Petco Troy, Michigan

I love Petco for their wet cat food. They have a store brand, Wholehearted, that my cats love. It's grain free, no by-products, and is less than 70 cents a can. This is every bit as quality as the high priced cat food. I'm really glad I found it.

Friendly customer service. Great groomers they go above and beyond

Always helpful when helped is needed.

I was in a few weeks ago and a younger female employee let loose a bird that someone was purchasing. She did not take it seriously and was laughing about it. She was not trying to grab the bird appropriately and was obviously scared to even touch it. Her treatment of that bird was inhumane and she clearly had NO idea what she was doing. The guy who works there and has longer hair, probably in his 30s was visibly annoyed with his coworkers ignorance and overall disregard for the birds well being. You have leopard geckos with stuck shed on them, the humidity of your ball python is too low and you have hamsters showing obvious signs of stress. I'm thoroughly convinced that maybe one of your employees out of the bunch actually knows what they're doing and actually likes animals. Train your employees on proper handling and care of EVERY SPECIES you carry. Don't disregard their negligence when its shown. I only shop there when I'm in a pinch but after seeing the way that bird was treated I wont be shopping there at all anymore. Disgusting.

It's petco, they had stock and staff was friendly.

Fish were healthy and employees were helpful and nice.

My Pet's birthday and we received a free treat at the treat bar and had a great time!

Very helpful and knowledgeable staff

I love the petco clumping cat litter

You had what I needed in stock. Very helpful since everywhere you go there's shortages of pet food.

I don't even shop here. I just take my puppy in and feel special.

I have been trying to take my dogs to this vaccination clinic for months it seems at this point. My regular vet is booked out because of covid, so I thought we could get in for shots at petco. This has been a nightmare, and I would have scheduled their shots somewhere else had I known every appointment I’ve made would be cancelled.

Love going to see the animals.

When I went to buy the filtration system. I had to wait 20 minutes for assistance. I went back later on that day for some additional accessories and waited for 45 minutes with no assistance at all. I walked out and went to a competing establishment. I live close and would love frequent the establishment but the customer service is non-existent. I am very disappointed with my experiences here.

They do a good job with pet grooming.

Nice staff, no saltwater creatures but a lot of fresh water creatures, fish, crabs, shrimps, etc.

My dog REALLY enjoyed peeing on isle 3

Always enjoy going there . Their selection is well stocked and all of the employees are always very helpful.

Rude staff. No customer service skills. Just ignore you while shopping.

Everyone is SO NICE ❤

Looking for portable soft puppy carrier to bring My toy schaunzer home from breeder but it was not available.

Clean environment, friendly staff, well stocked inventory

Large store that's nicely stocked. This was my first visit to this Petco. Employees there were quite nice.

The staff is amazing. So helpful and friendly. I had a snake I had just bought from a breeder in the area get stuck in one of the air holes in his travel cup, so I rushed to the nearest pet store for help. An employee immediately helped me cut the container to free him. He was such an awesome person. Can’t thank him enough for his help. I also bought a little critter keeper to get him the rest of the way home and it worked perfectly for that. Troy Petco is awesome ❤️

This review is for the Grooming shop! Shawnee takes amazing care of our pup, Molly. Molly was overdue because of some health issues and Shawnee didn’t even blink at the state she was in! She made her look and feel amazing!

Great staff in the grooming area. Don't hesitate to use them for your furchild.

Not as put-together as other Petcos I've been to. Fish area wasn't looking very good, store was kind of messy and there weren't many employees in the checkout area or available to help. But it's covid and I'm sure they are doing their best.

My Experience was a good1, as i expected, Helpful & Pleasent Team of workers, & the Store is full of GOODIES

Really good customer service, and good prices and promotions.

I have to say that while we love Petco as a one stop shop for our cattle dog that Carol at the front desk of the area where they do grooming at this location is very rude. She talked down to us and overall provided very poor customer service and was extremely rude. Our dog is a COVID dog and not as socialized as a result. He also tends to be reactive and we have him in training. Regardless of that it’s inappropriate for someone providing a service to shame, degrade, or talk down to a customer who is clearly doing everything they can to make sure their pet and everyone involved have the best experience possible. I would not recommend anyone get their pet groomed here unless they want to be shamed and condescended by front desk staff.