The Enchanted Cat Richmond, Illinois

70 reviews

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Reviews: The Enchanted Cat (Richmond)

All reviews (70)

Yelp (20)

Google (50)

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Corrie S

2 years ago

The enchanted cat is the best place I've found to board my kitties! It is by far the best option for the money. The staff is great and helpful. I get regular updates and photos of my cats while I'm away. The cages are larger than any other place I found with multiple levels. Cats get time out side the cage to explore and they have volunteers that come and play with the cats! I travel for work and this is hands down the best place to board your cats. I've looked into and visited many other facilities and no one else has all the benefits of the enchanted cat! I highly recommend them!

Karen Sturgeon

2 years ago

They took care of our 4 cats while we were on a family vacation. Sent us pictures and texts almost everyday. Great staff and gave us such confidence that our little fur babies were in good hands.

Lara Schriver

2 years ago

I have never boarded any pet before and was extremely nervous. The very patient people answered all of my questions and put me at ease. They were extremely accommodating when I needed to extend the stay by a day at the last minute. The actual facility is wonderful - the cats get an enormous, multi-tiered cage. They get 4 hours of playtime and have the option to roam around a bit. Wonderful!

Anne Novicki

2 years ago

I left a message over a week return call!

Firstname M

2 years ago

Contacted them about the cat stay for mid July. I got a response that they will check and get back to me. No response. I called them - no response. No follow up. Imagine if it was last minute issue and they just left you hanging like that. Very unhappy. I would expect a response no matter what.

Ana Gabriela Godoy

2 years ago

This small family business is a lifesaver! Our cats spent almost two months there, we're able to visit every weekend. They're very well treated and the space is awesome! Thank you so much for taking such good care of our furrbabies.

Rich Artz

2 years ago

Nice people great setup great care for the cats

Caryn Nolan

2 years ago

We were very impressed with the care and attention our cat received during his stays! The Enchanted Cat is so Clean and Inviting! I’m so Happy that there’s such a Peaceful and Beautiful facility available to board our cat! Thank you!!

Jeaneen O'Connor

2 years ago

My cat actually came home nicer than he was when I dropped him off. I'll take him again.

Peggy Newman

2 years ago

We boarded our cat at The enchanted Cat for the first time this last week and loved it ! Paula took our cat in at the the minute, we had a family emergency and had to leave town. The facility was very clean, friendly and a safe place, we were very impressed and thankful that we found them. The Enchanted Cat is our new go to place for our cat. Thank you Paula and Darlene for a wonderful experience !

Veronica Lancaster

2 years ago

We have boarded our cats at The Enchanted Cat for over 15 years and have never considered another establishment after their first stay, despite living 50 minutes away. Paula provides large, clean cages and lots of personal care. When we leave our cat here, we travel stress-free knowing that our pet is comfortable and well-cared for.

marie De

3 years ago

My cats Felix and Dakoda were well treated and enjoyed their stay in the Enchanted cat place. They were free to play and well fed. As required, I brought the food to the owner who did an excellent job to feed my two cats. I also had all of the cats' vaccination. My cats were very happy and felt safe during their stays . It is an excellent, a high quality and safe place for cats while people are away. The owner is respectful, nice and loves cats. My cat Dakoda had a trauma, she was a street cat before I adopted her. Dakoda did not have any anxieties at all in the enchanted cat place. She felt safe and loved. I highly recommend this place and I will use it again. Happily we have place like that for cats.

Zoe Helstrom

3 years ago

We boarded our sweet kitty for over a month at Enchanted Cat and were very happy with the experience. Darlene and Paula took great care of our girl, let us know how she was doing regularly, and sent us photo updates. Although we never hope to be away from our girl for so long again, we would board her again in a heartbeat at Enchanted Cat! Absolutely recommend to folks looking for a trustworthy place to board your fur babies!

Richard R

3 years ago

Great place. Great service. Always friendly, and my cats are very happy.

Cody Abbott

3 years ago

They took wonderful care of our senior fur baby while we went a a getaway for a few days. Reasonably priced too!

Donna Prochacka

3 years ago

This is the neatest - literally - place I've seen

janet bell

3 years ago

Paula: wanted to thank you for taking such good care of Nyla in January. I've had her a long time and this was the first time that I had to board her so I was a little concerned. I was pleased that you took the time to call and let me know how she was doing. It made me feel much better knowing that you were taking such good care of her. I really do appreciate you and your facility. If the need ever arises again I will certainly contact you. Thanks again!

Katt D

3 years ago

We absolutely love the care both Darleen and Paula give our cat Morticia. She is used to being treated like a queen, so being at the 'cat resort' ,as we call it,suits her to a tee! The facility is super clean and odor free, nicer than some hotels we've stayed at! We looked at several other places that 'claimed' to board cats and I wouldn't leave the rattiest street cat at any of them! We have total peace of mind leaving our cat kid here, which matters when you're far away. Pricing is more than fair, they have veterinary experience, and even live on-site! Bring your cats here, you won't be disappointed! That nasty reviewer must have a problem with knowing where she was because it WASNT here! ????????????????

Linda Kulek

3 years ago

This is the worst place possible to leave your cat. We had heard less than favorable things about them but during a recent urgent situation we needed to board our cat. She was fed the wrong food and became very sick. They also forgot to give her the medicine we provided. We spent over $350 to get her back in shape when we got back. Beware, Paula lies!!! FOLLOW UP: You, Paula, always have the same old excuse, it's a competitor, you have no record of anyone with that name, etc. Grow up lady and admit your mistakes. People would have a little more respect for you. You know who I am.

mike b

3 years ago

Excellent service. Our Cat nikki was treated like a cat should be. Large play area, a large holding cage. We got regular updates with pictures. Our cat was there 2 weeks with no problems. No worries made our vaycation perrrrrrfect. Thanks guys nikki will see you on our next adventure!

Alex Wehrle

4 years ago

They're literally the best! I can't express how pleased and comfortable I am with Enchanted Cat's care of my cat, and I would recommend them to anyone in a heartbeat. Darlene and Paula have gone above and beyond to make sure my cat was comfortable, taken care of, and happy, and I'm happy to have gotten to know them. My cat Louie was under their care for a couple of months, and during that time period, I received frequent updates on his well-being and was assured he was in good hands. I was very happy with how accommodating they were for Louie. Darlene and Paula's care extended even further when I had to twice fax over a prescription to a clinic in town for a medication for my cat. Both times, they showed how much they cared and helped me out in a big way by getting that medication for my cat. If you ever need a reliable cat-care center in your future, look no further because Enchanted Cat is the place to go. And Darlene and Paula, thank you so much for your thoroughly loving and involved care for Louie!

Chief Gunnar

4 years ago

Perfect Vaca for your kitties

Diane Winter

4 years ago

Caring, clean and lots of catitude!

Georgi Amorin

4 years ago

I discovered this gem a few years ago and have been taking my 3 cats here ever since. I used to go to a nearby kennel that also boards cats, but after they began boarding yapping puppies in their cat room (it took my cats days to return to normal), I decided to look for a new place and so glad I did. The facility here is very clean, quiet and welcoming. The cat enclosures are huge, immaculate and decked out with nice, cozy blankets on multiple levels and their own TV. It's also less expensive than the kennel - things that they upcharge for are included here. In addition, you can clearly tell that Paula and Darlene love cats. Most importantly, I have zero concerns when I drop my cats off here. I know they are in excellent, caring hands.

Ms. Duhig

4 years ago

This is the best place to put your cat(s) and not have to worry about a thing. My cat is on the older side and has diabetes. I was reassured that this is something they can handle and they did. I was worried about putting him in due to his age, but he came out happy and healthy, which I cannot say about other places he has been boarded. These ladies truly care about your cat and the cats get additional attention that they all need. They are very attentive to what your cat needs and wants. I highly recommend that you use the Enchanted Cat if you are looking for a reputable place to put your cat while on vacation. Thank you!

Nicole Katherine

4 years ago

Paula and Darlene are the most wonderful people. They have been compassionate and understanding. I have boarded my two boys with them for the past month and a half and never once worried. I was able to visit and all the cats there are divinely taken care of. You can 100% tell that Paula does this for the LOVE OF CATS!! I will always recommend this place to anyone with cats. The care they have shown to my boys and myself will not be forgotten. Thank you from the bottom of my heart for everything you do.

Phyllis Dassinger

4 years ago

My female maine coone is very tempermental, but by the time I pick her up she doesn't want to leave. Paula is awesome. They have volunteers and kids come in to play with them. I wouldn't go anywhere else for my cat boarding.

Sharla Utz

4 years ago

We have been boarding our cat, Callie, with The Enchanted Cat during vacations for about 15 years. The facilities are spacious and clean with large individual caged areas that are more like cat sized and furnished rooms than cages. There is also plenty of shared space for sociable cats. Callie is always well cared for, including administering medication in recent years. We can not imagine taking her anywhere else!

Sharon Calvillo

4 years ago

I love The Enchanted Cat!!! Everything there is about the cats...Darlene and Paula are very caring, accommodating, loving to all of their furry boarders. They have very large enclosures giving your pets plenty of space and places they can explore and play in. They have a large kitty play area too! The atmosphere is mellow and calming...I love just sitting there with the cats. Darlene and Paula, Thank You Both for all that you did for my cats...I will be back!!!!

Teslyn Butler

4 years ago

I recently went out of town for the holidays and leaving my 9 month kitten with someone was absolutely frightening to me. My initial thought was to have a sitter come visit my beloved Sandino twice a day at our home. But considering that he is a very social cat, I decided that leaving him home would not be a good idea. So after careful review and visiting “The Enchanted Cat” I decided that this is where Sandino needed to be. I researched so many boarding facilities in Chicago but decided to go with this one in Richmond. After meeting with Darlene, I knew it was the place for him. The drive was over a hour for me but I knew it would be worth it. I liked the fact that the cats are in their own individual cages. Speaking of the cages...they are huge and they have small TVs inside them. I also loved the fact that the cats get 4 hours of play a day as well. My cat is a special cat as he was born without his back paws. Darlene and Paula gave him the attention that he needed and took great care of him. The day I arrived to drop Sandino off he has was pretty frightened and hissed at Ms. Darlene. But it was the totally opposite when I came back to pick him up. I could tell that Sandino absolutely adored Ms. Darlene and they had made great friends. As a first time mom to a fur baby. I recommend that you look no further than “The Enchanted Cat”. They kept me updated on Sandino and sent me great pictures while he was there for the 10 days. Paula and Darlene will definitely take your worries away with their professionalism, experience, and empathy.

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The Enchanted Cat, Illinois, Richmond

5602 George St

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