City Way Animal Clinics - Fall Creek Place Indianapolis, Indiana

The staff here has been great for both our dogs, been going here for almost a year without any issues!

We have been taking our dog to this business for the past four years and haven’t been overly thrilled about the service that we got… I had an appointment to take my dog for his yearly check up at 3:20 today. When I got there I was told that the appointment was at 3 PM and that I was late and couldn’t be seen. I showed them the confirmation voicemail that I had stating that the appointment was at 3:20. The front office staff was very kind and took my phone back to the vet to show them that I had the confirmation for 3:20 and that it was a mess up on their side. I could hear the vet in the back saying how she would have no time and that it would be rushed if she could do it and it would have to be in the lobby. It was very unprofessional. The front office assistant came back to relay the message (even though I could her the vet yelling about it in the back), but then the vet tech came around again and said never mind that my dog couldn’t be seen at all today. I took half a day off work and drove my poor scared dog all the way to the vets office and was on time for my appointment, only to be turned away because of an error on their side. I will never be back to this business and I strongly encourage you to look elsewhere!!

The vets here are condescending and downright mean. I've been here twice recently and had 2 different vets be unnecessarily rude. I won't be back. It's also crazy expensive and all they care about it money. Go anywhere else.

I love coming to this location. It's conveniently located, staff are extremely friendly, and they're great with my dog Piper. Pricing might be higher than other places, but the level of service, professionalism, and friendliness is well worth it.

Good overall experience, clean, nice staff and dr

Dr. Phillips and his staff are just the best! Started with him at his practice in Carmel with my first dog and now happily drive downtown from Fishers for my current dog. Highly recommend for anyone with a "bully breed" as Dr. P and his staff are highly knowledgeable in their care!

They used to be good, but they have went downhill. They just left me sitting in a waiting room over an hour to tell me that they want to send me home with downers to try again. My pup is having trouble with the mask and I get rescheduling but there is no reason to wait over an hour to tell me that. Never gave her a second chance so the waiting was absolutely a waste. The vet that saw my cat last week had to ask all the questions we had already told the tech because she didn’t look at the chart. They are just careless and rude ever since the good folks went on the start up the Irvington location. Don’t waste your time

I called to make inquiries and the receptionist I spoke to was rude over the phone. It is unfortunate since I have heard good things about the doctors but that really turned me away.

Still waiting on a refund from a month ago... very unprofessional. Save time and go somewhere else.

Awesome vet office!! We have a 10 year old that gets SO anxious going to the vet, and have had trouble in the past with impatient vet offices. The staff and doctor were all super friendly, patient and attentive- even with their door drop-off/pickup in this pandemic. Highly recommended!

I’m giving three stars because I love everyone who works here. They’re all very kind and want the best for your pets. It’s conveniently close to my house. They offer beverages too which is something I’ve never been given at a vet clinic, which may be some of the cost for going here. My issue is the cost. I’ve been to multiple vet clinics, even in different states and I’ve never seen prices like this. The first visit, including office visit, vaccinations and blood work for potentially getting my dog neutered was almost $400. They estimated neuter and dental cleaning to be between $761 and $1200 for a 9 lb dog. Though it’s exceptional care, it’s nowhere near my budget.

These people are hands-down the absolute BEST veterinary clinic I have ever been to.

They did great with our Goldendoodle. She is super timid and they gave her plenty of time to warm up to them & she left there happier than we have ever left a vets office. High recommend!

My pup has had the same vet for 6 years, so when I moved cities I was having anxiety over finding her a new vet. After calling 80+ other vets, and hearing how rude they were just on the phone, it was refreshing to have a chipper professional voice when I called to schedule an appointment. We had our appointment today and the entire place was very clean, and everyone was so nice! They looked at my pups teeth and did some blood work. They were very sweet to my dog and even while they shut the door and went down the hall to do her bloodwork, I could still hear them talking to her and discussing her. It always remained caring and professional! No side gossiping or chit chat. They didn’t take their attention from keeping my pup calm while they drew blood. I wasn’t pressured into buying anything and my dog wasn’t anxious at all and napped on the way home. I think we found our new vet! The prices aren’t high , the exact same as my tiny vet in Fort Wayne, which was a shock because the place looks fancy!

They are closer to my house. Once I got into the vet the place is so clean, very courteous, and extremely thorough. I received great assistance for my aggressive cat. And found out what's wrong with my other cat - teeth issues. I don't like the centralized call customer service center. However if you are at the vet you can press 1 and it will get you to your vet's office. Let me say again, this vet was very very clean!!!

My cat Snowball came in for a dental cleaning. He gets very anxious when he goes anywhere in his carrier. His caregivers gave him lots of attention (which he loves) and he left calm and happy. It was a great experience.

Fantastic experience. The first location I called couldn’t get my pet in at a convenient time, so the receptionist found another location Nearby for me that could get my dog an appointment in the next hour. She was friendly and polite and obviously very helpful. Appointment turn around is great if you need to get in quickly! Once I arrived at Fall Creek Place the vet and the nurse both spoiled my dog with treats and pets the whole time he was in the office. Very clean. The vet took her time explaining exactly what may be wrong with my dog and all the different potential treatments he may need. Definitely my go to vet for any future issues no question. The vet seemed extremely knowledgeable and I’m confident in her recommendations for treatment and thrilled with the customer service experience. Overall I’m so impressed and happy to have found a place I can confidently take my dog with any issues he has!

Wow!! What an amazing team of animal loving professionals! After moving I needed a vet that was both close to our new home and excellent at their job. I can't believe I found both. How great is it to have a vet that loves on your pets like you do! Dr. Shaw was so great with my two cats and gave them cuddles while she examined them. And I'm pretty sure our trip to this clinic was the first one without extra fussing from my oldest cat! Cat and owner approved!

Great animal clinic. Can also do acupuncture!

The vet always takes great care with Lady Bug- super patient and very caring staff always!

Great staff and wonderful new facility. My only issue is that I had to take my pup to the Emergency Vet one night a few days after our visit here as there was an abscess near her spay surgery site that was infected and leaking. Dr. here said that it was the surgery site itself.

I was so impressed how the Dr. And the staff care for my baby. Very caring and reassuring him. It ment so much to me. And the most important thing was that my baby wasn't to scare. Thank you guys so much on my behalf and my puppy poli.

We followed Dr. Shaw to FCPAC from the previous location she worked at because we just love her so much! She's a great vet, and also just a solid human. You can tell how much she really loves and cares about all of her pet patients. As humans who try to care for themselves as naturally as possible, we value her use of herbal medicines as well - She does a great job of balancing Eastern and Western medicine. We have very much appreciated how respectful she has been of our personal decisions, such as putting our dog on a plant-based dog food. When we adopted our 13 year old dog, we honestly weren't sure she would make it through the year because her medical conditions were such a mess. Dr. Shaw got her all figured out and now our puppo is better than ever. Our finicky cats are doing very well under her care too. Outside of Dr. Shaw, the staff is amazing! Great communication skills, friendly, wonderful follow up practices... couldn't ask for better service. Location is convenient and parking is easily accessible. The Perks program has already paid for itself and keeps on giving! Love this clinic system!

We take all of our 4 furr kids to Fall Creek Animal Clinic. Dr. Shaw is amazing as well as all the other staff. They take the time to listen to any concerns and make sure your pet is taken care of appropriately. I would highly recommend them to anyone looking for a new vet.

This place is a joke! The receptionist is beyond rude and the staff only wants your money. Do yourself and your pet a favor and go somewhere else. These people do not care about the well-being of animals, They only want to make money.

I love this vet. My dog has pretty severe anxiety issues and is scared of most people. The staff here is always very gentle and slow moving with her and never makes her feel nervous. They’re all very well educated and give great advice. The prices are a little high but you get what you pay for. And the quality of care they provide is worth it. Love y’all ❤️

Very caring staff. This is #3 in a chain so I had to try them out. I like they're all connected so I don't have to carry records or remember meds and such. I trust this chain with my boys' health and treatment. It is a little on the costly side but they do have a program that gains you discounts to use towards the bill. All 3 facilities are close to my house and easy to get in and out.

This was my first visit to FCPAC and it could not have gone better. The place is spotlessly clean, the staff is wonderful from the front all the way up to the doctors. You couldn't ask for better for your 4-footers.

Great place with friendly and knowledgeable people. This is an excellent up and coming vet clinic

Went here for the first time after one of my pups had an allergic reaction to something. Luckily it wasn’t an emergency but i did need to get her in ASAP, i called at 7am and they were able to get me in at 8:30. I was seen super fast and the vet, i believe her name is dr Shaw was amazing! Very knowledgeable and kept my Sammie girl as ease. Plus, the plan of care was effective very quickly! I am definitely going to be going back here for both of my pups!