PetSmart Chicago, Illinois

179 reviews

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Reviews: PetSmart (Chicago)

All reviews (179)

Yelp (51)

Google (128)

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Natalie Alvarez

a year ago

Asked for a refund and they didnt want to give me my refund manager was being rude

Danny C

a year ago

Super helpful and friendly associates!

Danica Thomas

a year ago

After a series of bad grooming experiences at petco locations, I had an amazing experience at this petsmart! Stephanie was our groomer and she did a phenomenal job. Usually my dog comes home with hair still falling off of him, but Stephanie brushed him carefully and thoroughly so he wasn’t even shedding when we got in the car! She also recommended a great brush that I’ve been using and found very helpful. Will 100% schedule our next dog grooming appointment at this petsmart.

Adrian Coss

a year ago

Great customer service and grooming service. I recommend you to call instead of doing the online appointments because it might say no available appointments until you call they would be able to get in the same day. I tried that and it work for me.

Big Daddy

a year ago

Lots of variety, and good prices.

jovanda harris

a year ago

I do not go here just passing through

Matt Bowen

a year ago

It's your typical pet store. The staff was nice and helpful

michael finder

a year ago

We ARE NOT SURE if you are good enough to be an adoptive parent for one of our kitty's. We must ask you a lot of stupid questions Just to make sure.

Hollis Kinsey

a year ago

Really great store with knowledgeable employees that are friendly and helpful.

Enrique Ayala

a year ago

Grooming department and cashiers were amazing, my dog was treated excellent

Drew Schweinfurth

a year ago

The location is great, they just need more staff, when carrying a bag of cat food and litter it really sucks to be waiting for the one cashier to handle the 5 people in line.

Eva M

a year ago

Petsmart is my pet store of choice since I've had dogs. Today I had a bad experience and it's really not anything overt ... but rather in what's not said or done. Those little things that get done that leave you wondering whether you were slighted, or you're just crazy. Then just one more thing happens and you realize you are not crazy, and that you are really a second class customer. At this store (1415 N Kingsbury), I had the displeasure of being served by a cashier who made me feel unwanted at the store, awkward and embarrassed in front of the other guests on the queue. My receipt says cashier #720442 which I don't know whether is her ID or the ID of the register she's working from; she had dark black hair, had a bandana around her hair and bears the appearance of a south Asian. Why I'm I describing her? Because the store manager need to enroll her in classes so she can learn how to relate with customers. I wish I had spent my $290 dollars at a different pet store.

Mz. P

a year ago

I love this store for my pet! Prices are comparable, and the selections are great! Aside from Pet Supply, the inventory is good. If your looking for name brand items, check out "Tails in the City".

Robert Corral

a year ago

Great pet store in Chicago, was able to find a last minute Halloween costume for bubblegum at reasonable price.

Bryttni Gutierrez

a year ago

Great clean store great customer great selection.. Hidden store off Kingsbury and halsted

Doug Stone

a year ago

Very 'catty' this trip. Shelves well stocked for a change.

Xa Man

a year ago

My pleco died the next day . Been around fish tanks all my life. You had to sell me a sick fish

Kai Towles

2 years ago

Staff helpful but products pricey.

Parminder Batra

2 years ago

I am severely disappointed with this location. We weren't able to get in with our usual groomer so I decided to try PetSmart - big mistake. He went in a furrball with tons of hair that needed to be cut for summer and came out completely shaved down to the skin - there are a few graze marks as well. And then the groomer called to say he was being aggressive and had to muzzle him. He has never been aggressive with anyone! He was clearly not happy with what they were doing and hurting him in the process. He came home a "nervous nelly" and has not eaten since yesterday when I took him there, and just stays in a corner. The manager acknowledged this should not have happened - and comped the service but that doesn't make up for this. Not only will we not be going back but I highly recommend that you not use PetSmart grooming. In fact, PetSmart has lost all my business - will not be going there for anything.


2 years ago

Great store awesome customer service

Jeanne Keshishian

2 years ago

They have the best, low-cost dog toys - near the cash register. Squeaky toys that last forever.

Rita Gailes

2 years ago

The grooming salon staff was great & very good with my fur baby ???? We'll be back~Thanks again!

Nakeda Harris

2 years ago

I will never go to this Petsmart ever again. They cancelled my baby appointment because they claim she was cooperating and she always get her grooming at petsmart. Everyone knows dogs sense people my dog is very friendly. On top of that it was her 1st birthday and I wanted her to look nice. Waist of my time ????????‍♀️

Peter Itskovich

2 years ago

It's petsmart, most locations are roughly the same. Prices a little higher than elsewhere but it's somewhat expected


2 years ago

Went to pickup curbside order waited 15 minutes and left because no one would bring my order out or answer the phones. Won’t ever be going here again that’s for sure.


2 years ago

Store looks clean large selection of things

Brian Fitzgerald

2 years ago

Banfield moved out of this location, which makes me worry that this location is beginning to close

Marcy Derfler

2 years ago

It was so easy to order online. I walked in and it was all in a cart ready to go. So convenient!

Avi-Yona Israel

2 years ago

It's a good store for supplies but there aren't many adoptable animals available.

Jean S

2 years ago

DO NOT SHOP HERE. DO NOT USE THIS LOT. This business, along with the others in this lot, hire predatory a towing company that will tow you and gouge you, regardless of where you are shopping. You’d be better off ordering online

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PetSmart, Illinois, Chicago

1415 N Kingsbury St

Business Hours


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


10 AM - 7 PM

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