The Puppy Pantry Buford, Georgia

I'm extremely happy with the grooming service. My 2 dogs look so amazing better than ever!!! And excellent customer service!! Thank you ????

Dana was too lazy to brush my dog so she basically shaved most of her body. Great Pyrenees are not meant to be shaved! She said she was matted all over and that was not true. She charged for a service on my other dog that I specifically said I did not want. When I called to complain she was not very concerned and told me good luck with finding another groomer! I had been taking both dogs to the Flowery Branch location for a couple of years with no problems. Too bad it closed!

Met the owner. Very nice.

Used to be great prior to 2021.. This place has gone downhill. The previous groomer, Cassie, was awesome, but their new groomer is snappy and rude. Had a 12 o clock appointment, they sent a text that arriving early would incur a fee (which is new), and arriving 30 minutes late would incur a fee (understandable). I arrived at 12:15 and was treated very poorly. Then I was told that my dog could only have a mini groom. When I discussed that he needed a full groom, the groomer told me that she would have to shave him at 1”. I told her that every time he’s been to puppy pantry, they have groomed him medium length. She then became very frustrated and changed her story altogether, saying that she would have to shave him even shorter than an inch (which I believe she was just trying to get me to leave knowing that it would be unacceptable). So I said that I would just get a mini groom and she said that she wouldn’t even do the mini groom now. So I left, and will never go back… Puppy Pantry, you have lost a 6 year customer today.

Very Disappointed! charge my yorkie 8.5lbs $55 for a Mini Groom. Highway robbery will not go back. Didn't even look like the bathed her. Save your money.

First, the location asked us to come in for a temperament test. They were not available when they scheduled it. Next, we scheduled an overnight boarding for our dog. They were not there when we were supposed to drop him off (the person there said they had to run out). We went back, dropped our dog off, and when picking him up, he appeared ok. His blanket was wet, and the person indicated they had mopped. His blanket was wet with urine, not water from a mop. It is clear that they leave the dogs for long periods of time. If you are comfortable with your dog being left for long periods of time and not taken out, then it may work for you. Not for our puppy.

When ever we go in lauren is so happy and so very helpful she even looked up some food for our precious raine to keep him healthy and coat a perfect shine we have a lot of our friends going there now would not ever change to another store sometimes if I have a question I will call and get her opinion she know her stuff thanks so very much

We had an issue with our dog being extremely dirty and covered in urine after boarding. After speaking to a manager, they absolutely owned the situation and offered a resolution that we were satisfied with. We take our dog here regularly so this incident was a fluke. I appreciate the immediate attention that they gave us.

Go see Lauren she’s the best great place friendly folks very clean also! And fast but Lauren is the best

This was not a good experience. We paid for our puppy to be played with and cared for while we were gone for a weekend. We had used them before with our other dog. We got a call on Saturday morning,no voice recording,and we returned the call. The person answering the phone stated the girl that cares for the dogs would return the call at 4. I asked if anything was wrong she said if there was something wrong they would have left a voicemail. When I picked Zorro up I was told pretty quick while not a single person was in the store that it would be a few moments. The second words were to correct me and state that puppy pick up was at 4pm so it would take a few minutes to gather my pup. Then she said there was a note on file that zorro didn't do well with them so since he isn't a good fit,he would no longer be able to stay with them because he growled at the person who has been caring for the animals a long time now. My response was he is a 14 week old puppy and we told you he is skittish around new people and you reassured us that you would play with him and it was fine. He has never growled at anyone and he was scared as he has never stayed alone and doesn't know you. When she (Lauren) brought him out to me he was so untrusting and scared he was hiding behind the shelves of dog food until he saw me. Once he saw me he ran to me ,peed everywhere from excitement,and once I touched him he felt like and smelled like dried in urine on his coat. I have never been more disgusted than this for a puppy place. On so many levels this was a bad deal. I paid more soy pup would be happy and safe. Who cares for pups who doesn't know how to handle a scared pup? I would not use this place to save my life or my pups. Find somewhere else,please!

Lauren was a lot of help to show me what my dog needed for extra protein she was super nice and answered ever question I had I would highly recommend going to Lauren at the puppy pantry for expert help she does a great job

I was recommended to Cassie for grooming my miniature Schnauzer. I was not disappointed she did a fantastic job. I have been so unhappy multiple other places, so great to find a groomer who knows what she is doing.

Very knowledgeable, very helpful. My husband and I went in with questions about our dog and allergies and Lauren was extremely helpful with picking out a new food to try and help our baby start to feel better. We also had questions and concerns about feeding our pets (we have 5) a raw diet and she answered every one we had. We will definitely be going back!

I love The Puppy Pantry! They always help you out and make sure your pup is getting exactly what they need. Super friendly staff, wonderful boarding/daycare services, and excellent groomers! I wouldn’t leave my dog with anyone else (:

I’ve been taking my dogs to get groomed here for years! Cassie and Victoria do a great job with cleaning and trimming up my goldendoodle perfectly. They also add on a super cute Bandana at the end or bows (to your choice)! They’re super patient bc I’ve seen them struggle with some pups who DEFINITELY do not like to be groomed and in the end do a great job despite the temper tantrum from the dogs, so if you know your dog hates having their nails done or being groomed please be patient with them bc they’re being patient with your pup and they try to make it as less stressful for your dog thus it takes a longer time to finish. Also bc they do such a great job they book up quick so I would call in advance to confirm your booking slot instead of trying to do a walk in.

I visited first a year ago and was impressed with the customer service and products. However my most recent 2 visits were very disappointing. Customer service below average. Self dog wash dirty and poor quality shampoo products. Dog food purchased was expired- they said it was okay to use after the expiration date- even though the manufacturer did not recommend using past the expiration date. My dog got sick after eating the food. They did give refund.

They did a great job on grooming my Olde English Bulldog!

Best place to make your doggo feel special

Usually I have a great experience but the last time I went the receptionist was a bit nasty hopefully I just caught them on a bad day. I just worry that if they are stand offish to us people how will they treat my furbabys. I will update the next time I go if they are the same way I will find a new groomer

I bring my dogs to be groomed at the Hamilton mill location only. I don’t go to Flowery Branch not consistent. The groomer At Hamilton mill is professional, caring and does the best job. When she washes your dogs you know they are clean.

They bathed my doggy an took great care of him.

They are all very nice and professional. They care about you and your pup.

I LOVE this place. They watch my dogs a few times a month and I use their grooming services. Absolutely wonderful staff and products are top notch. No Walmart isles here..only quality products not only food but all things for your puppy/dog. Check them out!!! You'll love them.

Brought my shepherds in for the self wash. 3 teens were working and they were playing around the whole time. My dog was really scared and the guy was like wow your dog is weird. He pooped and they made gagging sounds and said they weren't gonna clean it up . (I never asked them too, I told them I would get it) .

Even a star is too much for them

Excellent customer service. Great selection of high quality products.

This is my backup groomer for instances when my regular groomer doesn't have an open appointment when I need it or is out for an extended period of time. I have used the grooming services at two locations, Hamilton Mill and Flowery Branch, and have been pleased. In the event that my regular groomer is unavailable, I wouldn't hesitate to use them again.

Best pet store i’ve been to. Love supporting small businesses!!

Good luck trying to use the self wash station, especially the Flowery Branch location. I’ve tried on a few separate occasions but they have it rented out to a groomer for hours on end. Never convenient for the general public for a quick self way for the pup.

Excellent source of great natural treats. Sell a variety of raw food choices.