Broad Ripple Canine Design Indianapolis, Indiana

We love taking our little Bean here to get groomed! Consistently wonderful fur cuts!

Extremely unprofessional and rude. They kept my dog for longer than 6 hours both times he went in. At the end of his first visit, nobody called to let me know. I called repeatedly until someone answered and was rudely told that he had been ready for a couple of hours. He had a great cut and seemed happy though, so I disregarded the service and gave them a second chance. At the end of my second visit, I called to see if he was ready and mentioned that he’d been there for nearly 6 hours. The guy at the front desk said they needed another half hour, then legit yelled at me over the phone, telling me to take my dog somewhere else if I wasn’t happy with them keeping him all day. I hung up and he had the audacity to call me back and continue making inflammatory statements. As soon as he hung up, I received a call from the groomer saying that my dog was ready. When I showed up, I noticed that they’d barely trimmed any length from my dog’s coat (he’s a lhasa apso and we like keeping it short because it grows quickly and long). His beard was completely lopsided and nails weren’t trimmed. Further, the guy who is usually at the desk wouldn’t come out - only the groomer did. With that said, she was almost as rude as he was as she rung me up, and was only wearing boxers and a sports bra. What a terrible experience!

The staff is great! My pup decided to be difficult when getting her nails trimmed and they worked so hard and so well with her.

Was very impressed with the professionalism shown by everyone I spoke too. Would definitely recommend to anyone looking for a new groomer for a decent price.

My dog buddy loves coming to see Jeni for his hair cuts , they are so kind and sweet dealing with buddy’s special needs .

We love Broad Ripple Canine Design!!! Always keeps my Daisy Mae beautiful and smelling wonderful!!

Jeni the owner is so responsive to any question or concern we may have. Highly recommend them they care about our furry babies almost as much as we do!

This is a Wonderful place to bring your fur babies! The staff is friendly and knowledgeable- prices are extremely fair and the grooming times are better than most places I’ve been too. My schnauzer always smells great and knows he looks like a million bucks after a day with the Crew!

I have been taking my dog here for years and am always very satisfied with service.

My dog absolutely loves this place! Highly recommend getting your pup groomed here! You won’t be disappointed. Great people, great place, great vibe.

I had a first time appt for my 2 very large dogs, one who is a sweet but timid rescue, and the other with a prior bad groomers experience. I arrived to learn that the groomer had an emergency -and no one else could take them due to being full. I totally understand emergencies, but when I asked why they didn’t call me, they said they don’t keep phone numbers of first time appointments. I was pretty upset bc it took me 20 minutes to get both dogs in the car, then found their parking lot is minimal (actually no spaces when I arrived) and right on an extremely busy street (my one dog freaked and got out of her harness. Fortunately I was able to get her in the car, all the while my rescue Pyrenees was becoming increasingly fearful due to all the commotion). That in itself was a nightmare! Once in, then to be told I had to reschedule and that the reason they didn’t call was bc their process does not involve obtaining and keeping a new clients phone number when they first schedule. I suggested they change their processes to include taking basic info to start, and they told me it was not how the owners wanted the process to be; and that they don’t even have a computer. It’s pretty sad since their groomers have great reviews! I waited weeks to get my dogs in… to find myself hugely inconvenienced bc they do not have common intake practices. I’ve never been so upset!!

First time experience was awful, very unprofessional . Booked grooming service for my dog 2 weeks in advance for an 8:30am drop off on a Tuesday morning. While siting in their parking lot getting waiting to go in. I get a call from the manger inside 10min before I'm allowed to check in, saying that they have to cancel appointment and ask if I would like to reschedule for a different day. This place is unreliable, they don't value your time, unapologetic. Did not care I took off work and was sitting in their parking lot already. Pet owners beware, if you are a new customer they don't care to have your service apparently. There are content with their customers they already have. Will never use them again. If I could give a 0 Star I would.

Virginia takes great care of my collie. He is always excited to see her. Even when he's a mess and requires extensive work on her part, they have remained on good terms with one another!

Justin was great, my pre pandemic rescue was self esteem challenged with my home cuts. Benz was tuff, but had a terrific 1st groom.

I took my husky Astrid there today for the first time, after a friend had recommended them. They were very informative, professional, and kind. Astrid looks great! I will be taking her back for future grooms and will recommend to friends/family. Great work!

Love this place! My boyfriend just took my dog for a nail trimming and had our puppy with him and the lady that trimmed our dogs nails saw our puppy and offered to do hers as well. I wish I knew her name???? That is so sweet. I love this place but I love it a little more now they truly care about your pet. If you’re looking for a place to take you dog please come here. They are so good with our pets especially with our little chihuahua that has anxiety she does so well with them.

This place is awesome! I love the atmosphere and how friendly everyone is! My dog's groomer is Natalie she is awesome and is really caring. I definitely recommend this groomer!

Was able to get in both of my dogs in quickly, groomed exactly how I wanted, and the prices can’t be beat in Broad Ripple!

I would NOT recommend bringing your pet here for grooming. Unfortunately last week we brought our dog Miko to Broad Ripple Canine Design and about an hour after he was there my husband got a call saying there was an “incident”, that Miko’s throat was cut, and that they were taking him to vet. We didn’t get any other information about if he was okay, how much he was bleeding, what vet they were going to, etc. I then called the groomers myself to ask if he’s okay and find out how worried we need to be, the person who answered the phone was incredibly rude to me and said “I’m with another customer right now” instead of giving me information about my dog who could’ve been bleeding out for all I knew. Meanwhile, apparently the vet they tried to take him to couldn’t get him in so they turned around and came back to the groomers. My husband was finally able to pick Miko up from the groomer where they told him this happened because he had a mat in his fur. Our dog does have curly hair and gets mats in his ears, but not right on his throat where this cut happened. Nonetheless, instead of apologizing they made excuses for why this happened. My husband took Miko to the vet where he had to have 4 staples in his neck because the cut was so bad, we of course had a vet bill from this. Broad Ripple Canine Design was quick to tell my husband that they would only reimburse us for $100 of the vet bills (not even close to the total bill amount). The worst part of all of this is that they haven’t called us or followed up once to ask how miko is doing, apologize, anything. If you care about your pet, please don’t bring them here to get groomed.

I have been coming to Broad Ripple for years now! I don't trust anyone else to give my dogs their baths. They are professional and kind and my dogs seem so happy to go! They get treats and love seeing all their dog friends. 10/10 would recommend this place to anyone and everyone!

Love this place! The groomers are knowledgeable and friendly.

The staff was really nice but I dropped my dog off first thing in the morning and my dog wasn't finished until almost closing time.

The groomer we had was awesome! We have a malamute and after her grooming she looked beautiful and hasn’t shed as much since her visit. Most importantly she was very happy and obviously well taken care of when we picked her up. Definitely recommend this place and we’ll be back for sure!

Very very friendly and reasonably priced. Dogs still haven't started shedding again after an entire week and were beautiful and clean after their visit.

My Owen practically jumps out of the car to see his groomers. He is all smiles the minute I tell him its spa day. At his other facility he would cry and shake. I figured he just hated grooming. I decided to give BRDC a try when covid hit because the last facility didnt care to follow CDC guidelines for Covid. After the first visit I was amazed to see my fur baby looking and feeling amazing! Knowing my Owen is being well cared for is so comforting. The prices are great and the groomers are very nice. Highly recommend if you have an anxious pup like mine.

They came highly recommended. Unfortunately, I wasn't able to use their services since the sign said they accept "cash or checks only."

I took my dog at 8 am, they called me back at 5:30 pm. They are friendly. But space is small and there is no way you can see whats going on in the store. They don’t accept card, just cash, and no receipt. So suspicious! I’ll never go back. Can’t trust them.

Sarah Austin, our groomer at Broad Ripple Canine Design is simply the best. Sarah has been grooming our Labradoodle Addy since Addy was just a pup. She takes time to get to know her pup’s personalities, and is so kind and gentle and loving with them. This is all in addition to providing excellent grooming services. She’s honest about what she’s able to do each time without causing distress to the pup. Addy genuinely loves her days with Sarah, and gets very excited when we tell her it’s time to go see Sarah!

I have been using this business for years and my groomer Virginia is AWESOME.

Friendly animal lovers, great prices. They're the best!