True Friends Honolulu, Hawaii

69 reviews

Book an appointment

Online booking unavailable.

Please call

(808) 949-2664



*with JustAnswer

Reviews: True Friends (Honolulu)

All reviews (69)

Yelp (51)

Google (18)

Newest First

Newest First

Oldest First

Highest Rated

Lowest Rated

Hazel Lal

2 years ago

This store is absolutely overpriced for no reason, the women I think she’s the owner was very rude save your money and go somewhere else better

Kristina F

3 years ago

Kim is so friendly and helpful! She helped me pick out the right hat for my cat. Definitely recommend this store to anyone who wants to get their special fur baby a super cute and affordable gift! ????

Daniel Pelt

3 years ago

Extremely poor people skills and zero customer service. Just go somewhere else.

kayla almasco

3 years ago

So pilau. Went into the shop and it was honestly the worst service I ever had. I was spoken to in such pilau manners I couldn’t believe this was a local spot. I just asked to confirm if everything was 50% off and she told me that she couldn’t help me if I didn’t read the sign?! Just couldn’t believe it. It was so embarrassing. I was so speechless. So I left. Hopefully she doesn’t own the shop, but if she does I just rather not. Such a shame to have a decent store go down over bad customer service from one employee.

Sharee Byrne

3 years ago

Cute shop! Hope they make it through this pandemic. Prices were fair and Kim the sales lady was very knowledgeable and friendly.


3 years ago

Such a cute little store with so much stuff! Such a nice owner, was very helpful! I absolutely loved it!

Samantha Ross

3 years ago

Cute stuff but the owner loves Trump, so I won’t shop there ever again.


3 years ago

Great little locally owned and operated shop. One of the few left that actually operate in Ala Moana. All kinds of cute stuff for dog lovers and a smaller selection of cat stuff as well. As of March 1st they have a 50% off storewide sale in order to try and stay open. Support your fellow locals! Don't be like some mainland transplants who care nothing about people who are born and raised here and only think politics.

Alicia Whitehead

4 years ago

Worst customer service ever! Me and my husband went in to see if they had something for our standard poodle the lady yelled at us hey you in the corner what are you looking at! What the hell kind of service is that ! Put what we had in our hand back and left won’t ever be back and do not recommend this place another couple left with us they shook their hands and said what is wrong with that lady

Nick Kodani

4 years ago

Very bad service! Don't know her name but she spoke Japanese and she was working on 2/24 6:45p and she gave extremely bad service! She was very rude when we asked a question about our breed and she just threw the item we purchased on the counter. She chase us out of the store and she locked the door right behind us, shutting a little kid out who seemed excited to see the products! Who does that to a little child?? I understand that these guys store was closing at 7p but i experienced the worst service ever and saw the worst customer service ever! She should definitely not be in customer service industry!!!

Matt G

5 years ago

Found ourselves walking into this shop for no apparent reason except both our children wanted to. Met Kim the owner and a short while later walked out feeling like we had met a long lost member of our hanai family. This shop is very special and wish it nothing but the best. Kim is a wonderful person who no doubt has a very special place in her heart for dogs and people she truly cares about. I can’t say that everyone who goes there would experience the same thing we did as a family but the universe blessed us with meeting Kim, and it truly was a wonderful way to end this trip and bringing our family back to visit on this vacation. Thank you Aunty Kim !!! Matt & Connie

rhonda seeto

5 years ago

The guy working that day was super helpful and funny. I came in for a dog collar and left with two collars, a bowl and 4 stuffed toys. Great choice and definitely going back tomorrow

Scott Macomber

5 years ago

Overpriced generic merchandise. Poor customer service. Rude demeanor for a gift store. Hopefully the lease expires soon. I'm looking forward to anything else. I won’t return to this shop.

Tammy Stansbury

5 years ago

Great store and excellent customer service!!!

Ania Dunn

6 years ago

Not a fan of the lady who works at this place. I greeted her with an Aloha when I came in with my mom today, and she merely stared at us. Not very nice since I live here and my mom was visiting from Canada. She came by and it felt like she stalked us as we walked through the store, not a nice vibe.

Marissa Hobbs

6 years ago

I visited this store in February 2017, I was very impressed with the amount and variety of stock they had, I found the staff to be extremely helpful. I highly recommend this shop, I look forward to visiting it again, next time we are in Hawaii.

show more reviews

True Friends, Hawaii, Honolulu

1450 Ala Moana Blvd

Business Hours


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


10 AM - 7 PM

Is this your business?