VCA Animal Care Center of Chicago Chicago, Illinois

Technician explained wrong information about vaccine. She said it lasts three years, but other staff entered the room and corrected that it lasts one year. Two techinicians seem nervous and unprofessional like new grad technician. Brought my cat without explanation about what they are going to do. They failed to find vein at once, even failed to inject a vaccine even though my cat is stable and not moving back and forth. Disappeared without any explanation at the end of the treatment. I was so disappointed about this non-professionalism.

I had a very positive experience here, all my questions and concerns about my cat were addressed and everyone was very good with her, she did not even seem stressed.

Been going here for years. My dog got sick recently and they said next available day is in October. Guess they only have time for cashing those regularly scheduled vaccination checks.

When we drop our dog off for boarding we expect his basic needs to be met. Called at 1pm the day after he got there to find out they hadn't fed him since 4pm the day before. Also, we were told our dog got multiple walks per day, come to find out that their "walks" are a 12 foot walk to an indoor puddle area. Dogs do not get a second of sunlight or outdoor time while there. We have had good experiences with medical care here, but do not use their boarding. Straight up animal abuse. We're disgusted.

My dogs have been going here for the past 3 years or so. Lets just say they are the best with everything. Everytime I call them with issues that my dogs have, they always help out. I hate going to other vets because the vca staff are like family. Katy and liz are always so nice and always want to help out. Katy has been helping me with trying to get my dogs to travel abroad with us and shes the best. The staff are all knowledgeable and I never had an issue with them as they are always so nice. I highly reccomend vca and their plans too. My dogs have had dental cleaning, neutering, and many emergencies at vca at a very little cost. Vca has definitely exceeded my expectations.

Dr. Moodie is wonderful! He goes through everything throughly. He is obviously passionate about cats, and their long term health. I took both of my kitties here, and they both came home in a good mood.

After thousands of dollars and 9 days in their clinic, we still couldn’t get a diagnosis. Felt like they were guessing every time. Total waste of time and energy for our sick pet and huge waste of money and time for us. Went somewhere else and was able to figure out the issue in one visit.

Love how they take care of your pets and call to check on them afterwards

The care for our dog seems secondary to the money they can bill you. Every procedure they recommended was 'necessary' and with each test we had done, we learned very little but were told more tests were necessary. The results from each test were also painted in the worst light which felt like scare mongering. Every bit of feedback I had to rebuttal by asking if the numbers were unusual for a dog of his age, which they aren't. They completely lost my trust.

During COVID, my cat was seen and evaluated with my safety and the safety of their staff in mind. The vet called while I waited outside in my car and my cat was on the examination table in front of the vet to talk through his prognosis and plot out next steps. The vet was knowledgeable, open to questions, and provided succinct next steps. VCA is a great health partner for our cats.

I'm a new pet owner and I called the VCA on Washington after several other clinics had long waits for a first check-up (understandable with COVID challenges!) When I explained to the intake person (Katie I think?) that my cat is FIV+ and had a concerning abrasion, she immediately suggested we get him in that same day. From that moment on I saw nothing but kindness, patience, and thorough attention to detail from everyone at VCA! Dr. Eva answered all my questions and explained different follow-up treatment options to avoid any additional stress for my cat. She never seemed rushed and even shared some general pointers on what cat behaviors to notice in the future. Even the "small" things like a follow-up call to confirm my email address were done with a warm and supportive tone. Thank you to the whole team for making me feel great about the next steps for my cat, as well as confident that he'll have excellent care in the future!

Wonderful, caring staff. My dog is in great hands here

This was a fast and efficient process. I arrived 10min prior to my appointment they took Coco right in and asked me to wait in the foyer. The doc called me on the phone while he looked over Coco and explained everything, (her wt, current health, needed vaccines, and price). I agreed to the recommended treatments and I paid with my credit card over the phone with the receptionist. This appointment didn't take 30min. I personally feel that this process is better. I really like the doctor and how transparent he is and not wanting to waste your money with unnecessary treatments ☺️.

We took our 2 cats during pandemic, they have you turn them in and the doc gives you a call for the consultation. It was easy, simple, and the staff was nothing but great to our 2 cats. 10/10 would recommend

We love it..! They take care of my lily dog ???? Really good. She's so happy with the toys she received. Thank you so much.

They are unprofessional. They robbed me of a visit when it wasn’t my fault, I got there on time but unfortunately forgot the records of my dog. The nurse upfront told me I can go grab it and come back within the hour which I did & made it back in time, but then the doctor decided not to vaccinate my dog because apparently she ran out of time. Then the doc told me that she’ll charge me the visit & when I bring him back for his vaccines they won’t charge me for the visit, so when I went back the manager still tried to charge me for the visit. I told her about what the doc & nurse told me but insisted that the doc mentioned in her report they must charge me for the visit again.... so why on earth did she tell me they won’t charge? Why did she not cancel the whole check up visit in the first place so I can do the check up with the vaccines in the 2nd visit, but she didn’t so I can get charged twice. Watch out when you deal with them as they will try to rob you of your money if you don’t pay attention!

Have had great experiences with all the vets we have seen at this location! Our dog is super super nervous at the vet and they are great with him. Appointments are on time and the care plan is reasonable.

Use to be a good place, in my recent visit my dog was going in for some shots she came out worst, we had to bring her back for them to tell us there was nothing wrong, spent over 900 until we finally took her to an animal hospital where they told us what was wrong and that she needed a specialist. Don’t recommend bringing your pet here they’ll just make you wait and do nothing right.

Masters of switch and bait. I should have stopped bringing my dog here years ago. I would give them zero stars if I could. I only come here for the grooming since they misdiagnosed my dog with cancer a few years ago. Found out the vet my dog normally saw here left because of the working conditions. Now everytime i bring my dog here for a groom, the price goes up without notice. This has been going on for over the past year. Make the appointment and i am quoted one price, get there and it's much more. Today my dog needed a rabies vaccination before the grooming, was told one price over the phone, drop my dog off and I am informed she has to have an examination. Talk to a manager who could care less that it would be another 85 plus for the exam i was not informed about. My only option was to come pick my dog up, no apology for being misinformed and misquoted. They were not interested in doing anything to make up for the horrible customer service i received either. Avoid the headache and go somewhere else, you and your dog deserve better.

Quick, friendly appointment. They even called to check up on my cat.

I had to put my best friend of nearly seven years down a few weeks ago. Her name was 13 (Teenie.) The vet (i believe her name is Eva K, maybe?) went absolutely above and beyond to do all she could to save her. It was one of the hardest days of my life, but i am so glad we were at VCA. I have a new little buddy now. His name is Gator, and he bites a LOT. He is an all black kitten with all the energy in the world. We will be going to VCA for all of his care. I have attached a photo of 13. Wasn’t she beautiful?! Thank you again, VCA.

Dr. Niemiec was wonderful. He took his time discussing all the available treatment options and pricing for my dog’s condition, even taking into consideration our current situation at home (with a newborn) and providing recommendations to save us extra money. I would highly recommend!!

Came in for a visit and the total visit was extremely quick, which confused me if it was suppose to be a "full" exam. The staff was friendly but I wasn't sure the doctors or staff truly cared about my pet's problem. The doctors recommended a medication for my dog but then staff said since all her test results were negative she does not have to take it. When I called back furious about why I paid so much for medicine she did not have to take they said just give it to her if you want, it won't hurt her. After a day or two a manager calls back and says she is sorry for the interaction with the front desk staff But now I am stuck with expensive medication. VCA should not be dropping the ball like this.

This is my pets vet clinic. Service is alwAys great and the vets take their time to explain any concerns to you. They are also open on weekends which is very helpful for those who work during regular work week hours. I highly recommend this clinic to any pet owners and am so glad that I found them Myself.

This place is beyond amazing.

I’ve been here many times in the last several months and have been very happy with the service. My dog Bailey has always been treated very well and the staff has always answered all of my questions — no matter how ridiculous my questions may be. I’m giving 4 stars because I have never been able to go inside or meet the vets due to covid. I highly recommend this vet hospital. Thank you for taking great care of my girl!

This has been the only vet office I have taken my new puppy to. I was a little nervous about not being able to go into appointments with her now that there are covid policies in place. The staff and doctors are always super pleasant to talk to on the phone and are very detailed in walking you through everything since you can’t be at the appointment in person. They are easy to contact and schedule appointments with. I would absolutely recommend this vet!

My doggo always comes back happy knowing he got treated very well. I am very thankful.

The staff was very friendly and was so helpful with my sick puppy! I really appreciated them seeing us on short notice.

The wait is not very long, even with an appointment.