Wags on Willow Northfield, Illinois

Nice caring about pets people

It was our bernedoodles (Cola) first time getting a groom and I was recommended this place by a friend. It took about 2- 2.5 hrs. When I picked her up she was a happy pup and looked even better than when I brought her in (even with shorter summer cut) oh and her face was trimmed beautifully. She smelt so great- even days later! Great customer service from the start of scheduling appt until pickup. I highly recommended this place!

Wags is THE BEST. Just picked up my little pup who is looking quite pretty. She LOVES going there. The staff is terrific.

We have a golden retriever who got the worst trimming ever this week. Prices are high but grooming is not consistent. We have used their services numerous times and NEVER get a consistent result despite the “ notes” they take on the dog. We will be going elsewhere in the future. I gave 2 stars because the facilities are apparently clean. Not enough of a reason to use them again.

My dogs go here for grooming with Maggie and she always does a great job! Mary and her staff are always welcoming and friendly. I highly recommend this place.

I truly wish I could have loved this place. I took my labradoodle Khloé in on Saturday to get a full groom for the first time with Alli. We picked her up and she had her paw pad cut pretty badly and was bleeding quite a lot. I called to see if I could get some clarity around what happened and was told that there was no way she could have been cut while grooming (if she was cut during grooming I would completely understand because accidents do happen). Maybe the cut went by unnoticed which would be okay too however I didn't like the next comments even more when I asked what else could have happened. Alli mentioned that Khloé was nervous in the crate and she could have cut herself in there. Khloé is crate trained and also what in the world could be in the crate that she cuts herself on even if she is nervous? I had to get Khloe's vet involved because her paw pad bled for 4 days and she was in pain. It is now Thursday and just today her paw pad stopped bleeding. Nonetheless, not one call from Wags on Willow to ask how Khloé is doing. Pretty disappointing. Also, she came out of grooming with dirtier ears and teeth than she went in with. The actual hair cut was very pretty though. You'll notice I don't like to leave bad reviews (this is my first) but situations like these should be handled with a lot more attention in my opinion. Khloé means the absolute world to me and I try my hardest to ensure I provide her with the best care and that does include care with the groomers as well and this situation was very unfortunate.

They always do a fantastic job with my Bernese Mountain Dog

Great staff and good treats for the dog

Tony was gentle and did a FABULOUS cut on my poodle Stewie-Thank you Wags!!!!!!

Great grooming and knowledgeable staff. Mary the owner is the best!

Great selection of the best dog food and supplies. The groomers are excellent.

This place is the best!! Joanna really takes care of my little puppy. She's an eskie with a love for getting messy and tangled but every time she comes back looking her best. Joanna understands that different types of coats require different work and she's done a great job for the past year.

Love this place for our dog, he enjoys going and no issues so far.

I LOVE Wags on Willow! They have such beautiful dog accessories like beds, pillow covers, bowls, tin containers, frames, and more!!! They also have a ton of treats and dog food. MY NEW GO TO PLACE FOR TITO!!! Thank you Mary for such excellent service. YOU ROCK!!! :)

Great pet food store with friendly caring staff. They also have a rewards program that's really nice and they carry the higher end brands so if you have picky dogs (or cats) it might be the best place to go.

I'm a big fan. The owner is fantastic and very helpful.