GroomTown Pet Boutique & Spa North Andover, Massachusetts

Great place for cat grooming1040s

Been coming here for a few years, never a complaint, great place, Stephanie rocks ( they all do though I'm sure, but Step has been our dogs main doggie groomer)

They do a great job with my pup.. looks great when I pick him up!

1st visit...Emily did a phenomenal job on my pappion....I loved his cut and will be back with my other 2 dogs❤????????????

I won't take our cats anywhere else. Great people.

Horrible! An employee got COVID and they rescheduled my appointment for 3 more weeks out. Because it had been so long, my dog's tail was a bit matted and instead of going slowly to eliminate the mats, they shaved his entire tail. When I asked about it, the owner was horribly rude, made zero apologies and told me a brush goes a long way at home. NEVER. AGAIN.

After strongly requesting to not shave my Golden Doodle when I dropped him off they still shaved him. We only wanted a trim. Even if he was matted, I would have rather received a phone call before for another option. We were very clear we didn't want him shaved. He looks ridiculous. They could have just trimmed the matted parts, left his tail, etc. Also, because he's a big dog they even leave him in a crate to air dry. My guess is that they just shave him to save time drying him. Terrible. We've been to this location a few times and kept getting the same results. We will not be returning.

Groomtown is great! They're very patient with our dogs Bam Bam and Cramer.

So happy with Groomtown! They were wonderful with my sweet but "Difficult" Border Collie! Highly recommend! Mary Frazier

My dogs look so shiny ,so stylish and very different from before,they sanitize my cat and clip he's nails in 5 minutes.

I cannot say enough about Groomtown! My dog Charlie,a big Golden Sheperd mix, got hit by a skunk this morning. I called them at 8 am and they took him right away. I just got him home and he smells fantastic!! He was in tough shape this morning but now he is back to his old self. I would recommend Groomtown to anyone! Thank You so much!!

This place muzzled and screamed at my dogs and I am almost positive they hit her. They are very rude and harassed my dog! I witnessed it with my own eyes.

Closed during hours of operation no note !

I have been bringing my 1 year old shih poo since she was about 4 months old. She is super loving, has patience with all humans, and is overall a great pup. My last 2 experiences were HORRIFIC...first, they shaved her long haired beautiful tail because it had some knots in it...(which could have been easily brushed out with patience and care) but since they could care less, it ended up looking like an actual rat tail which was completely uncalled for. I decided to give them a second chance...This time, even after reminding them several times not to pluck her ears (she has very sensitive ears, and anxiety to a level she can not adapt to when they are ripping hair out) they disregarded my request and days later she now has a DOUBLE ear infection. Which she has never had before and the vet confirmed was due to her last groom visit. I went in and spoke to the owner about this, and asked for a refund. She would not take my word for it and wanted proof so I handed her the vet's description invoice and I told her regardless of what you believe...I need a refund because I specifically told you not to pluck her ears and you went against my will and still did. She reluctantly gave me a refund and told me "we need to cut off our relationship" WELL! That's fine with me.... I didn't plan on coming back anyways. Long story short, this lady had a terrible attitude and it would have been nice if she just owned up to her mistakes instead of giving me grief. I will GLADLY take my business else where so my dog never has to suffer like this again.

Anyways patient with my reluctant kitty.

They don't want to deal with no too friendly dogs

A wonderful place with a professional staff I highly recommend this wonderful organization you will definitely not be disappointed. Also very generous when it comes to contributing to the community.

Brought my very scared cat here for a shave as she was shedding everywhere. Very easy to make an appointment and by the time I dropped her and pulled into my driveway they called and said she's done. When I picked her up, she was clearly sleepy and relaxed. They said she gave no trouble and was falling asleep during the shave. Very happy with this place and will bring her back again, price was much more fair and reasonable than other places in the area. She seems so much happier without all the fur shedding and getting in her face and mouth Will never take her to a big chain store as they handled her very rough.

Good price and very accommodating.

Excellent grooming services at a great price. Happy with the results of our Yorkie’s trim.

My dogs Love these girls and going there! That says it all in my opinion!!

Price is great, people are friendly, service is good

Thank you for keeping my energetic dog happy and clean.

The ladies at Groomtown do wonderful work. Today was difficult when Lisa increased her rate 25% and I found out when I picked up my pup. Please call your loyal customers to apprise them of your rate increase, as we've been booked for weeks now, if not months. That's the right thing to do. Thank you Lisa.

They do a great job everytime

Been going to groom town for years. Stephanie does a great job with buddy every time. The staff are very pleasant and courteous. Would definitely recommend groom town to all.

Love this place! Everytime i go there they take a really good care of my dog Luna. I've been their costumer for about 5 years and i can't complain.

Amazing groomers. They take care of our cats and do such an amazing job. So happy to have found them!

Zoey always looks like a million bucks after her visit!

Our Westie had anxiety when put in a cage even for a short period of time. The staff at Groomtown went out of their way to work with us. Scheduling us for first thing in the day. Calling us about 15 minutes before he was done. That way we could get there and he wouldn't get all stressed out. (He loved being groomed, just didn't like the cage.) And he looked great when he was done!