The Woof Room Roseville, Minnesota

Videos of clear abuse by employees to dogs. Please take your dogs away from this business as they clearly hire teenagers with improper training or background checks.

Everytime Oliver came home from there, he was either sick, or hurt.

We absolutely love this place and recommend it!!! The staff genuinely care for the dogs and I appreciate that they provide structure. My doggie comes home exhausted from playing all day. We've also done boarding and I trust the staff. They are always friendly and very knowledgeable. We plan on being customers for a long time. New edit: Unfortunately, one sick minded person recently worked there and behaved in a disgusting and unbelievable way. Some people on social media want to blame the company but I don't agree. The company was quick to fire that person and I hope they press charges. I saw first hand that the employees were just as distraught and outraged as could be.

I took my dog to The Woof Room Roseville about 10 times summer 2021. In my experience, front desk staff service was inconsistent. Some employees seemed to really care about the dogs while others practically ignored you when you walked in the door. I noticed right away they put more dogs in a room than should be together, the staff to dog ratio often times would be 1:20-25. Their staff would often be on their phone in lieu of watching the dogs. There were a few times I had to call to ask them to move a dog to a new room or to take my small dog (less than 20lb) out of the larger dog room where multiple large dogs (45+ lb) we’re chasing & pinning her with no break. It seemed the dogs often times weren’t grouped by play styles, as sometimes larger dogs with rough play styles would be allowed in the small dog room & would be sprayed with the water bottle often instead of being moved to a new room. Overall I’m not super impressed with my experience here & opted to stop taking my dog after my first 10 class pass was completely used. After seeing the webcam footage of employee misconduct, I highly doubt I will be revisiting or recommending this facility.

Absolutely disgusting behavior, I don’t care if you terminated an employee.. it always starts at the top! You’ve taken no ownership in this matter and reviewing your Facebook page you remove every comment and removed the ability to review! Take ownership!!!!!!!!!!

Nice copy and paste response for a horrible inexcusable “event” at your facility. This place needs to be shut down so this never happens to another pet. I hope everyone sees the videos and never leave their pet in your care. To all reading this and haven’t seen the videos of the abuse that occurred here just search on Facebook. Please don’t leave your pet here

Yall definitely have some sick and twisted employees. Shut this place down!!!!!!!!

You can't claim care is your top priority and hire abusive employees. The only action taken/apology issued was once you were already in trouble. No thanks!

The abuse I witnessed on the live web cams made my stomach sick. I would never send my animals to a business who condones employees treating their clients like this.

Always great. Donovan is 14, and has been coming here for a long time. He receives the best care and extra love we could possibly hope for

My dog knew this is a school and gets excited whenever heard me saying school word. I can't say it if not take her otherwise she'll drive me crazy all day. The staffs are so lovely and treat my dog like theirs.

Been coming here last 7 years sense my puppy could come but just has gone down hill last couple years keep loosing my boarding appointments. But the last one broke me of this place lost the appointment again fight for it sense im leaving on a trip final get in but ow by the way we have an out break of kennel cough really thats why you lost my boarding but whatever rock hard place went over all her pill schedule just am and pm, morning and night you can not mess this up and they did and gave her nothing at all and when I asked why not they just gave me the um I don't know and when I asked why weren't here pills given to here um I don't know but ill find out and call you its been two months and nothing they just don't care anymore just give us money but we don't care about your dog anymore

Took Care of my problem right away

Thr only place I take my boys! We love TWR

I bring my dog there for is dogcarion a few times a year. I have never had any issues. Everyone is nice and show much respect for my dog as well and make sure he is well taken care of. Not only that but my dog has been groomed there and my dog is not the easiest when it comes to baths and nail trims but they handle it really well and make sure he feels comfortable and get the job done! Definitely will continue to bring my dog there!

A really caring and professional team. Excellent for those who need to travel and also for your dog's leisure that can socialize with others and have fun times. I am very grateful to this institution and its team.

Great. Our dog was well taken care of.

My dog loves the Woof Room! Great staff, friendly, Mollie loves it!

1st day at the Woof Room was a success! This girl is worn out. The staff is so friendly here and it’s so cool you can check in on the cameras to watch your pup play. We’re going back!

Great place for your dogs!

Our dog has been going to The Woof Room for almost 10 years, and has grown up with their staff. My husband and I, as well as our dog, are always greeted warmly, and many of the employees have been there so long they've become like family. As our dog gets older, his needs change, and the daycare workers are great about making adjustments and recommendations for him. I can't imagine leaving him anywhere else for daycare or overnight care, and I would highly recommend them.

By boys had a fun long weekend here. I loved being able to watch them on the cameras and see the employees loving and taking great care of them. I will be back next time I need daycare or boarding services!

Great management and staff. This is the only place I will take my two giant Berners. The experience is very easy and straight forward. The staff was all very helpful! and most all the pups were happy and clean upon pickup Highflying recommend!!!

Tried out this place for grooming for the first time and I will not be back. The person who greeted us acted like they had been there before which of course they hadn’t. She assumed my two dogs were there for boarding but I confirmed they were there for a spa day package. She took them in the back and didn’t return. I asked the person at the desk if I needed to fill out paperwork or anything she just shrugged and said I don’t know. Another customer told me that if you’re just dropping them off you fill out paperwork when you pick them up. So I left. Three hours later I hadn’t heard anything. I called several times and nobody would pick up. Four hours later I went in. They did a nail trim but no bath ear cleaning or teeth brushing because they were “too busy”. They also told me they were in isolation because they had worms. WORMS!?! She said it was on their file. They didn’t even have a file yet and they definitely don’t have worms. They offered me another appointment but no thank you. What a waste of time.

The Team at the Woof Room is just the best! Miss Nala had such a great time!

I brought my two boys here while my husband and I went on a 5 days vacation. When we went to pick up our two boys, our dogs toy were soaked with pee. The two of them reek with the smell of pee. After bringing them home, one of my dog got kennel cough. I feel like they were unprofessional in not having a clean environment. My dog is a healthy boy and he came home with kennel cough, which is not okay. Now, he has been coughing since day 1 coming back home. I will not be bringing my two boys back.

My dogs love this place so much! The staff are always friendly and reliable.

I bring both my dogs here and they love it! We’ve been attending the woof room for 2+ years now and haven’t had any problems. It’s a great place to send your fur babies to get all their energy out and have them socialize(: —highly recommend this doggy daycare for anyone and everyone

It's a wonderful place to bring your dogs and the staff is polite!

Abusive dog handlers and absolutely no consequences or resolution. Heavily suggest avoiding if you don't want staff getting violent with your dog. This is not my personal experience but an acquaintance. I would NEVER bring my dogs here. You can simply find videos online to validate my statements, so no need to debate their accuracy. The fact that the management's response is just to deny deny deny is almost more concerning than the incidents reported to them. Horrific.