Petland Chicago Batavia Batavia, Illinois

Brandon is the rudest customer service rep I’ve experienced at any store! Not a person I would want representing my business. Will never return or support this location. Save a trip and order from Amazon or Chewy

We bought our Cairn terrier from this store 10 years ago. He’s still happy and healthy.

This pet store has a history of sourcing animals from "pet mills". The management is competent, and you can see it with their high school employees. Go to amazon or chewy for your pet supplies.

My mom and I went here to get some tags for her new dog. The machine was not working but I asked her some questions about dog foods and she was very helpful.

Professional and helpful staff....spent more than I intended because she was so knowledgeable and helpful!

Please be aware all Petlands' source their animals from inhumane sources and profit off exploiting them. They purchase dogs through puppy mills. Many customers have had their animals get sick because of the way they were bred/inbred. I've known a few people who've worked at the batavia location and have horror stories. If you're interested in an animal, you can check out local humane societies or shelters, many of which have pure bred animals, if that's your thing. You'll save a ton of money as well as furry lives going to a shelter. A lot of them even offer a free vet exam with an adoption. I highly recommend Anderson Animal Shelter in South Elgin as well as Tails in Dekalb. If you're still considering shopping for supplies/buying an animal though petland, I recommend doing your research on the company first.

Puppy came home with fleas and kennel cough from petland Batavia. I told them and nobody reached out to me. Do not adopt a pet from here. Too expensive to come sick.

If you're looking for customer service then I'd recommend avoiding this location. Numerous times I've shopped here and have been ignored while I stand at the counter waiting for someone to come and ring me out. Today I waited at the counter while 2 associates were with customers watching them play with dogs. They saw me waiting but neither even attempted to ask if I was ready nor did they even make a move to come over. When I was about ready to walk out someone finally came over, rudely checked me out and threw my cash into my hand. I get that you guys need to sell animals and I'm sure puppies are a big seller for you, but your associates need be trained on being aware of all customers and not just the ones interested in purchasing dogs. The only reason I ever come back is because this location is conveniently near by but after today I will no longer shop here nor will I recommend to anyone to shop here. I work retail too and I know how important customer service is to a business and it's obvious this location simply does not care because it's always the same everytime I come in, so maybe it's a lack of training on the management side as well.

I really recommend this store if you are looking to buy a puppy! The store was so busy when I went in a few weeks ago, but the employees seemed to be very attentive. I came in looking for a chihuahua. Maddi was very helpful. She asked me a bunch of questions about my lifestyle and what I was looking for. She eventually recommended looking at this adorable little pomsky! Maddi thought this dog would be better for my fiancé and I. Sadly he was bought by someone else before we had a chance to. We loved visiting with this puppy and we left our phone number with the girls working there to call us if any more pomskys come in. The girls there were so kind and I will definitely come here again

This place is so dirty and the employees at this location are too busy chatting to help employees. Obvious puppy mill dogs. Was approached by someone named Maddie and once she realized she wasn't going to get a sale from me, the whole attitude changed. Would definitely recommend the Hoffman Estates location over this one.

Do not buy from here. There are plenty of dogs for adoption due to people returning them after Covid (sad). Not to mention you can get purebreds for cheaper and from ethical local breeders.

Customer service was great went in prepared to spend 1200 on a dachshund was told 4800. Give me a break my dachshund I have now wa 800 from a breeder

Katie and Brandon are amazing!!

The employees are very helpful and knowledgeable. I was able to see 3 new puppies English bulldog, Golden retriever and Great Pyrenees/blue healer mix. I decide to choose English bulldog, Maddie made the process super simple she was knowledgeable and though my dog should meet the new dog in the store. Thank you again for finding my fur baby.

Awesome place the staff is amazing and hugely knowledgeable.

Took my friend here to look at puppies on Monday 5/10/21 and she bought one. So far he is a very good and healthy puppy. I shy from buying dogs at pet shops but these dogs are bred well and not just any puppy. She is very happy with him.

BEWARE!!!!!!! Horrible store!!! Horrible customer service!! The workers are rude and just stand around talking. They refused to help me. I spoke with who I think was the manager and she was rude and laughed in my face. I needed to buy things today but decided I would not give my hard earned money to a place that doesn’t deserve it. The on if Hoffman Estates is better.

Should not sell dogs terrible

Worst customer service. The girls are rude.

Got to play with the cutest puppy ever...I think I'm in love! Also got to pet a bunny with the cutest ears! ????

Love the cute animals and has good pet supplies

Petland tried to tell me that their Neutered AKC Blue/Gray - Boston Terrier puppy was $6500!! and then would only allow me to hold him if I was serious about buying him. The horse I bought today was cheaper, and I got to ride and pet it it before I bought it!

To over price for dogs !

Very nice and knowledgeable staff.

Clean store. Friendly, knowledgeable staff. Would recommend.

Can be a little expensive, but the variety of pet goods makes it worth it

Pierre was super helpful and it was obvious he wasn't just trying to sell me stuff, he actually wanted to help.

Seems 2xs the price they used to be for puppies... I was expecting 2-3 thousand... was told 6-7 thousand.

I love the pet options here and happy I could choose from 3 Corgies! I will definitely purchase my new puppy from here but still undecided. Staff very helpful, sweet, caring and professional. They answered many of my questions!

Customer service here is great. They do nothave much to offer for dog supplies. I went specifically for a dog bed and I had two choices and they were over $60. Other than this, there are a lot of great things in this store. They have dogs here as well.