Petcetera New Orleans, Louisiana

We had such a lovely experience again at Petcetera! Chelsea was the sweetest and she groomed my little Sophie beautifully! We can't wait to go back :) Thank you for taking such good care of my lovely lady!!

This is a great place to visit. Good people. Quality products. Well worth the visit.

Love this store. Stop in every time I'm on magazine

1 star says it all.

Best pet boutique in New Orleans by far.

Hard time finding harness for our chihuahua. Brought dog in to make sure harness fit. Sales person was not very friendly in the beginning but warmed up and was very helpful.

Did very awesome groom On my Brice Man..

Walked in just to look and saw a lady bathing a golden doodle. He was playing in the bath and she was yellling at him- then she grabbed him by the neck and yanked his head around. Would absolutely not want my pet abused like this after leaving him in their care.

Delighted by the full experience - product, simple ordering, quick local delivery, and notification of when & where package was left. Thank you!

I've gotten several cakes from Petcetera and they're always a hit! The dogs love them.

These guys are great - easy and convenient and great with my kinda crazy “nosey” and curious fur baby!!!! Price is great also for large dogs!!!

I've shopped at Petcetera since its inception. I have always had a Shih Tzu and an English Mastiff in my home, so buying for my mastiff can get pretty tricky. I just bought Mardi Gras collars for both of my dogs to match and I'm ordering another for a friend tonight. They are super strong and last their entire lifetimes. Diane Lundeen, you ROCK!!!

Don’t bother to make an appointment—been here a few times and they didn’t even start grooming my cat until 1.5 hours after his appointment. Their groomers have poor technique—his mane and back look like a 10 year old with a lawn mower groomed him. For $85 plus tip for a cat haircut, you should get so much more. Go anywhere else in New Orleans.

I ordered the grain free birthday cake and all the pups absolutely LOVED it! Not only was the cake super cute, but when I cut into it it was soft, moist & it made me feel like I had never wanted a piece of cake so badly in my life! I will definitely be ordering my doggie cakes from there for the rest of time.

They make pick up and local deliveries really easy which is a lifesaver when work gets crazy.

Groomer(she) is ok not the best but ok

I love this local shop that is well stocked with treats, collars and leads, and that offers nail trims etc. More importantly, my dogs love it!

For once! A Heavy duty toy selection for STRONG chewers! Went and spent money here twice in one week. Worth it. Probably will go back for holiday toys for friends holiday gifts.

Great treats! My dog prefers their treats over many other places!

Walked in today looking for a small pet carrier. The man behind the counter was on his phone texting or whatever. Didn’t look up when I approached. I started to ask a question but he didn’t look up or stop using his phone. So I said, I’ll wait till you get off your phone. He lifted his eyes over his glasses and get me a look that said go away. So I did. Won’t be back either.

Nice clawfoot tub to wash my 110 pound dog in. Very friendly and helpful staff.

I brought my Standard Poodle to Petcetera at 3205 Magazine St. New Orleans, LA 70115 on Saturday, February 16, 2019 at 11:50 am for a full service groom, with instructions to give him a 1/2 inch shave. I was told that it would take several hours so I left, and waited for the store to call to say that my dog was ready. That never happened. The store advertises that it closes at 6pm on Saturdays. When I hadn’t heard any news on the status of my dog at 5:30pm, I decided to drive to the store to wait for him. When I arrived at 5:39 the front door was locked, with a sign on it stating “We will be back in 20 minutes. Grooming customers, please call 269-8711”. I called the number twice(which is the main line to the store), and it went straight to voicemail each time. I then banged on the glass of the front door and windows incessantly until someone from the back came to let me in. She informed me that they were understaffed and that she was working 20 minute intervals of grooming and manning the cash register in the retail part of the store. And “oh, the owner lives upstairs, so it wasn’t a big deal that the door was locked with my dog behind it. This is all wrong on so many levels. My dog was confined to the back area or the store for 6 hours because staff overbooked appointments. His hair was carelessly shaved to the skin, very unevenly leaving bald spots all over my beautiful dog. I paid the $70.00 charge in cash and left the gratuity of 15 dollars that was requested at the register before I even saw my dog. When my dog was brought to me, he was shaved down very close to his skin with bald patches all over him. I was horrified, and I still was 2 days later. I specifically requested a 1/2 inch cut. If there was a reason that it could not have been done, I should have been called and notified. “Renee J,” the person who ‘groomed’ my dog said that she was in a hurry and did not have time to brush out any of his fur, so she shaved it off. She made the decision to do this without consulting me and she did it in such a horrible way that it is quite honestly unforgivable. I had gotten my dog groomed here on 2 previous occasions and had more than a satisfactory experience both times. For that reason I did not think to look at Yelp reviews until I went there to post my own last Sunday morning. I was dumbfounded to read several reviews similar to mine, which is further evidence that there is a seriously unacceptable problem with their grooming department that MUST be addressed . You cannot claim to be an animal lover or an animal friendly business while treating my dog and others with such routine disregard and with no consequences. It is blatant disrespect to the animals and to their humans who entrust them in the care of the people at this business. That will never happen again with me or anyone that I even loosely know. They should be prohibited from offering grooming services until they have reliable (licensed) groomers and accept accountability. My dog also had a bad rash and razor burn that took 2 weeks of topical treatment to cure. The vet says this was most likely from using dirty instruments on my dog. The owner called me the following Monday and claimed to have pneumonia. She sounded sick, but said she would get back to me about this situation when she felt better and would offer me either a refund or a “goody bag” for my dog. None of this has happened. I’ve not heard a word from her and it is now March 3, 2019. DO NOT USE this place, and please see their reviews on yelp. It may save the life of your pet.

Groomers are NOT professional in their training razor cuts and burns staff is disappointing to say

Very poor customer service. The man who works at the front desk spoke to me as if I was bothering him. Absolutely would not recommend.

Great specialty pet shop with hard-to-find items

Great grooming services and good selection of pet accessories

Wonderful selection for dogs. Great people.

First time to shop at the store. The assistant was quite helpful! Thank you !!

Best pet place ever, staff is friendly & helpful!

I bring my Fe'Fe and Rena did an excellent job on her and she is Fe'Fe groomer now an all the clothes and acceries they have I luv it