Unleashed Washington, DC, Maryland

Well stocked, with friendly employees.

Has everything for my Quennie Cat. Download app so you can get extra savings.

Order online and pick up in store service works seamlessly

Be careful!!! I got scammed here. Paid in exact change because their “cash register wasn’t working”. They didn’t give me a receipt because their “system was down”. Next time I went in the person working demanded I give them $20, while I know I paid in exact change. I didn’t want to argue about it due to some medical conditions I have and I was confused so I just gave them the money and left. Thinking about it now I know I didn’t owe them anything. My service dog and I will not be back. If their cash register isn’t working DO NOT PAY it is a scam!!!

Unhelpful, and trash communication skills from some of the employees. If you're going to have the attitude then don't work there...

The store is clean and staff is friendly and helpful

Customer service is one of the best the associates are great clean store just wish they finally add a small aquatics section

The staff gave me some tips on how to care for the hamster I brought in. I will definitely recommend your pet store to my family and friends!

Worse phone customer serivce ever ! I called regrading a online order I placed for same day pick up . And the cashier I spoke to her attitude was horrible, when I asked if it’s okay that I have someone else pick up the package for me being that online it clearly states to bring your ID to verify , her response was “ well I’m not a computer so you’ll be good “ I simply said “ excuse me ? “ because I was completely blown away by this answer , she proceeds to repeat what she just said almost like it was okay . When being in customer serivce you have to have customer serivce ! Friendly attitude … so once she repeated herself I asked her if she was having a bad day because her attitude was bad her answer to that was “ yeah I’m having a bad day and your making it worse by asking me these questions “ almost like her job wasn’t customer serivce . So I asked to speak to a manager and that was just as bad ! When speaking to TONY he acted like it was okay what she said and was bushing me off almost rushing me off the phone … if that’s how you want to run a store then maybe you shouldn’t be open .. just a food for thought . I’m not one to write reviews or even call Corporate but today was different and I definitely did

Was very friendly & help with choosing the right things for my dog!

Great store! They always have what I need, the staff are friendly and super helpful, and the place is clean and well organized. Couldn't ask for more!

It was my dog's birthday and so happy they had large dog Halloween ???? costumes this year.

if you have to use the self wash make sure you bring everything you need , your own towls brush and shampoo

Very friendly and knowledgeable staff!

Very attentive staff, small - but sufficient - selection, reasonable prices.

Unleashed are smaller Petco stores that only have dog and cat merchandise and food. larger Petco stores have merchandise for many different types of animals and they sell animals. that is the difference between the two brands which did not seem very clear to me on their website. This particular unleashed always has great customer service. I have my first puppy and the woman who helped me when I went a couple weeks ago had great suggestions for food, toys, a bed and everything else I needed. they have an area you can wash your dog yourself for a small fee.

They have limited merchandise provably due to covid-19...but its ok they had what i needed

It's a good shop with nice assortment.

No one was at register had to wait need more employee

they have everything and employees are kind animal lovers. it's just not all their products are good.

Lots of great stuff for my mini dachshund!

Friendly staff and great selection on supplies

Very helpful and knowledgeable staff

The kindest staff! They've always answered my questions knowledgably and they were so sweet to my puppy.

I’m an expectant first-time puppy parent. I went to Petco Unleashed on 7th Street to purchase some toys and a tag. Carsia was so incredibly helpful. She showed me the proper size toys for my puppy and explained the reasons for her recommendations. I’m so thankful for her help - without it I would have purchased Kongs and balls that are a bit too big for my puppy. Glad to know we have such a great resource so close to home!

The staff was very knowledgeable and helpful. I purchased breath freshener for kittens. The staff informed me on what products was best and how to use it. Will definitely stop by again.

Friendly staff, always find exactly what I need.

Adorable little shop with all the essentials! Service was efficient and friendly.

Place is nice, but they are always out of my dog's food

Love the local pet stores, especially when I need to give my larger dog a grooming bath there! Staff is always friendly as well.