingly

Everyone was totally unbelievable. Thank you all!

The worst! I can tell you that most of these reviews are BS and they pay people to write them. Everyone in the Bronx I talk to hates this place. And with good reason. My cat was very sick. Could not move. I asked them for an appointment and they said no. They had no room. Please keep in mind I have been going to them for 6 years before this. Now I understand people have appointments, and I understand it’s busy. I just feel they should move things around for an emergency. No compassion, no sense of responsibility to the pets or people. This 4.5 star on here is 100%BS. DO NOT GO HERE. THEY ARE PAID REVIEWS. This places is the worst. This happened 2 years ago and I’m still grossed out by them. Do yourself a favor and go to a place that genuinely cares.

Firstly, Upon arrival I discovered that pet owners are not allowed in the clinic whatsoever, which was NOT indicated to me upon making my appointment. I was forced to trust that my dog would be safe taken to whatever back room they have for visits while I waited outside. I understand that due to the pandemic and CDC guidelines, certain protocol needs to be taken , however I felt as though they are not considering pet owners (or nervous pets) with this rule and an alternative protocol can be implemented on their end. Secondly, upon arrival I discovered the vet visit was more money than was indicated to me on the phone which I specifically asked when making the appointment, and when I indicated that to the young lady she said “oh, I don’t know what to tell you.” Thirdly, the doctor apparently just calls You from the vet room and doesn’t even make it a point to talk to you face to face. I guess he is too good to go outside while pet owners have to wait outside. It was very inpersonal and I had to hear news about my dog DURING A SCHEDULED VET visit over the phone while I was outside the clinic. This makes no sense. I will not be returning here.

It was nice the vet is nice and the vet assistant are very friendly to

I have been dealing with Middletown Animal Clinic for well over 12 years. The women behind the front desk are all amazing. Nancy is very loving and affectionate to all 7 of my dogs and they would actually cry if she was not there. They looked for her when they entered the vet's office. Nancy handles the animals with love, affection and care. She is extremely professional along with the other staff members. Dr. Earle and Dr. A are the best vets in the Bronx and they could not do as great a job without the help of their staff.

I’ve been taking my dog here for about 3 years and they always treat her so well. The techs are all so friendly and the vets always answer my questions honestly. I’m happy a found a vet that I feel safe bringing my dog to.

This place is a scam. Don’t bring your puppy here they’re willing to lie for family members based on the purchase of a pet from their pet shop knowing the puppy is sick. Just shows they have no care in the world for animals just money, bring your puppy elsewhere. These people are scammers and liars

10/20 Thumbs up...had our 7 mth old Yorkie, Shakespeare neutered...staff were all... patient, kind.professional.. its a very busy practice-. everything different now with curbside consults, etc n it can be very distrcting..yet still they kept their focus on me n my pet..the Dr then calls u on the phone while ur waiting outside... .every question answered..not rushed ..no matter how busy they were. .. I suggest u have ur questions written down n ready for the drs call ..during ur visit Also..try to be patient when you call the office. Sometimes the wait time is long..but keep in mind ..it's never as long as it feels..n when its ur turn ..ur not rushed.. So I say ..GOOD EXPERIENCE...I wish u the same

Staff and Vets are nice and caring.

I just want to say that the genuine care and concern for animals is evident in the way that the staff treats their patients with care and kindness. Nancy, you are amazing! You have a heart made of gold! I wish that there were more angels on Earth as kind as you! Your heart is always in the right place❤️! Your kindness towards my family, my animals, and I will never be forgotten!