Elm Point Animal Hospital Saint Charles, Missouri

Elm Point is a great vet! They take such good care of my dog..whether it be grooming/ daycare/ boarding/ or regular vet visits.

Firstly…reading the negative comments…coming from people wanting 1) special privileges 2) people late for their appointment but wanting to be seen anyway 3) people not understanding this is not an emergency vet clinic. If you have a pet emergency, GO TO THE VET EMERGENCY CLINICS. Duh. WE LOVE ELM POINT!! Michael , one of the techs that works overnights is amazing. Super nice, thoughtful, etc no matter what time of night it is. We started with Dr. Randazo who was phenomenal, she is no longer there, so we are now seeing dr Lang….who is so good with all of my rescue dogs. Would highly recommend!

Took great care of my fur baby. They made sure she was happy and calm as soon as we walked in till we left! Highly recommend

Dr little and lang are wonderful. Have been taking our dog there for 14 years.

Dr. Little has been our vet for over 15 years. He and his staff are so compassionate, knowledgeable, and treat your pet like their pet. We recently had to say goodbye to our big boy, a chocolate lab, Malachi. Dr. Little and his team were so kind, explained everything, and Dr. Little didn’t leave our side throughout the ordeal. Then, completely to my surprise, they sent me a card with multiple paw prints and a nose print of my baby. I was not expecting it, and it brought me so much comfort. Something so small meant the world to me. Thank you! Dr. Little will always be our vet, as long as he’s in practice - which we hope is forever. Lol.

We took our dog there for the first time and were extremely satisfied with the service. Dr Little did a very through exame and we got a report from the labs that included everything about Peaches. We'll definitely continue to use them for all of our pet care including boarding and grooming.

reception area open and space to move pets around other ones without contact. Clean room. Most valuable is they are able to run some labs on spot so I could know what is going on before leaving.

We had an appointment at 5pm for both of our dogs. We got there at 4:58pm checked in with the front desk and they said 10 mins. One of our dogs has bad anxiety so we stood outside with him and came in with 2 mins to spare (once inside anxiety dog is whining and shaking the entire time). Then we waited and waited and no one that worked there even looked at or said anything to us. About 545pm I finally said our appointment was at 5pm can you see what is going on. She called back and to my surprise a vet tech came out and got us immediately. This was only to put us in a room. We did not see any sign of a vet until 620pm. One hour and 20 mins after our appointment. While waiting in the front lobby we saw this vet walking around joking so not sure why we were waiting for so long. Anxiety dog was only there for bordetelle so when we checked out it was surprising to see a charge for 2 office visits. I mentioned something to the girl in front she went back and talked to the vet and she said since we have not seen him since 2019 the vet had to reacquaint with the pet. He literally pulled his legs and looked at his teeth and eyes. Never once did he bring up or discuss the anxiety issue we brought up the the vet tech, but still charged us $55 for an office visit. Ridiculous. Ever since the expansion of this office it seems service has severely declined. I requested copies of both our pet records which is sad since we have been coming to Elm point for over 15 years. Maybe it was just the vet and the girls working up front that night, but it was a terrible experience nonetheless.

We will miss our Wheaties groomer, Melissa. Great groomer and highly recommend.

Was able to give me my second opinion and way out our options for our 7 year old dog. The office visit and meds price where also very reasonable.

Took my two Frenchies in to see Dr. O'Brian. She is wonderful, takes the time to answer any questions you have and is truly amazing with the dogs. Highly recommend Elm Point for your pet needs.

Elm point animal hospital is the best! The staff and doctors are great! My dogs go here and are always in great care! I had a rabbit that recently got sick and I took her to doctor Lang. he was caring and wanted the best for Bella after he did her exam I made the decision to put her down due to her illness, the vet techs and doctor were so caring during that difficult time. Will forever bring my fur babies to this hospital! Definitely recommend

They were friendly and were decent people but the groomer leaves much to be desired, the rooms are cold steel and cement, and they have outdated posters on the walls (either that or they haven't trained their front desk staff adequately). The groomers are determined to do every dog the same, no matter what; they're WAY to rigid. On multiple occasions I gave specific instructions (unscented soaps, don't touch his claws, etc) and they never listened. I would ask for just a trim and bath and they'd do everything they usually do and charge me full price. They only have certain "packages" that they do, you cannot customize for what your pet needs or what you can afford. As soon as you get into the back everything's cement, steel, and old. The atmosphere seems cold, clinical, and unwelcoming. (This is my impression, your experience may be different). In the treatment room they had a poster up saying that they do payment plans. I didn't think too much of it when I first saw it, but I definitely remembered when they told me by bill was several hundred dollars more than I'd budgeted for. I asked the woman at the front desk about the payment plan and she told me they don't do payment plans, my only options were to not purchase the heartworm/flee/tick meds or to pay on full. That's it. I had to do some scrambling to find the money. A payment plan would have been very helpful. They need to either take down the posters advertising payment plans or train their staff better. I'm not impressed. Anyone know of a friendlier and more accommodating vets office in St Charles County?

Our experience here was memorable. They are a very caring staff that is also personable. They assisted us in saying goodbye to our dog, and followed up with sending us a sympathy card. If and when we get another pup, we will make this our new place for care. Should be 10 stars.. Dave Prost

Had a 700 am appointment for a dog groom Drove from Jerseyville Illinois to St Charles and was 25 minutes late because of an accident in West Alton that had traffic stopped on the Alton Bridge Said they couldn't take our dog for Grooming because we were late

They are always great with my pups, especially the one with high anxiety.

A year ago this month, Elm Point neglected my cat in "medical boarding" failing to properly care for him and failing to perform the requested exam for his boarding. He was overdue on shots and therefore was required to be updated for boarding. I requested he also get his glucose tested as he was diabetic and that was the reason for medical boarding while I was away. Failing to perform these, they continued to give him insulin at a dose higher than he needed. A technician gave him his nightly dose and walked away without monitoring him. He went into a coma and seized. I was not called till the NEXT DAY of the incident. I had signed a DNR so it would have be wise to have been called to ask if I would want extraneous procedures performed to keep him alive. I came back to find my cat severely brain damaged and was still required to PAY FOR BOARDING AND EUTHANASIA. I was told it would be looked into and nothing came of it. I had loved this office for a long time and have been deeply saddened and hurt by this incident to this day.

Dr. Little is absolutely amazing. I would highley recommend taking your pet here.

Everyone was wonderful except for one, The front desk person needs to learn better customer service skills when greeting those who enter the building. After that, all the other staff we were in contact with were helpful, explained everything in detail.

Doctor was great, subsequent customer service has been poor. I've been trying to get a physical copy of my pet's food prescription but keep getting a run around for it. This, after being told I wouldn't need one for Chewy orders because "they just contact us." You end up having to leave a message on a machine for your prescription and then are told you will not be notified when it's ready, just assume it is after 24 hours. This conflicts with what a rep told me, that it would take 48hrs. I guess I'll call back in a few days to see if its ready and hope I don't waste more time.

Their staff are all very caring! We have taken our dogs to Dr Lange for many years and he has always been very conscientious and professional in taking care of them.

Had to put my Bassett Hound Baby Gracie down due to cancer. They very caring and understanding. I recommend this place to all pet parents.

Take our dogs here for boarding and have always had a great experience.

We have been loyal customers of Elm Point for 7 years since our lab was a puppy. We have always loved Dr. Little, and have also had great experiences with grooming and boarding. Unfortunately they have let themselves grow into a huge business and have lost sight of what is most important — caring for animals. I just called because I’m concerned our dog has an ear infection, and the earliest appointment is 10 days from now. This is unacceptable to me as we have been established patients for years, and I’m expected to let my dog wait (potentially in pain) until she can be seen in 10 days. I was also offered a drop off option for a $65 additional fee later this week (still several days away) and the doctor “would try to fit her in”. Charging additional fees to have a sick dog seen sooner is greedy and a business practice I just cannot tolerate. Unfortunately we will be finding a new veterinarian for our dog.

Quick checkup and vaccines for Foxy! Great staff!

Not my typical vet but they helped me over the phone when mine was closed. They really cared.

Visited for a tour as we are wanting to board our cat while we are in vacation. I was greatly impressed with the friendliness and cleanliness of the facility. Roy is amazing.

Best experience you will ever find.

Elm Point has been our family's vet since they were in the Sam's Club parking lot (over 15 years). They used to be the best and I would recommend to anyone. In the past, they were even able to see a dog I was pet sitting (not a patient of theirs) right away in an emergency situation. However, last week I called to have my cat seen because she hadn't eaten in 5 days + vomiting. I was offered an appt a week away, and when I commented to the scheduler that my cat would either be fine or dead by then, she responded "ok we've got you scheduled". I understand they are too busy to see everyone on demand, but the schedulers should be aware when a situation is more urgent than a regular office visit and recommend realistic alternatives if they have no emergency accommodations. I called Gentle Doctor Animal Hospital and they offered me an urgent care appointment within the hour. While the vets at Elm Point are still great, unfortunately their support staff is lacking. If you just need a once-a-year vet for shots, it's a fine place to go, but don't expect their help when something unexpected arises. In this situation, I relied on Google to determine how serious my cat's situation was, and another vet's office to take care of her.

They are always great with my fur babies!