Premier Veterinary Group - Chicago Chicago, Illinois

Always a good experience. Friendly, professional, organized.

I would give minus 5 if that is an option, i brought my dog per the second time with a lot pain not able to walk, first the front desk people has a horrible attitude after waiting per long time they nurse checked the dog and got the nerves to assured that my dog has cancer, well id you know that the dog got cancer admitted him and treat him! Thry discharge the dog and said that IS NOT SPACE FOR HIM TODAY, are you kidding me? Then we call back and the lady answered the phones got the NASTIEST ATTITUDE CARELESS ABOUT THE DOG, and remarked the waiting time is 16 hours or more, i asked her about if they care that my dog is on pain and she dont give a $&) literally, this person is working in the wrong place she belongs to an slaughter home, or meat market THIS PLACE DONT CARE ABOU YOUR ANIMALS, rude, unprofessional, very nasty attitudes tge whole team seems to be overwhelmed

I’ve been trying to find the words to articulate my absolute gratitude to the team here for saving my yorkie this September. I arrived at 3AM on a Saturday, beside myself because my dog was struggling to breathe. He had just started an anti fungal regiment, and the affects were just devastating to him. The team calmly took him in and for the next several days monitored him on oxygen and gave me 2-3 updates per day. I could tel from the start each person looking after him genuinely cared about him, and I will be eternally grateful for their love and care. Was it “expensive”? It was more than a typical vet visit. But these people care for our animals when nobody else can and for me, that’s all that matters.

Pretty sad Is that these primary veteran groups charge such high prices they charge 10 times more than a regular vet would charge PRICE GOUGING I paid 340 to incarcerate my 50lb dog recieved her ashes and paw prints and this place charges 300 for a 7lb puppy without ashes or paw prints THIS IS SO SAD OF A veterinarian hospital just because its after hours

I bought my baby here Friday around 1 in the morning, didn’t have an appointment and I didn’t call before hand. I just bought her in because I knew it was an emergency and they took her right in without an issue. Set her up with oxygen and gave her the best care she could had received. Unfortunately, my dog didn’t make it but I am 100% sure the team did everything they could to make her last moments the most comfortable and for that I have to say Thank you. Thank you for providing me with options, and for being supportive of the decision I made. The nurses made sure to communicate everything well and were patient with my girlfriend and I.

We brought our dog into Premier for an emergency visit last night, and every staff member we encountered (from the admitting desk, to the techs, to the vet) went out of their way to be accommodating and kind. They made an unpleasant and scary experience much more tolerable. This level of service and professionalism is particularly impressive given the apparent backlog of patients lately. We hope we don't have to use their emergency services again, but it's good to know they're there if necessary. And we're happy to say our dog is now doing well! So kudos to the staff at Premier, and we will definitely be referring our friends and family here.

It’s a shame there are so many 1 star reviews about this place because they are outstanding. Don’t be turned off by the one star reviews, please. I know when a pet is in distress, the owner is an anxious wreck and can be very emotional but these doctors and techs genuinely care about animals otherwise they wouldn’t be doing this job. They don’t get paid that much relative to the amount of work they do so they don’t do it for the money. The pandemic is a stressful time for everyone. Add on top of it an emergency for your fur-love and it creates a very stressful situation. My dog is my whole world and I trust her in their care.

I went to this hospital last night after calling/visiting two other hospitals and being turned away or facing a multiple hour wait to even have my cat triaged to determine how critical his case was. The hospital quickly checked to make sure he was not in a critical state before a few hours wait for a full exam. My cat is definitely a complicated case as he has been to the vet 4 other times in the past month. The vet listened carefully, asked great follow-up questions to help me remember his full medical history, and took the time to validate the difficulty of the situation, ultimately doing supportive care and setting me up with an appointment with a specialist. The only downside of this hospital compared to another I’ve been to is that you are not able to stay with your pet the whole time, though this was easily overshadowed by the great care they provided and clear communication.

I had a very positive experience with Dr. Jankovits and all the staff at Premier. My dog, George, needed to have a partial tail amputation due to a mast cell tumor and everything went smoothly. Dr. Jankovits explained all of the options and allowed me to ask questions. All of the staff are extremely caring. I was concerned when I read some of the reviews, vet care is expensive and at an emergency vet, sometimes there are not a lot of options to help the pet, but overall, my experience was very positive.

They waste people Time if the pet isn’t severely hurt

For the last year and a half, our pup has been a patient of Dr. Simpson’s and her nurse, Clare. There is nothing we can write to adequately do justice to how wonderful these two are as, both, professionals and human beings. Fiona’s condition was complex and required what seemed like constant reevaluation. Dr. Simpson was extremely thorough in everything she did, taking the time to make sure we understood what was going on, answering any questions and discussing our own thoughts. Fiona bonded with Clare. While we couldn’t be there to see it first hand, I’m fairly certain they were inseparable while Fi was there and Clare ensured she was treated like an absolute princess. They loved our girl as much as we did and did everything they possibly could to help her. The impression they made on us will last a lifetime. The world needs more Dr. Simpsons and more Clares They’re two of the most selfless, caring and loving professionals we’ve ever had the pleasure of meeting. They became part of our family during a tough time and we couldn’t be more happy to have found them.

CLOSE THIS PLACE DOWN , IF YOU CARE ABOUT YOUR PET DONT TAKE IT HERE , THE STAFF IS RUDE AND WONT DO MUCH TO HELP YOU JUST TAKE YOUR MONEY ????????‼️‼️ How you gonna ask me to go ask for help but your staff is rude and unprofessional? How about you check those recorded phone calls, I assume you guys have if not I recommend you to get one

Seems like they don't know how to properly clean up wounds, My dog had and infection after these people failed on cleaning my dog's wound properly. I'm glad I took my dog to its regular vet to get checked and Now I had to hospitalized him after their negligence.

Yesterday night, I brought my 7 month old puppy into this location due to him ingesting something he should not have. I waited for about an hour and a half, and after some time, I was on the phone with the doctor, who proceeded to tell me the simple treatments she was going to perform in order to better my pet. Once this was finished, I brought my dog home to get him cleaned up since this place failed to properly clean him up after he had an accident there. Upon cleaning him up, I noticed that his testicles were incredibly inflamed, had a terrible rash on them, and were bleeding slightly. I immediately called the vet back to get some answers being as though the treatment they performed had absolutely nothing to do with his parts. The nurse on the phone was very dismissive and repeatedly said she did not know what to tell me. Sounds like she definitely needs to go back to school for that. Secondly, the doctor as well assured me this was not caused by them. She insisted I send an email so she can better assist me. In the email, she completely down played my complaints, putting things such as- to me they are not “significantly bruised” almost making me feel as if they were not taking me serious. Completely unprofessional. I understand that when a pet needs to be seen right away, you may take them to the most convenient location possible, but please do NOT take your animal here. It is day two and my puppies rash has gotten bigger and more inflamed than ever. I have absolutely no answers and am still waiting to here what my regular vet has to say about this. This location clearly does a great job at responding to both good and bad comments, so let’s make sure that when you guys see this (premier) instead of an “apology” leave me corporates information. I will absolutely be contacting my lawyer.

I've always brought my cat's here when there were emergencies, 3 cats over 20 years old it's a couple times a year. They have always been great! I wouldn't recommend anyone else. To the team over there Thank you for all you do!

I would like to thank the entire staff for doing what they could to try and help save my brothers dog Monday. The receptionist at the front desk are so nice and very helpful. The security guard even helped to go out in the parking lot to go find my brother, she is so nice. We appreciate you guys so much as mourn.

Please don’t come here, they don’t care about our dogs health, they only care about the money. Workers out front were so rude. Our dog could be dying and they want you to register first and make sure you can pay.

Already turned off by this place. I called because my dog is sick, possibly dying, my vet is full and gave me recommendations. Upon calling and explaining to the receptionist why I'm calling, mid way, she cut me off and started talking about the services they provide, appointments and repeatedly mentioned how they're pricey. The entire conversation was rushed and she seemed quick tempered. I'm trying to go over options for my dog as it's difficult to make arrangements for things, I couldn't get a word in edgewise as I'm trying to say what I'm looking for, she just kept pushing her words out and reminding me they're pricey. Needless to say, I'll be contacting the other ER recommended to me. If people don't want to deal with the public, stop working customer service. I'm trying to be calm myself dealing with possibly loosing my pet. In this regard, the staff there should be trying to make people feel at ease.

Highly recommend. Been here 4 times throughout the years with my cat as its open 24hr and is the only place that will take your pet right away. YES its expensive, always have an emergency fund of at least $500-$1000+ for your pet, the visit alone is around $150. My cat has a recurring constipation issue and I thought for sure he was a goner this time as I tried everything at home to help him, he was barely moving after a certain point so I rushed him here around 3pm. Even though this place was packed, they immediately checked my cat to see if he was stable. Since he was stable, I was told to come back at 2am as they were completely at capacity (parking lot was full). I was signed up to their text service (where you virtually wait in line), my appointment was bumped up to 11pm. I drove up and my cat was taken in to be observed, I was finally tended to at around 3 am. Yes it was a loooong wait. Something to consider, if your pet isn't immediately dying, you will be waiting around. I didn't get home until 4am. This is not the vets fault. Similar to a real hospital, more critical patients will be taken care of right away. Adding COVID into mix which has increased their patient load while shortening staff, be prepared to wait ridiculous times. It is what it is and hopefully this can be improved in the future. Due to COVID I waited in the car the whole time, which I don't consider a massive negative. I made sure to bring a book and I purchased food nearby while I waited (lots of restaurants to walk to). Once the vet assessed my cat I was called and every single thing was outlined for me before any type of procedure or treatment was performed. I have never felt being taken advantage of by this place, the vet tried their hardest to only include procedures I could afford and that were absolutely necessary. They made suggestions and explained everything thoroughly and clearly. The staff was extremely kind and pleasant, they answered any questions I had. Whenever I call this place with an emergency, the phone is immediately picked up and my concerns are heard. My senior cat is still alive today and I would attribute it to the hardworking and pleasant staff here. I'm grateful for all that they do.

We brought our sick dog Penny here. She had became incredibly ill on labor day. The team worked incredibly hard and provided top level service. The communication was excellent, with two calls a day at the minimum and all of my calls responded to within 30 minutes. While my dog did not survive because she had a fatal case of Lyme nephritis, I believe she got the best care possible. Dr. Suor and Dr. Simpson showed that they clearly cared a lot about my dog. While I hope I never have to come back, I would trust any of my pets here.

This people make me drive all the way from Berwyn area. For nothing Prior coming I called and asked if I can bring my sick dog to vet place. Lady that took my call after explaining that my dog was intoxicated due to his allergies to Chicken and my local Vet was not able to receive him. I was recommended by my local vet. Upon arrival no one was attending from door about 5 minutes no one open the front reception door until We know window Lady came by asking me for if I had an appointment (Sharon) I explained the situation again and tell her that spoke over the phone and was ok that triage will help calling my vet to get name of injection for my dog to inject him with anti Allergies serum She than leaves without saying anything and 15 minutes passed and nothing I called again and there she is answering the phone Then i asked again if she will take care of my dog She sends until then another nurse who asked again all symptoms Just to tell me that there is a 13 hour wait to see my dog… really disappointed of kind of bad service ???? ???? Yes maybe not sharon but you are premier veterinary group on 3927 w Belmond…. Correct!! So then your place even has a sign about people coming in with actitud that drove my attention according to message on door… this is a healing place…..bull … c

They ran all of the necessary tests and still kept us for 2 plus hours for discharge. After waiting 14 plus hours to even get in. And then 3 hours to hear anything. They just want to take your money and waste your time. Not to mention they pushed our original appointment 4 hours. Some people have to work. Not much of an emergency vet if you cant get emergency care.

My 13 week old kitten was losing weight and had diarrhea and no appetite, he did not have a primary vet yet so I had to take him to premier. Both times I used the wait in line feature on my phone which gives you an appointment for that day if it’s not an critical emergency. The kitten was admitted for 3 days and unfortunately did not make it. The staff took amazing care of him those last three days, they called me with all updates and I could call whenever to check on him. They did not rush to do invasive unnecessary diagnostic tests which would have been useless. They called and went over any treatment and prices, yes it is expensive however it is an emergency clinic just like the ER is more expensive then going to your primary doctor. Thanks to the staff that took care of my little guy for giving him his best chance!

What type of hospital is this??? I came here because my regular vet wouldn't be able to take me for another day and my dog's condition got worse throughout the day. It isn't anything life threatening in the moment but she needed to be looked before things really started to get serious. I get there and the lady comes out and listens to her heart. She then tells me she's in stable condition so we'll text you when to come back in approximately 6-7 hours. 6-7 HOURS??!? A hospital is supposed to take you in right away. When I got home after about a 30-40 minute drive I checked my text messages. First they said my approximate appointment would be at 10:30pm then they said my appointment would be at 2am. TWO IN THE MORNING!! WHAT KIND OF SERVICE IS THIS?? If my dog had something even more serious would they still have said I need to wait that long? The whole point of an emergency hospital is they look at the patient whether it's very severe or not when your own vet can't see you. I would not recommend this place at all. If they obviously don't care about your pet why should I pay double or triple the amount for "EMERGENCY" service that is 10 hours later?? I rather wait for the appointment by my regular vet just a little bit longer after the 10 hour wait -_- If I could give them 0 stars I would. So ridiculous! They all want your money but don't care one bit if your dog gets even more sick/severe. Come back when they'll ready to help your dog not when your dog actually needs their help. -_-

Our cat Biscuit was taken care of over the course of the past week for what was a very tough situation. While he unfortunately didn't make it we wanted to make sure that we commended the staff for their professionalism, care and sympathy while working on our buddy. They made us feel as comfortable as possible every step of the way. Even though we had to wait in the car due to Covid, they gave us frequent updates and allowed us in to see him two separate times. In our buddy's last moments, Dr. Venhuizen and the nurses were very compassionate and made sure both we and Biscuit were tended to. Definitely recommend in the case of emergency and appreciate everything they did for us.

My dog became a ping pong ball where VCA animal hospital recommended me to Premier, Premier Veterinary Group recommended to animal poison control, and animal poison control recommended to send her to the veterinarian. Seriously? My dog is poisoned with garlic, and studies says that symptoms may take days to appear. How can emergency care (Premier Veterinarian Group) recommend me to call to animal poison if the hotline can not examine my dog? Doctors have to study 4 years to know properly how to clear the animal’s body before is too late, not the hotline as they recommended. When I called to the hotline the lady on the phone didn’t even know what to tell me, she asked for a moment to find out in a book, and at the end told me to just send my dog to a clinic. I don’t know which one is worse.

I called to schedule a Neurology appointment with Dr Fuller. The receptionist who picked up the phone was very friendly and asked if I could hold, which of course I could. It was not the same person who picked up the call. The woman was loud and screechy, I had to pull my ear away from the phone, She searched for Neurology's earliest appointment which she said was the end of July, I then asked if I should email over my records and she abruptly said it wasn't necessary if I didn't make the appointment. I felt rushed and scolded, I was going to schedule, my mind was just all over the place. As she took my information she was short with me and seemed like I was bothering her. I was referred here by my regular vet who stated this hospital was elite and had high standards. I asked her if I could speak to the manager, and she stated she was the manager and her name was Jean. I was completely awestruck when I realized this Premier hospital has that woman as a customer service manager. Someone really needs to give her a reality check. After I hung up and thought about it, I called back to cancel my appointment, I will be going elsewhere because of your manager.

We are in phase 5, stop torturing owners and their dogs in hot parking lots. Let us in! we can wear a mask if you’re so worried. When a dog has a MAJOR surgery the worst place to be is in a baking parking lot. If we can now enter a hospital for humans I think it’s time to let us enter an animal hospital. And I recommend when pets AKA our children are released from a major surgery you need to work out a time so that the owners can be met by a doctor to discuss “hands on” how to handle and assist them after a major surgery. Doing a post op over the phone doesn’t explain how to properly handle them for bathroom breaks during the multi week recovery. You need to make exceptions for major surgery patients. I am absolutely shocked that you did not tell us how important it was to express their bladder, thank God there’s YouTube to help. UPDATE….If you have team members that are not vaccinated they can wear a mask and we can wear a mask, we can also keep 6 feet distance from them. Any other reason for not letting us in (critical care patients) is animal cruelty!!!!! As a professional healthcare provider all of your staff should be vaccinate, currently all urban US citizens are within five minutes of a vaccination site. When will your “non-Vaccinated” staff decide to interact with the world since Covid will never be fully eradicated.

Horrible vet. I can't even begin to describe how infuriated I am with this vet. My dog, Nacho, came in with me yesterday Monday June 28th and died today Tuesday June 29th. You want to know why? Because this vet chooses payments over the health and wellness of your loved companions. I brought him yesterday and left yesterday with the cheapest option I could ($330 for outpatient care) because I did not have $2,008 - $2,308 to keep him in the hospital for at least 24hrs and give him the proper treatment. They would not hospitalize him, do diagnostics, nor treat him until their payments were recieved. And yes they did offer their useless credit line but that option is only if I did get approved. They knew he was severe but wouldn't do a single thing without their money, I mean what are we gonna do - not pay them for their services? If only *I*, a regular part time worker, could have actually had $2,008 - $2,308 ON HAND in order for them to save my little man. Had they given me reassurance, had they actually cared about our pets and tried to work with us to be able to pay off the money over time or even after or anything else other than paying thousands UP FRONT, then my little man would still be alive today. Sure they kept recommending hospitalization, sure they kept recommending diagnostics and all else, but not once did they lift a finger before their pay. Horrible vet. They kept recommending everything because I was desperate however when I said I'd take him elsewhere and pay elsewhere for his care, they became persistent with outpatient care even after saying it was supposedly not the "best" option compared to hospitalization. Take your loved companions elsewhere please. Don't let them die either.

The doctor was nice and very helpful. Good place to go if your dog needs attention in the wee hours of the night, but be prepared to wait; I got there at 11:30pm???? and left at 5:30am☀️. At least my dog is in a better shape to now visit his primary vet, and he's been invited back to Premier just in case his primary physician is booked.