Randall Road Animal Hospital - South Elgin South Elgin, Illinois

232 reviews

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Reviews: Randall Road Animal Hospital - South Elgin (South Elgin)

All reviews (232)

Yelp (44)

Google (188)

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don duvall

2 years ago

This was my first time at Randall Road. My dog had an ear infection and my current vet could not get me in for 5 days. Randall Road was booked for the day but still made the time to see my dog. The vet went out of his way to answer any questions and the staff was extremely friendly. They have gained a new client and three new patients! Highly recommended!

Amy Mitrenga

2 years ago

Dr. Paul is the heart of Randall Road Animal Hospital. He is thorough, caring, understanding, patient, etc. He is the only vet I trust with our dog. He gives exceptional care.

Francine McGann

2 years ago

Very happy to be with Dr. Borchart again. ????

Kelly Rake

2 years ago

My dog does not like going to the vet at all! And its great that the entire staff does everything they can to make the visit fast and easy. She has also had 2 surgeries there and both went very well.

Greg Hejnas

2 years ago

Friendly and clean. Doctor was very nice

Tehra Goetz

2 years ago

Dr. Paul Bajuk is fantastic. Kind, professional and thorough! Thank you.

Christina Duffy

2 years ago

Dr B is truly awesome with my dog!

Dave Zack

2 years ago

This was my first visit after moving to South Elgin. Everyone was great, from reception to the tech and of course, the vet. My cat and I were able to check in right away and go right into a room. My cat isn’t a very good patient, and the tech was very patient and understanding. The vet was as well, which is such a relief when going in to a new vet for the first time. Thank you to the entire staff!!

Karin Griffin

2 years ago

The interactions I have had over the years have been professional, caring and compassionate. The quality of care my dogs have received has been exceptional. Great vet clinic!

Michelle Williamson

2 years ago

Randall Road Animal Hospital has always been there for us when we need them. The facility is clean and perfect for pets, the staff is friendly & welcoming. Dr Paul & Dr Borchardt are everything you’d want in a vet for your furry family member!

Rachel G

2 years ago

I’ve been using Randall Road Animal hospital for years. I have nothing but positive to say about them. My puppy is in love with Dr Borchardt. After my last dog passed away they sent a sympathy card and it meant so much to me that they took the time to help me grieve.

Stacia Carlson

2 years ago

We love the doctors and staff at RRAH! Everyone is very friendly. I appreciate that the doctors are patient when trying to examine an overly friendly 60lb. puppy that only wants to jump and lick them!!

Stephanie Schramm

2 years ago

The staff is always friendly and knowledgeable. I feel confident that my pets always get the best care.

Jana Limbrunner

2 years ago

I haven’t had one bad experience in the last 3 years we’ve been coming here. Dr. Paul is awesome! I feel like my pup is in great hands when she’s there. They truly care about your pet.

Brian V

2 years ago

Thank you so much to the team at Randall Road Animal Hospital. I moved to the area a few years ago and didn't have a primary (go-to) location for my cat. We tried a few places prior after the place we found unexpectedly closed. I read several of the reviews and found this to be one of the most positive from my research. Our cat took a turn for the worse a couple of weeks ago. I called over and they were able to get him in immediately. Unfortunately, we had to return two weeks later and put him down. It was the first time I've ever had to do this and I can't begin to tell you how wonderful everyone was to our Benji. Dr. Paul talked us through the options. At no time did we ever feel pressured to make a decision we didn't want to make. But, they do give you several different options and allow you to be the one to make your decisions. For not being a "regular" and not really knowing the team at Randall Road Animal Hospital, you feel like you do. I just want to say "Thank you" to the team. We can be happy knowing you were part of making the last few minutes comfortable for the best cat we ever had the pleasure of having for the last 16 years. I would recommend Randall Road Animal Hospital.


2 years ago

This animal hospital was there for me when others turned me down at the time when my dog really needed to be seen. I appreciate the doctor and staff for helping us. I will continue to bring my dog here, they are the best....

Jody Seward

2 years ago

Love Dr. Borchardt, Drove all the way from Crystal Lake to South Elgin, she took such great care of my pup!!!! Thank you so much for being kind and considerate!!!

Kate Bernt

2 years ago

Staff and vet were very kind and compassionate.

E Kiky

2 years ago

Staff and Vet were very friendly and attentive to me and my fur pet.

Kate Jonson

2 years ago

Great prices, great staff and amazing doctors. I've been bringing Simba here for years. Keep up the good work.

Richard Anderson

2 years ago

We have been going to Randall Road Animal hospital for years now! They do an awesome job of taking care of our pets! I would recommend them to anyone in the area looking for a vet! Dr. Paul does a great job!

Ryan Myers

2 years ago

Absolutely horrible service, we have been going here for a couple years but over the past year and a half the service is the worst. We are kept in a waiting room for over an hour past our appointment time and the place wasn’t busy at all. We’ve been patient since they’ve navigated through COVID but now it’s ridiculous. We will not be returning, no one has hours and hours to wait when we made an appointment and the place was empty. Not the first time this happened but it will be the last

Sunshine Fernandez

2 years ago

I honestly don't want to even leave a review because of the experience I had with them, but after opting out of their email advertisements 3x, here we are. During the last couple of months of the stay at home order, our 12yr old boxer/american bulldog lost an alarming amount of weight. Brought her to her appointment on May 5th. After a 5min assessment, the vet recommended that she needed to be put down, really pushing for it to happen that same day. I asked about running labs and doing scans but was advised "it would be a waste of money".. Quoted me like $900 and I was ready to spend that amount. Then I was told I would have to take her to an emergency clinic for the service. I took her home. I made an appointment with another vet for a second opinion. Sushi was acting herself, eating, drinking, chasing bubbles. The weightloss and the lump that grew larger was what I needed someone to look at. Took her to the second vet. Found out that only thing that RRAH assessed correctly was the cancer but the placement of the growth was in the wrong spot. Also, the second clinic asked if there was any bloodwork or imaging done. Found out RRAH told the second clinic that I declined because I couldn't afford it. We let her go that day, May 7th. Myself and my children were heartbroken. The very next day, I had a police officer knock on my door because Randall Road Animal Hospital reported "a dog that wasn't being fed enough". Can you please take me off of your mailing list? *Edited 08/20/2021: It's now well over a year later... I've unsubscribed countless of times and marked so many of their emails as spam and I get this gem today.

Zachary Grim

2 years ago

Great service, great care, good experience overall

Rama Ladd

2 years ago

Very friendly people and great caretakers for my cat who had an ear infection. Very easy to book a first time appointment. And great pricing in my opinion. Fully recommend people go here for a dog or cat

Ashley Lach

2 years ago

Easy to schedule an appointment. It’s a very clean facility. The minute we walked in we were greeted and the staff started checking us in for our appointment. The doctor was friendly and walked us through the appointment. I had my two dogs with me and it was a very quick and easy process!

nancy matias

2 years ago

If you're looking for someone to care for your pet and treat your pet like their own Randall Road Animal Hospital is the exact place to go. They keep you informed the whole way through. Dr. Paul Bajuk personally takes the time out of his busy schedule to call you personally and give you updates. I cant say enough how happy me and my family including Bailey are extremely satisfied and happy we found Randall Road Animal Hospital. Even the staff is extremely helpful with whatever you need. Keep up the great work everyone! Your work truly is appreciated!!

Les Williams

2 years ago

We have been going to Randall Road Animal Hospital for many years. Dr. Paul and his staff have alway done a great job with our four legged children. Great Prices along with Great Service.

Dawn Callsen

2 years ago

I have been to this vet pre-Covid with my now 3yr old Pom. My new Pom puppy could not get in for her puppy shots for 3 months because Randall Road Animal Hospital didn’t have openings. So I took my puppy a few times to VetIQ for all her shots and physicals. The vet at VetIQ said to wait for her rabies vaccine a week after her last distemper because she is so small. So I made an appt with Randall Road Hospital to give her only a Rabies and stool check because VetIQ doesn’t spay dogs. This way Randal Road Hospital would have seen her before she gets spayed and not a new patient. I decided to bring my grown Pom in for his yearly shots too. When I checked out the bill was just shy of $500. I had asked why their prices have gone up so very much, since my older Pom was there 18 months ago- Response from Randall Road Animal Hospital was “other vets cost more”. If a Vet raises their prices so much they should inform previous clients of theirs. Not just slam them with a hefty bill. I had left a previous short negative review and Randall Road Hospital called me and told me they do not want my Pomeranian back to get spayed because of the negative review I left. If I am going to pay very high prices then I will use South Town Animal Hospital or Dundee Animal Hospital for 5 star quality, thorough service for my Pomeranians. I really liked VetIQ for just giving yearly vaccines over by Meijer on N Randall Rd because it’s just walk in and very affordable for stuff like that. The vet was so kind and gave my puppy a little cheese when she had her vaccines because she cries. The treatment on the phone from Randall Road Hospital I received (after leaving a negative review) was shocking to say the least. This is why I am leaving a very thorough review. Now I have to spend more money to meet a new vet first. before my baby Pom can get spayed. But I am glad I found out what kind of place they are- so I guess it was a blessing in disguise.

Colleen Sorensen

2 years ago

Dr. Paul is absolutely amazing and all of his nurses and staff were so accommodating - having a paralyzed dog is hard & they made the visit go so smoothly

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Randall Road Animal Hospital - South Elgin, Illinois, South Elgin

207 Randall Rd

Business Hours


9 AM - 6 PM


9 AM - 6 PM


9 AM - 6 PM


9 AM - 6 PM


9 AM - 6 PM


9 AM - 2 PM



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