Pets and Company Chesterfield, Missouri

60° on a fall day and it's raining and I hear a dog whaling outside. I happen to notice multiple dogs standing outside in the rain for 15+ minutes. It is too cold and raining too much for these dogs to just be outside.

Our dogs stayed at pets and co for the 3rd time and last visit will be our last which is a shame if customer service had been good. We booked appointment over phone for a drop off the next day on a Friday. We were not given any instructions accept that an email would be sent which is fine as we have stayed there before and knew the routine. We show up around noon on Friday before our flight and a note is on door Saying closed for lunch. 2 workers were in gated area and after lots of effort getting them to not ignore us they finally let us in. Then we get a call 30 min later saying a penalty for both dog’s of $30 or some amount like that for making them open the door. I asked why did they not tell us over the phone when we called the previous day as that an odd time to close and the woman who I spoke with had a nasty sarcastic tone saying yes that could have been done but it’s all over Facebook and webpage and email sent. I checked email and nowhere was it noted in email and I shouldn’t have to rely on Facebook for an extremely important non typical close time when an over the phone call was just made. Customer lost for life. Felt like I we were treated and scolded like a bad dog. I recommend going to rover.com which we will be doing and have done in past but this place was so convenient in location

They are very organized and efficient and flexible too!! They got my dog groomed same day upon my request and put a rush so that I can pick him up at a time convenient. How awesome is that!!!

Extremely unimpressed with Pets and Company. I’ve called, texted and left my email and have received no reply. My dog and I were BADLY MISTREATED on March 13, 2020. I’ve tried to get in contact with anyone in management or leadership since then and none have reached out to me. Unacceptable. HORRIBLE CUSTOMER SERVICE.

I Love!! Love!! Love this company!!! Every visits have made me just so full of joy!! My fur babies love this place i honestly think that they never want to leave...lol!! Staff, the grooming, and daycare services are seriously a A+!! They deserve so much more as they truly care for your pets!!!

I have been working for Pets & Company for 3 years and have always admired how understanding our staff is with animals of all temperaments. My own dog is fearful of others (especially men), but he LOVES coming to work with me and some of his favorite humans happen to be men at Pets & Company. Taking pride in our work is what we do here and I wouldn't have it any other way.

After a few months with this company, I quit under duress and reported several issues/violations to a number of state and federal agencies. The Dept of agriculture has already been to the business to force the owner from boarding dogs overnight in wire and plastic crates without telling the customers, who have been charged full price for the advertised kennels. They have nobody in the facility from 10pm to 6am, meaning boarded dogs go more than 8 hours between potty breaks, every night. Emergency at 11pm? Someone will find out several hours later. The owner is rarely at the business, but refuses to give day to day authority to managers. So all decisions are made by an impulsive, inexperienced, leader who never has all the information she's acting on. She fires people at a terrifying rate, often via text message. The turn over is higher than you could imagine is sustainable. Even the longest tenured employees have a total lack of job security because the owner is so cold, senseless, incompetent, and unpredictable. This is not a happy work environment. It is a terrorized and sad work place. This is not a good place to work. This is not a good place to take your pets. If you're considering their services and this hasn't warned you off, simply compare their prices to the competition. There's no justifying the pricing.

I love working for pets and company! I have worked here for 3+ years and 100% trust each and every single one of the employees here with honorable respect.

Wonderful staff, great place to have your pet spend a day playing, training or getting groomed. Highly recommend!!

I love bringing my dog here and she loves to go! She always comes home exhausted, and unlike at the vet, walks in the front door happily and freely. The people here are so nice and I'm confident leaving my furbaby with them.

My dog loves this place!!

Buddy loves going to daycare!

Pets and Company Is my dogs home away from home! I've been coming here since March of 2006. They welcomed me and my dog with open arms from the time I walked in the door! It is a family run a business and they treat their staff as family. They have gone above and beyond to care for my dogs! I lost my dog for two days it was horrendous experience. The owners were going to have there staff look except we found him by the grace of God. They took my dog that day we found him, bathe him and treated him and gave him more love than I could ever imagine. I can't say enough about the staff! The grooming is always top notch! The daycare is a safe, fun environment for all dogs to run around and play! They truly care about your dogs. It's not a chain and it's not corporate, it's a local mother and daughter team that treat you like your part of the family! They have done so much for me and all my dogs, I can't imagine going anywhere else ever! Thank you Pets and Company

Great staff! I always know our Lilly will be taken care of and loved.

I've brought 4 different dogs I've owned to Pets & Company since they opened several years ago. I always found the staff to be friendly, accommodating and treating the comfort and safety of my dogs as their highest priority. When I left dogs at other kennels in the past, they were showing signs of severe stress, and one time, had a severe injury, upon pickup. My dogs have always left happy and in good shape when I pick them up from Pets & Co. I love the opportunity to schedule play time in the supervised and fenced yard with the other dogs. They are separated by size. I also love the ability to schedule individual attention time with a staff member. The nice single dogs spaces with a comfy dog bed also are a big step up from the chain link enclosures in other kennels. I also liked that I could reserve a bigger space and have all 3 of my dogs stay together.. Having their buddies there gave them a higher degree of comfort. All in all, I give Pets & Co. a big thumbs up and my highest recommendation!

Always takes great care of my two dogs!

The staff is knowledgeable about training, grooming and dog care. They are love what they do and are absolutely wonderful!

I cannot say enough good things about Pets and Company! They are absolutely amazing, and took great care of our Tony! The staff goes above and beyond their clients! We will definitely use Pets and Company for all of our boarding needs!

Great staff and always treat our dogs well.

Always nice friendly service - my pup is always so happy to be there

Very friendly staff! They made it easy for a first time overnight visit for my dog. Thank you!

Grooming was a great experience!!

I called to inquire about tricks classes and herding which were listed as services on their website. Was told to come in for an evaluation of my dog. Came at scheduled time only to be told that the trainers were out on a trip and would be back shortly. They came half an hour later and then did nothing with my dog but discuss the same info I gave on the phone conversation. This info was written on a paper that they held in their hands. They also gave me the business card of the farm that does the herding in order to contact them myself. Not sure why they felt the need to completely waste my time and freak my dog out because she thought she was at the vet and schedule me for a time that the trainers were not even available for. I asked for the name of the supervisor which they said was Meredith. Emailed her asking for a return phone call and received none. Spoke with the group class trainer, Justin, by phone and asked for references with phone numbers as after this experience, I was not going to sign up for 6 classes at $259 unless knew they were $259 quality. Have not gotten any references.

We love pets and company! My two dogs have been to daycare many times and stay there every time we go out of town. It’s their home away from home! They always know my dogs when we come and make sure they are always comfortable during their stay! I love how they post pictures from daycare and send me pictures while I’m away. Pets and company is definitely the only place I trust with my dogs!

Pets and Company is Jakken's favorite place to go! He gets so excited when we pull up in the parking lot. The staff there is very friendly and you can tell they really love dogs. Jakken is taking the day training so he gets dropped off before work and picked up after, they are open early and you can pick up late. Wonderful place for your fur baby to spend time and play while you are working!

Clean and well run. My dog comes out looking great and happy. Grooming is a little pricey but I think it's worth the price.

Max said he had a great time and made a lot of new friends!

Olive loves going here to play. Staff is friendly. Establishment is clean.

I love this place! They are always friendly and my dogs love going!

My dogs Howie and Millie have been coming to Pets & Company for 5 years for Doggie Day Care and Grooming. It has always been a great experience.