Canine Country Club Hattiesburg, Louisiana

the person who answered the phone was really rude right away. She also had an attitude when I asked about services she said they couldn’t do that etc etc and hung up.

Just called to inquire about services and the person who answered the phone sounded like I ruined their day by calling. Very bad customer service.

Love this place! Had my puppy boarded overnight and had no issues checking her in or out. Well maintained. Also used the grooming services and they do a great job! Will use them again.

he seems very rude and careless

I called to inquire about daycare for my dog and the guy was super careless, may have had a rough day but I won’t be taking my dog there cause if you can mistreat someone over the phone then what can you do to my dog while I’m gone??? Wish they had 0 star option!

Could barely get info over phone ... The guy obviously didn't care about getting my business. Offered ZERO information about their facility. When I questioned if they could care for older dog with special feeding needs he answered "Well.... we would try"... When asked if they have staff to care for dogs he answered "Well... Most of the time." I told him he was not giving any confidence that anyone would want to board their pet there. They certainly don't come across in a professional way. I won't go there and from the negative reviews I am in agreement ... I would give less than one star if that option was available. Sad. I don't know how someone can run a business this way. . . .

If I could give less than 1 star for this place i would !!! Ive never in my life delt with someone so RUDE & CLUELESS IN MY LIFE !!!! This guy was a TOTAL JOKE !!! I have to wonder if they even have a license after reading the reviews - i will NEVER take my dog here and wouldn't recommend anyone else to either !!!!!! ZERO STARS

Friendly staff and my dog always comes back happy

They are good to my dog. He walks in on his own without being scared

Larry truly cares about animals off all kinds. There's nothing he would not do for any animal under his care. He's always willing to go above and beyond in all situations.

Easy drop off and pick up, great rates, hours on weekends.

I took my puppy in and he had a trainee. I told them I wanted the teddy bear look but I didnt want him shaved. I overy heard him tell his trainee that customers would come in and ask for the teddy bear or a special kind of look and not to listen to all of that just cut them like they are supposed to look. I stayed while my puppy was being tended to and I heard my puppy cry and they told me it was because he didn't like the dryer. When I got my puppy back he had gaps cut in his hair and looked a mess. The guy told me that it would take time to get his hair like I wanted it and to bring him back in a month. When I got in the car with my puppy I noticed that his nails were bleeding. Needless to say I was as happy as my puppy when we finally left I didn't even worry about getting my money back and I didn't go back for the second appointment either. If you are thinking about going to this place don't just save time and money and don't. Good luck and I hope this helps.

Extremely rude on phone. Didn’t hesitate not to take my puppy in.

I have a "hard to deal with dog" according to some, and this place takes extra special care of him. Mojo had a biting incident at a petsmart groomer bc he doesn't like his nails clipped, but they get them every time at canine country club. However, the beat part, is that I can tell he is sincerely okay when he's there. I mean he is happy when I pick him up, but he doesn't put the back brakes on when I take him here like he has done at boarding places in the past.

All I did was call in and the guy was super rude and rushed me off the phone!

I would NEVER recommend this place to any one! I brought my cat to be groomed, (bathed and shaved), and my cat was was returned to me with patches of fur completely missing and LIMPING! I looked at his rear left paw and discovered that one of his claws had been RIPPED out!!! UNBELIEVABLE!! I tried to call and find out what had happened and was treated so very rudely. NO ATTEMPT to apologies or rectify the situation. ABSOLUTELY RIDICULOUS!! NEVER BRING YOUR ANIMAL HERE IF YOU CARE AT ALL ABOUT HIS/HER WELL BEING!!! Absolutely DISGUSTED!!!

I have been coming to Canine Country Club for years. They take excellent care of my pets, both boarding and grooming. I can't believe the service is so great for such a low price. A++++++++

I would not recommend this place to anyone. Our dogs were obviously distressed when we picked them up and the stench was horrendous, they are adult potty trained dogs who both had multiple accidents on the way home in the car. Will never return to this place.