VetRxDirect Coralville, Illinois

Ordered Denamarin and another med for my dog. Got an email the next day, "Sorry, we're out. Do you want to place the whole order on hold until we get it or cancel the Denamarin?" I said, "Ship me the other med now, and the Denamarin when you get it." "Nope - cancel it or put the entire order on hold." Yes, it would have cost them a few dollars in extra shipping to send out two packages, but this was their fault for representing that they had it in stock. Next, I get an email saying they've shipped everything. A week later, I get the box - it doesn't have the Denamarin. I email them complaining that their email was inaccurate. I get a response, "No, we told you we did not have it in stock and that it was a special order product that would take a while to get in." Besides the fact that they NEVER said it was a special-order item, that's not the way to respond to a customer who is frustrated at their mistake. I'll never deal with these folks again and can't recommend that anyone else does.

The fastest and easiest online shopping experience of my life.

Quick and efficient! The cost was 1/3 of what the vet was charging! I would definitely order from them again.

Very satisfied with my order. Fast service.

Use them all the time. Prices good.

I've used VetRxDirect for all of my dogs meds for over 10 years. They have the best prices and selection. They ship fast and have never made a mistake. I'll continue to use VetRxDirect

Absolutely incompetent company. Only gave them 1 star because I had to to leave a review. They never ship stuff.or said they did . Bill you and argue with them. Constantly want a new vet script for every refill really.... customer service is at its worst. Not worth the $2.20 I saved with them for all the flipping headaches run people stay away from them

I ordered some pills for my cat at VetRxDirect and they said they needed vet approval, but my vet was listed in the dropdown, so I went ahead and ordered. Three weeks later, they've charged my credit card, but the order says "Awaiting veterinary approval". I contacted my vet and they said they faxed an approval back a couple weeks ago. I tried using the chat on the website during business hours, but it said no technicians were available so I left a message. No response for about a week. Order still is awaiting vet approval. Today I tried calling, again during business hours. No technicians were available, and eventually got routed to a voicemail system. Left another message. I can't find a way to cancel the order (I ended up picking up more pills directly from the vet). Can't seem to get in touch with anyone - I'm beginning to wonder if this is a "fake" company or something...

Placed an order annually. No problem for four or five years. Then all of a sudden they started to reduce how much i could order because it was more than a years supply although it wasn't. They couldn't be bothered to check with my vet. Glad they did. Now i have a new pharmacy that will fulfill the entire order for less $'s. Way to let a customer walk out the door but thanks for saving me money.

Worst experience ever! Ordered an item with expedited shipping (required) and have not received anything. After almost a week, i tried to call them. Customer service system is un-penetrable and just hangs up during opening hours. Resorted to writing an email and received a response that there is an issue and that I need to contact them. The number provided in the email didn't even ring! These people are the pinnacle of incompetence and shouldn't be selling pharmaceuticals that are needed by sick living beings. They should sell dog toys, that way it won't matter.

Not open to the public. Ecommerce veterinary meds pharmacy

I am very happy with this company! I get my pets meds much cheaper than I've paid in the past. The best part is they have text message reminders for refills that you can reply-to and order directly from your phone or you can specify a timeframe for another reminder if you are not ready for a refill. Super convenient! So far, I am very happy with them. @roganslife

These products are indispensable for pet health and extremely well priced. My rescue Himalayan is prone to upper respiratory infections. At one point he …

i USED TO BE MUCH HAPPIER WITH THIS COMPANY. THEIR PRICES ARE GOOD AND THEIR SERVICE WAS GOOD. IF YOU CALLED THEM, THEY ANSWERED THE PHONE. BUT NOW THINGS ARE DIFFERENT. IF YOU CALL YOU GET A RECORDED MESSAGE AND YOU CAN'T LEAVE A MESSAGE. THEY SAY YOU CAN START A CHAT BUT THAT'S NOT TRUE. YOU CAN ONLY LEAVE A MESSAGE AND THEY RESPOND IN 24 HOURS, WHICH IS REALLY A LONG TIME. THERE HAS BEEN A COMMUNICATION BREAKDOWN BETWEEN MY VET'S OFFICE AND THIS COMPANY AND I'LL TRUST MY VET ANYDAY. SO BE AWARE THAT THOUGH THE PRICES ARE GOOD, YOU MIGHT NOT GET THE MEDICINES ON TIME, WHICH MEANS YOU'LL HAVE TO BUY FROM A MORE EXPENSIVE VENDOR.

Great prices and quick shipping. Only place that had all three things I needed.

Ordered on Friday delivered on Monday - Excellent service - will buy from again.

VetRxDirect has made paying for and obtaining my elderly animals meds an absolute breeze. The cost for the exact same brand name meds is 1/8 the cost of what the Vet charges and their customer service has been nothing but polite and …

I recently lost my cat due to a battle with diabetes! I have been a loyal customer buying my insuline only through this website! I have an unopened 100 pack of insulin pen needles and they won’t credit my card or account due to it being a prescription! The package is not a medicine and should already be included with the insulin pen anyway! I’m very disatisfied with their lack of customer service especially since the needles are in the same unopened package they were delivered to me in! Please don’t think this company cares about you or your pets!

Excellent. Will take 2 days extra if a prescription needs to be gotten from your vet. Good prices and delivery.

They sat on my vet's prescription approval for FOUR DAYS (two days, if you take out the weekend). I ordered with plenty of time to get the meds within 5-8 days, but after they sat on it, that wasn't the case. They tried to nickel and dime …

It was honestly a complete nightmare to deal with them. By the time I finally got my meds, I didn't want it any more, so I refused the package. Then I got an email from them saying that I didn't get a RMA from them, so they weren't going to …

I will not use this company again. There are many other more customer oriented companies with competitive prices on the internet. After many years of illness and many purchases of prescriptions, supplements, and special diet foods, my dog …

This is one of the best companies I’ve ever done business with, period. Not sure where the neg reviews are coming from, because I’ve been using them for years for multiple pets. They make hard-to-find medicines available, and expensive medicines much more affordable. Their customer service has always been proactive, and they seem to genuinely care about animals and what they do.

Online Pharmacies are all cheaper than the vet's office but have to compare Rx price pharmacy to pharmacy. For example VetRxDirect was cheaper for Reglan but not cheaper for yearly supply of Interceptor Plus and Simparica. Switched from …

We love VetRxDirect! The are much less expensive than the vet and ship faster than many of their online competitors. Their knowledgeable and helpful staff is always very friendly. They carry an extensive list of medications and supplements. They also compound at reasonable prices , which is had to find. I would give them 5 stars, but there are times they are out of stock of a few items. Not all the time, but frequently enough to be a nuisance.