25 reviews
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Yelp (5)
Google (20)
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Something Something
3 years ago
Only place we will ever take our pets
Patti Casto
3 years ago
I will never forget the kindness and compassion Karen from Char Mac showed our little Gordy. She was so gentle with him and treated him so respectfully. She was so caring about the loss of our beloved pet. I highly recommend them.
njferrigno
3 years ago
Had a great experience after our 2 year old cat passed away. The owner is very kind and does a fantastic job making sure your pet is respected & cared for. I would highly recommend CharMac! ❤️
melissa steinriede
3 years ago
Gotta say, in our devastating ordeal. These ppl provided prompt economical AND.. BEAUTIFUL RESULTS! The vessel is gorgeous. The personal attention. Our Nuzzie baby was properly respected & I couldn't ask for better service! Thank you. Very simple & easy with Compassion shown.
Lonnie Tingle
3 years ago
Char Mac has handled both of my pet cremations and will continue to handle my future ones as well. They made losing my best friend much easier. First and foremost, they were very comforting to my entire family in our loss and even before. We were struggling for a couple of weeks on when to make one of the most difficult decisions ever. We spoke with John multiple times over the course of the last month. He was very understanding and comforting each time we spoke. They picked up my pet from the vet. This sure was an amazing benefit as my entire family was very upset upon leaving the vet’s office and it wasn’t a car ride any of us wanted to make. They were able to pick him up within hours of his passing. Although the vet was very cooperative and willing to hold him for a couple of days, Char Mac went out of their way to pick him up within hours. They returned our pet back to us within a week. While we were not in a rush, it is good to have him back in the house with us. Lastly, the urn that our pet was returned to us in couldn’t have been better. It is perfect for his fur-ever resting place. It was beautiful with tons of detail and will make us smile each time we look at it. Thanks Char Mac for making one of the most difficult times in our lives a lot easier!
Laura South
3 years ago
I have had several pets cremated though Char Mac They have always been helpfully, and give empathy over the death of your pet. Right now I have my Min Pin there who just passed away Bruiser. They're not costly they do a very good job and I would recommend them
bre c
5 years ago
My cat passed away on 9/3/2019 and we had him cremated here and the woman who we talked to sorry i didn't get her name but this lady was so caring and sweet and supportive she handled tje situation with so much love and compassion i would recommend char mac thank you for going above and beyond in handling my furbaby
Kristen Rush
5 years ago
I'm so upset I didnt grab the man's name who helped me today. When I walked in I overheard a woman who unfortunately was only able to afford the mass cremation option but very much so wanted to bring her baby home. I know there was a reason …
david brashear
5 years ago
Make sure you have your pet professionally groomed before you bring it to this place or you will be judged by the condescending old blond hag that is the receptionist. My brother was murdered this week and my little dog died. She pointed out that my dog had fleas. She was 19 and could not take flea meds-I gave them to her anyway and I probably killed her. I did not need to be made feel bad-as I was sobbing and trying to explain. Totally unprofessional and no sympathy or empathy. She is a heartless ghoul and should NEVER be allowed around people who are grieving.
Christine Gorman
5 years ago
Very understanding and comforting at this time of sadness. The price was fair and service was very accommodating. Thank you....
Amy Walsh-Kuenneke
5 years ago
Price was fair. Very understanding removed my beloved Izzy from the back of the car for my husband and and and I as neither had the heart to do it. Very sympathetic and understanding. This is our 4th time in 10 years, I tell everyone this is the place to go if you want your loved one treated like family.
Ron Harper
6 years ago
I've lost two cats in the space of 4 months this year. The second one was euthanized by our vet who uses this place. I don't understand why it takes TWO WEEKS to get the cremains returned. Not only that, but I paid a craftsman to make a …
Sam Newton
6 years ago
Very quick and fair priced service. Dropped my girl off Tuesday afternoon and picked her up Friday morning. Staff was very caring and sympathetic and treated Roxy with respect even after she was gone. Highly recommend.
June Simonson-Smith
6 years ago
This place is really awesome. We have cremated a lot of pets here unfortunately, but they really add a sense of peace to the process. They do not ask a lot of questions in an already sensitive time, they don't mind if you are bawling your eyes out the whole time and provide plenty of tissues and they let you know they will take care of your baby while they are there. Prices are very competitive and they do pick up for a fee. If you can't afford an urn at the time they will specially package your pet until you can purchase one later.
david grau
6 years ago
Reasonable rates. Quick turnaround. These people actually take your feelings into consideration while doing business with you. They have a nice selection of urns for sale. I wish I had known about them sooner with my other two dogs.
Cindy Whitaker
7 years ago
These people are awesome! They took so much care in my Winston and Salem s remains. Words cannot describe how wonderful and respectful they were
dea diebold
7 years ago
Never a service anyone wants to use, but respectful and kind.
Boogers Rsexy
8 years ago
After 15 years of a companionship no other could provide, our Beloved 2.2lbs Chihuahua past. Our whole family was upset, I don't agree with burying pets in yards by the old oak tree because you don't live for ever and people move all the …
Christy Van Winkle
8 years ago
Nice, caring, friendly, respectful place.
Ashley Yoder
9 years ago
Upon entry to Char Mac I was immediately greeted by a lovely woman who took my cat's remains from me at the door. I requested to see her one last time which she agreed and said she would go to the back to start the paperwork. Upon re-entry, she took my girl and told me time and time again they would take great care of her and treat her with respect. She could tell I was visibly upset (understandable) and began asking about my other pets. We spent 20 or so minutes with this woman talking about my cat's life, my other animals, her animals and I left there feeling significantly better than when I walked in. Her hospitality and understanding nature alone will make me a return customer to Char Mac. Their price is significantly lower than doing end of life services through your vet. When I called around requesting costs, they all told me around $150.00 for private cremation with ash return. I later learned many of those vet clinics simply take the animals to Char Mac. I decide to go straight to the source and was charged $70.00 for cremating my fur baby. I will return here time and time again, and will certainly suggest Char Mac to others.
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Business Hours
Monday
8 AM - 5 PM
Tuesday
8 AM - 5 PM
Wednesday
8 AM - 5 PM
Thursday
8 AM - 5 PM
Friday
8 AM - 5 PM
Saturday
10 AM - 2 PM
Sunday
Closed
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