Wigglyville Pet Boutique Chicago, Illinois

We've been taking our dog for grooming to Wigglyville for a few years now and we love these guys; top-notch customer service and always friendly. But most importantly, our dog also loves going to her grooming appointments, which says a lot since she is terrified of water! We've never had a bad experience there and really appreciated Hollis' expertise with dogs with a double coat. Our doggo always looks fantastic - even our vet complimented how well her paws were groomed. Although we've moved to the suburbs now, we still take our dog to Wigglyville for the excellent grooming and stellar service.

This place has a great selection and normally wonderful service. Recently we've had some very rude experiences with a male employee that have caused us to shop elsewhere. Hopefully this is just a temporary set back because otherwise it is great!

Over-priced and the staff is rude.

I would give one star because the male employee was rude. We did not get greeted when we walked in. I stood at the front door putting my mask on, but my husband forgot. The first thing the male employee said was, “do you have a mask you can put on?” My husband said “Yes, I do” calmly and puts it on. Then the male employee says “please do.” The entire time he is playing on the computer. He never asked me for help and I was in there for a while. I gave two stars just because the prices of their products are more reasonable than the dog store down the street. For that reason I still bought some souvenirs to take back home to FL to my other pups. I pay for my $70 purchases and the male employee says, “you’re all set” and goes back to his computer. I stood there appalled waiting for a, “thanks for coming in!” Or, “have a nice day.” Nope, nothing. I own 3 businesses of my own and customer service is EVERYTHING! This establishment needs help in that department. As you can see from other reviews, I’m NOT the only person that stated the staff is rude. The owner’s reply indicates just that. RUDE! Also, the owner insinuated I was lying about the mask situation stating he asked us several times and that we were rude. PLEASE PLEASE show the video footage. I’d love for everyone to see exactly where he asked us “several” times and how we were being rude. Instead of playing he said, she said, YOU HAVE THE PROOF THAT YOU CAN SHOW YOUR PATRONS!! To anyone that goes to this store, you may want to video the whole time you’re in there for your own proof because the owner will accuse you of doing things that never happened to try and save their terrible business. How about accepting your faults and train your staff on customer service skills. That would have been a better reply.

Shane was vet informative and helpful with out question and helping with our puppy’s needs. They have lots of sizes and options for harness and collars too.

Super friendly staff, great service

Holis has groomed my dogs for years; she's always patient, honest, and thorough. They have always made an effort to track down food for my allergy dog or special freeze dried for training.

A friendly knowledgeable staff that takes the time to answer your questions and make you feel comfortable with your purchase. No matter how silly the question may be they are always helpful!

Great shop and nice people for your pooch!

Hollis and the team are great. Our two dogs never looked better and their food, accessories etc options are awesome.

The shop is nice but I experienced rude customer service. Clerk made us wait outside to form a line and let other customers go in without making them respect the line he started. Once inside, we heard him endlessly talking to other customers about his dog rather than prioritizing offering to help new potential customers.

Fantastic pet grooming services! Best in the West Loop!

A decent pet store, mainly for cat and dog food and toys. They are medium to small sized so their is some limitation in their selection

Went in to pet a cute puppy. Prices are expensive for pets...was just wondering what happens if nobody was interested in buying a puppy for 9000 dirhams...what happens then!!!!!! Huge concern

I’ve been taking my Frenchie, Butters here for years. Hollis is wonderful and I would not take him anywhere else. Thanks Hollis!

Groomer does an excellent job. Expensive but worth it. The shop is well stocked and the staff is very pleasant and helpful.

Pretty good neighborhood place. Better prices than the natural pet food store. I would still say more bet boutique than pet shop.

Super helpfull customer service. Knew product well and prices are comparable if not cheaper than most places

The staff is incredibly friendly and helpful! Our cat has special diet requirements and they now stock food that we requested just for her. If they don't have something you need, just ask and they will happily order anything you need and keep it stocked if it's a recurring purchase.

Groomer is awesome, she is a little more expensive than some but worth it. Patient, explained everything and didnt take any shortcut. Def worth the price.

I love this place. Always great service. Very accommodating, if they don't have, they can usually get it.

No self dog wash stations anymore

Louie and Buckley both love all our Wigglyvlles - best service = happy pups!