Petco Nashville, Kentucky

This store is wonderful, Krys is one the friendliest employees/ managers I’ve ever worked with. It’s obvious she takes pride in her job and has always gone out of her way to help or make sure I don’t have questions . Great job petco for hiring such a wonderful human!

I used to love this store but since the management change (caleb to krys) it’s been awful. The workers are visibly less happy and more stressed. They have the hardest time keeping a staff. At some point you need to think about why that is. Petco needs to do better. Even the care of the animals has gone down. Considering this is a pet store with live animals that’s pretty concerning to me.

i brought my dog here on two separate occasions to have them trim and buff her nails which is a $20 service. the first time i took her, as she is an anxious dog, she was a bit scared and they were just forceful and rough with her instead of trying to comfort her even in the slightest and just completely dismissed me when i tried to offer some way to help her calm down. and this last time i took her, they were a bit more gentle with her however now a month later i have noticed my dogs paw bothering her.. and when i took a look at it, i saw one of her nails hadn’t been cut in so long it was curled all the way to her paw about to start growing into her paw. would give 0 stars if i could, do not take your animals here if you care about them getting proper care & services.

5 stars for the store, ZERO FOR GROOMING WHICH I DO NOT RECCOMMEND. I walked out of our last appointment for grooming after I saw the tech trying to use a cutting tool on a VERY scared dog while on his cell phone (!!!) and the table was wobbling all over the place. The dog was about to fall in the floor the entire time and it was madness. It had me shaking so bad I took my dog and walked out. That being said, the store side is great. With only one exception that I can recall I always find what I need in there. The store is layed out well, it's easy to navigate and everyone is always helpful and nice. I've lived in Bellevue for a long time and this is my preferred pet store.

I was so disappointed to learn that Ashley was terminated. My family and pets all love her. She has been the one constant in that store. She knew my dogs by name, and always went above and beyond for us. Petco, you are letting the new manager, Krys, run that store into the ground. She has run off several good employees. I will be taking my business across the street to Pet Smart until Krys is gone.

Horrible new store manager. Will not step foot inside until she is no longer there.

Just heard that a wonderful, committed, 8 year employee, Ashley, was wrongfully let go. What in the world was so bad that you would let go one of your best long term employees? Ashley is the only reason we even go to Petco. Knowledgeable, friendly and always extremely helpful no matter what questions I have. I'm extremely disappointed. Will not be back.

Our Roxie is a poodle mix and was beginning to mat, even with daily brushing. We had her groomed at Petco and we discussed what we wanted with the groomer. We wanted our girl to be comfortable. That was the goal. I wasn't going to be mad if she couldn't be cute because of where the mats were. But, to my surprise and joy, our groomer was able to get rid of ALL of her mats AND make her look adorable. She is a super happy pupper! And we are super happy, as well. We will be going back for future grooms.

I will no longer be shopping here after Ashley was wrongfully terminated after 8 years of excellent service. This is an unacceptable way to treat a loyal and hard working employee

Definitely not going back until the manager is no longer there, she is extremely rude and not freindly at all. The other lady who was let go Ashley was friendly and always took time to answer any questions i had. Petco has lost my business until they get the new manager out of there

Petco you have lost my business, i use to shop here and my family but the last 3 months or so the new "manager" has completely ruined the store. The few good workers that was long time faces are no longer there because of management issues. Il be canceling my vital care subscription asap and taking my business across to petsmart

Purchased a beautiful betta fish from them, staff was very nice, especially the fun lady that checked me out and baby-talked to the fish. I appreciated that. ????

This Petco has lost our business, we won't shop there anymore due to how they treated a fantastic employee. My family has loved going to this Petco because of the love & care we received from a particular employee, Ashley. We recently found out that she has been unfairly let go. Ashley made every Petco experience special. She would love on our dogs, make sure we knew about deals going on, and just go above and beyond for us. Ashely even took the time to help me over the phone when our dog was sprayed by a skunk. She also did a fantastic job training my mom's dog several years ago. Our hearts are hurting for the way this establishment treated such a wonderful person.

I only ever shopped here because Ashley was working. She was so sweet, attentive, and helpful. It really made paying the extra price worth it. But, now that she's gone there's no reason to go really. The store lacks and kind of shine...I'll just stick to Nashville Pet Products.

The store manager is absolutely abhorrent. They also wrongfully terminated a wonderful employee, Ashley, who held the store together for over 7 years. She was kind, knowledgeable, professional, made coming into the store a wonderful experience for customers and their pets. The new management of the store has made the atmosphere extremely hostile and unpleasant. I will no longer be a customer, no would I recommend anyone to bring their pets there.

Nice people and excellent groomers.

VERY Professional staff, super helpful !!! This is my favorite petco location in the Nashville area

We adopted a dog inside Petco. We bought several items for him and they had a great assortment. The staff at Petco were so nice and very helpful. We adopted our dog from Proverbs 12:10 Animal Rescue and they are so good. This Petco lets them bring the adopted pets into their store every Saturday which I appreciated.

The associates are wonderful. I prefer this to the other big box pet store nearby.

Supplies for my cats were easy to find.

So terribly disappointed in this place. We brought our dog in for a cut and he spent 4 hours here and this is how he looked. This is animal mistreatment and I’m appalled that anyone would do this to a dog. I called them, they have no record of us despite our dog literally being there all day. He has patches of missing hair all over him. I have never had someone cut him down to his skin leaving him looking anything like this. Alyssa cut his hair, I would not recommend you leave your loving pets in her care. Truly so upset by this.

Took my french Bulldog Coco for a nail trim...so courteous and professional...in and out quickly and it was my first time there...I will be returning soon!

I always buy cat litter here. Good price

The two that was working there were GREAT!!!! I came in but my order had not come through yet but as soon as it did they were on it. I told them I could come back because I had to go get my mom from chemo but jumped on quick. Thank you guys so very much.

One of the employees spent so much hands on time with my kids the showed them the different fish and reptiles. He was amazing.

Always lots of dry dog food, but I do wish they would stop moving around in the store. The last 3 times I've bought food, the same food, it has been on a different aisle.

The staff was Helpful with finding cat food,litter All at great Price

Nice store, employees very helpful.

The new manger has made huge improvements and I will only shop here going forward. Thank you Krys for being so helpful and answering ALL my million questions and making me as a customer feel heard and important. I meant to leave this review a week ago but I really do want you and your corporate office to know that you and your staff here are truly great.

Located the nutro puppy food...