169 reviews
All reviews (169)
Yelp (6)
Google (163)
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Michelle Burns
3 years ago
We had Pet DeFence install an electric fence in our front and back yards to help protect our dogs from neighboring dogs along the fence line, and just for overall protection in the event one or more of our fur babies might get into the front yard either though door or gate accidentally left open. Including the front yard, also allows for our dogs to have more room because in order to protect them in the back, they did lose some of their running (and favorite potty spots) due to keeping them off the fence line. John came and did the installation. He was friendly, professional, and provided detailed information and guidance. He also did the installation professionally, did not take too much time, and left the yard in great condition. Mike came out and did the initial training for the dogs (and us). He also was professional, friendly, and super informational and helpful. They are also available for questions or advice after the install and initial training. Within just over a week our dogs have all learned so much, and are now stopping where they know that need to even with the biggest distraction is just on the other side of the fence.
Debbie Nager
3 years ago
Roger has been taking care of my family since we have had dogs in Leawood Ks.(20 ) Roger and his staff are reliable, trustworthy, and professional. I unfortunately don’t have time usually to make reviews.I took the time today, my dogs are like our children, Roger has trained them on the fence, as well as responding to emergencies, (fence broke) My fault tree removal and forgot to mark. Roger made time is his very busy schedule. I hope that you have the opportunity to meet him, you will not be disappointed!!
Matt Raven
3 years ago
Great customer service by Roger!!! I called and left a message after hours and within 15 minutes, Roger called me back. He took the time to walk me through the issue over the phone and was able to troubleshoot and resolve in five minutes. I was really impressed how quickly he returned my phone call. I was even more impressed that he knows the system inside and out and could resolve my issue over the phone. His call and detail ended up saving me money!! Well done and I would recommend to anyone!! Thanks so much!! Matt R.
STACY C
3 years ago
We installed a Pet DeFENCE invisible underground dog fence 4 years ago and had great success training our German Short hair pointer to it. It required a maintenance call due to a break in the line caused by a neighbor accidentally digging part of it up. I’ve recommended this to neighbors of ours and they’re happy as well. The repair call was handled quickly and efficiently. We are up and running and ready to train our 2nd GSP! Thank you Pet DeFENCE!
Wendy Summerlin
3 years ago
Very Professional staff. Quick response to needed repair. Very useful tips, given personally by phone when training help was needed. Highly recommend!
Laura Alexcites
3 years ago
I had a basketball goal installed and they dug out the invisible fence wire. I notified Pet DeFence and they were out immediately to fix the problem! Extremely trustworthy, professional, and all around great workers! Highly recommend their services!!
Brian Rooney
3 years ago
Pet DeFence did a great job training/teaching us how to train our dog. The staff is very friendly and I would recommend them to dog owners.
Clay Cook
3 years ago
Very helpful staff installing and especially training. It's worked for two of our dogs for 19 years.
Catherine Peace
3 years ago
This company placed an invisible fence for us several years ago. It has performed flawlessly. A repair was needed after I damaged the wiring with a shovel :(. Roger was able to repair the damage very quickly and easily to get it working again! I highly recommend Pet DeFence! We also have a smaller unit in the kitchen that keeps the dog out and off the counters. Cat Peace, DVM
dkxkee
3 years ago
Had a break in our invisible dog fence after a couple days of heavy rain. Called Roger, he was here two hours later, found the problem spot and fixed it in no time. Great service, will definitely use again.
Brett Talcott
3 years ago
Roger and John were wonderful to work with. The training was very detailed and easy to follow.
Jayne Torline
3 years ago
Angus is no longer going on his walk-abouts. He isn’t leaving his mark in the neighbors yard and we don’t have to worry about him wandering on to a busy road. Pet DeFence was prompt, thorough and pleasant to work with. They gave us great peace of mind.
Jeff Meloy
3 years ago
Roger and team installed a new,dog fence today. They arrived several days earlier than anticipated, completed the job quickly and trained me as needed. Great experience.
John Hudson
3 years ago
We apparently had a break in our underground electric fence which caused our system to fail. Our underground fence is about 7 years old and it may have been caused by our lawn care service. Our Pet DeFence technician was extremely courteous and prompt in providing the needed service. We're VERY HAPPY with Pet DeFence and we're VERY impressed and VERY pleased with our first time service call. It was rainy and cold yet the technician took care of the problem. Thank you to Pet DeFence and to the technician!!
Kathryn Morrison
3 years ago
All was done by phone as I could not afford to pay for someone to drive over 100 miles to correct my problem. I received step-by-step instructions on how to repair the fence. And I succeeded. Thank you.
Aaron Kelley
3 years ago
Roger helped me track down a wireless collar from a company that was no longer around. Very helpful!,,
Kathy Foran-Burba
3 years ago
I highly recommend for any petsafe fence issues. We are in California and they were extremely helpful over the phone with fence problems. Very knowledgeable and professional.
Aaron Donner
4 years ago
Roger and Amado were excellent! Very professional, on time, responsive and went above and beyond to make this a successful experience for us and our new dog. The system and training are excellent and our dog learned the boundaries in no time. I wish we would have used Pet DeFence in the past for our other dogs. We will highly recommend! Thank you for making this a great experience!
Tim Brown
4 years ago
I've been a Pet DeFence customer for 13 years, and I've always had good experiences with Roger. I contacted him today via the website to request a repair to my fence which was broken by a contractor. Roger responded within an hour, and he had my fence repaired before the end of the day. Fast, courteous, professional. Thank you Roger!
Ron Sieve
4 years ago
The Pet DeFence team went above and beyond all requirements today. They responded to my "Emergency" request for immediate assistance because my fence had been cut by a cable crew. They arrived quickly and were courteous, professional and efficient. They had the problem fixed in no time at all and at below my expected cost. Thanks for a great job guys!
Regina Schultz
4 years ago
We hired Pet DeFence to put in a buried dog fence for us a few weeks ago. From the initial consultation to the installation to the training, it has all been a great experience!! They have been very easy to work with and have been available for additional training questions. We would highly recommend this company!!
Mission Ridge Minis
4 years ago
Speedy service in crisis situation to repair fence!
Diana Compton
4 years ago
I have been using the Pet DeFence system for a few years and have worked with Roger McCoy during that time. The times that I have contacted him with questions or to troubleshoot issues, he has been extremely responsive and goes out of his way to be helpful. He works hard to make things right and is a great interface between the developer and customer!
Laurie Mosier
4 years ago
Roger responded to our collar issue immediately and was very helpful!
Kelly Klusman
4 years ago
Pet DeFence is great! I got a call back after hours. Their expertise were able to diagnose and walk me through getting my dog fence fixed. Great service!
keith Darnall
4 years ago
We loved that Pet DeFence installed the fence and then had very specific directions and training for our dog. They were professional and friendly.
Jim C
4 years ago
Working with Mike and Roger was a breath of fresh air. Pet Defence gets all of our future business! If you need an invisible fence, or need one repaired, call this company.
Grant Bates
4 years ago
They installed a 2000ft fence for our German shepherds this spring! It’s been great. Mike was great to work with, he answered all my questions and helped out tremendously with my a little more nervous pup. Both are doing great and stay in the fence 98% of the time! Cats are usually to blame! Great great company!
Becky Thompson
4 years ago
Roger is amazing! Had a horrific experience with Four Paws Fence and Roger took the time to answer me within hours of my email. So relieved my fence will be put back correctly and my dogs will be safe again!!
Adam K
4 years ago
We had Pet Defence install a system little over a year ago! Roger and his colleague were awesome!! The product works great, and if any issues they respond very timely to help resolve it!! Thank you again Roger!!
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Business Hours
Monday
8 AM - 5 PM
Tuesday
8 AM - 5 PM
Wednesday
8 AM - 5 PM
Thursday
8 AM - 5 PM
Friday
8 AM - 5 PM
Saturday
Closed
Sunday
Closed
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