Good Dog Legacy Covington, Louisiana

My dog was injured there this past November. If I could give zero stars I would. They would not let me see the cameras but he was accused of trying to bite for the first time in all the years of going there and no reason as to why was given. He came home and bruising and protruding internal eye tissue was evident. The vet said it was blunt force trauma to the eye. I was not offered any explanation until the fourth communication after the pickup and after it was known that we were at the vet and what the vet was saying. Then, Heather said he had had a nosebleed. The vet said there was no indication of a nosebleed whatsoever. Even if this has been factual, why was the groom not stopped and the owner, me, called? Why was it not mentioned until after several calls post vet visit? There was no compassion or concern shown for my dog or me on this day or afterwards. We had been going there for years. The vet said we were blessed he did not lose his eyesight. Please pay a few extra dollars and take your dog elsewhere. This was the saddest of situations. I don’t want another animal to go through this.

Great service and a great cut for my dog.

Heather and her team gave my 8 year old labradoodle the worst groom he has ever received. We’ve been taking him there for years. Extremely disappointing to say the least!

Very nice staff, great price on grooming. My dog looks so cute!

They do a really good job and your baby is ready in about an hour.

I absolutely love Good Dog Legacy!!! They do a wonderful job on my doggie and they are always so nice. My favorite part is that I don't have to leave my dog there for hours. I drop her off, they cut her and call me to pick her up within an hour.

Called for an appointment and they put me on hold and forgot about me. Oh well, the prices have been going up and the quality down.

They did a great job in my dogs!!!

Very kind and courteous! Excellent care of my pets.

We have our 2 Shih Tzu fur babies (Willie and Sadie) groomed with Rebecca every other month. She does a great job and the dogs look so cute and happy when we pick them up. I would highly recommend Good Dog Legacy.

It was my First time using GDL, due to the mobile in-home Service I used had a 2 month wait. Well, thank heavens they did, because I would not have learned about GDL. I'm NOW a customer for life!

BEWARE- Rebecca groomed my ShihTzu and it was the worst experience I’ve had in 14 years. My pet was traumatized and her eyes were injured. No accountability taken from this place. Ms. Elisabeth who owns the place will let you know real fast that you are to blame. Really!!!!! I only have one word ‘KARMA”

Love the way they do my dogs love this place ????????????????

Heather and staff are awesome ???? They love the ????!

I can't imagine life without Heather! She is ABSOLUTELY AMAZING. I have been with her for at least 6 years maybe even more. She is attentive to detail and Layla goes CRAZY when she sees her which further more confirms that she feels safe and love Heather just as much as I do. I highly recommend her!

Amazing service and my babies always look incredible!!!! Heather is amazing and I have followed Good Dog Legacy when they moved for 3x now just to have Heather! I take my rescued fur babies to Heather as well as many of my own and she gives of her HEART and time to groom these babies and work her amazing magic on them....as many are neglected, matted, and scared!!!! And Heather is phenomenal with each and every baby no matter what their need! In addition, Alyssa is equally accommodating and always willing to help in whatever capacity of grooming is needed! I can rescue the unwanted babies because HEATHER and ALYSSA SHARE THIS JOURNEY and volunteer their time after their normally LONG days so that these babies are given the chance they’re desperately needed and cleaned up (many for the first time ever) and I cannot day enough great comments abt them! Upon adoptions, I refer my Adoptive Angels to Heather as I KNOW SHE WILL BE JUST AS AMAZING for them as she is for me! I Absolutely LOVE Heather and Alyssa at Good Dog Legacy!

I took my 16 month old puppy to get groomed because ha was terribly matted. It was our first visit & I had been referred. Heather never came to say hello or goodbye. Never set eyes on her. Very disappointed. I will not go back.

1st time using a groomer and I can’t say enough. Will be coming back ????

Always so caring about what I want from them for my Moses. He is always happy to go in and doesn’t shake like he did at other places I took him. They are always on time to take him and for me to pick him up.

Great place friendly people great prices and the dog loved it. What more can you want

Only 2 employees. Heather complains about lifting a 30 lb dog. I always have to help her lift them. This time she cut their claws on the floor . She said she can only lift small dogs then why is she even working here? Ourr dogs are medium size. She was very rough with our dogs and she seems to get aggravated very easily. This place has really gone down hill. We have been going there since they were at the other location. Since they moved to this one they keep downsizing looks like they're about to go out of business. I will not go there anymore and put my dogs through this.

Wonderful staff that takes care of their customers and the customer's pets. Love coming here for service!

We brought our border collie Pyrenees mix for a grooming and trim. We couldn’t be happier. They did a beautiful job and was ready when promised. We will be back.

Well run, clean, pleasent employee's. Heather does an excellent job

These people are amazing. Heather is one of the best groomers Gems has had. She is extremely friendly and you can tell she loves all animals. You cant beat their price, so I always tip.

Love Heather. She is an excellent groomer & takes special care with a pet who is shy or scared. My dogs look wonderful after visiting her.

The groomer is fast, friendly &great with my 4 legged kids

HORRIBLE EXPERIENCE!!!!!!!! HORRIBLE SERVICE!!!!!!!! WOULD NEVER RECOMMEND THIS PLACE TO ANYONE!!!!!!!!!! My dog is still TRAUMATIZED from the treatment at this facility. INJURIES BY THE STAFF CAUSED HIM TO HAVE SURGERY!!!!!!!! WOULD NOT GIVE EVEN THE 1 STAR BUT WAS ONLY I COULD POST THIS RESPONSE.

Beautiful facilities, great service, and very helpful and kind staff. Good Dog Legacy cares deeply about the care and safety of my dogs. Their experts also recommended a new diet for my pups which completely stopped them from scratching. I love this place!