VCA Briarcliff Animal Hospital Atlanta, Georgia

The entire staff including the pharmacy at VCA are outstanding. They are really good with follow up too!!

I called today to schedule a first appointment for my puppy and to establish a relationship with the vet clinic, unfortunately I was not given an appointment. I think options should be available for 1st time puppy owners with a timeline from the breeder. I am in the search again for a reputable vet clinic in this area.

My cat was in care here and was misdiagnosed with end-stage CKD, although he did have kidney stones. He blocked, I got in on a cancellation appt. and charged an emergency visit, and I was advised to pay for surgery or otherwise possibly put him down. I moved my little fur kid's care and got a second opinion only to find out other alternative surgeries were possible (other than stone extract) and that no CKD condition exists. I also noted in my cat's Briarcliff medical records prior results or observations which were 'claimed to have been' advised to me by voicemail (although not all of the information was provided - just to book another visit to be advised). Thankfully, we have a much better outcome with another vet for my little fur kid as he is doing amazing post-surgery!

Hated that I wasn't allowed to stay with my sick girl. They came and took her from me in the waiting room. I spoke to the vet 2x in the 4+ hours we spent there before being transferred to another emergency vet. Charged an astronomical rate for X-rays and ultimately were unable to assist with our problem. Ended up at VCA Briarcliff as other local emergency vets were "at capacity" and turned us away.

If you don't have a lot of money don't bother going here. My dog swallowed a piece of cloth and I called after hours to see what I needed to do. Unfortunately, I don't have a lot of money, but I love my dog. 165 dollars to get him to vomit and I asked about a payment plan which they can't do. I've been going to vca for almost 10 years and always paid my bill through everything and this one time where something might be serious I can't get a little help. I asked if there was a home remedy and she couldn't even tell me that, just google. Seriously, couldn't even help me find a home remedy because I don't have 165 dollars at the moment. I tried to pay half and pay the rest Friday 11/20 and they couldn't do it. I'm hoping my little guy is ok, but thanks for absolutely nothing VCA.

This is the only vet I trust. My family have taken all of our animals here through the years and they are the only vets I trust. Their after hours and emergency care is great and convenient. Yes, it is expensive but to me, it’s worth the peace of mind knowing that my baby will get the best care!

Went in for a 24/7 emergency service and they were fast to see my puppy

Dr Fowler and other technicians were excellent in caring for my very sick Isabella. She is improving ???? and Dr.Fowler’s knowledge and kindness to Isabella helped me so much . Thank you ???? BriarCliff Animal Hospital.

Just called in today 11/17 @ 5:30 pm and the woman who answered the phone was EXTREMELY rude. I called in to ask about different pricing on imaging (as I have with several other clinics) and that woman almost took my head off for even asking. I do NOT recommend putting your fur babies in their care. Obviously this isn't a place that treats your pets like family. Terrible manners, I couldn't imagine going to them for any sort of assistance.

My puppy has had worms since I got her and this place has done nothing but take my hard earned money and not treat her but instead misdiagnose her. This place is a scam there’s never any appointments and they don’t truly care if you ask me. I dropped a fecal specimen off and they stated they left a voicemail stating she had worms again but didn’t send me an email with her test results like they did the first time. This place is trash please don’t waste your money like I did.

Office manger dr azalea Boyd and regional manger Todd sanders ignore emails, lie and don’t care! They are way too busy and know they can get away with poor care. Dr Hillhouse forgot our dogs monthly medication, forgot to do a 3 blood pressure exams and was ugly. None of he management cared! They hate insurance and will not help you if you need assistance with an apeal. If you have insurance don’t go here. The thing is they suggest many dogs to get insurance but won’t help you if something comes up. Poor bed side manner. After awhile the poor treatment and poor reviews will catch up with them. However Corporate is no better. The CEO lets them get away with it. The company is just lazy and only cares about the dollar.

The medical director Azalia Boyd and regional manger Todd sanders were horrible. Everyone at every vca ignores are emails, forget me treatments and is disrespectful. No one with talk to me. For 3 months I have emails that were ignored. When they would respond all they would say is they were not ignoring me! Horrible service! Horrible company and CEO. They lost our 4 dogs and cat.

Extremely unprofessional and showed lack of compassion. I recently had an emergency with my dog, Kia, who had her spleen removed a month earlier with a cancerous mass. They took her in the back while I filled out the paperwork. While sitting in the waiting room, someone came and gave me an update...her vital were good but she was pale. They would watch her closely while waiting to see the doctor. While waiting in the waiting room, I received a call on my cell phone identified as VCA Briarcliff Animal Hospital. Confused, as I was in the hospital's waiting room, I answered the phone. The person identified herself and told me I need to think about Kia's quality of life, that she has internal bleeding and I need to consider putting her down. I was also told I could have her rushed to another hospital for emergency surgery to see if she could be saved but the meditcal opinion was that is was not good. I needed to meak a decision in the next 15 minutes. I let the caller know I was in the wating room. She said she knew. I was horrified at the way I was treated. This conversation should have been privately and face to face...not a phone call while I was waiting in the waiting room. I filled a complaint on their corporate website and asked that someone contact me so we can discuss this in more detail. That was over 2 weeks ago and no one has contacted me.

Thanks for being there when I was in need of help with my dog baby, but if I’m coming there to see wats wrong please don’t interrogate me like it’s a reason to lie about wat happened and keep throwing up how much to move forward with the process, and if you have the amount they could run test, but if you’re a veterinarian today time are tough NO IM NOT ASKING FOR A DISCOUNT, but why the most expensive has to be the first solution like it was like do u have the money or not, and since I was wasn’t going to pay almost $700 for bloodwork I was rushed off the phone politely, THANKS FOR BEING BUT I PROMISE NOT TO GO BACK THERE ITS ALL ABOUT MONEY YES MONEY MAKES THE WORLD GO AROUND BUT WHEN YOUR FUR BABY IS SICK AND DECIDE YOU GOING TRUST YOU HAVE MONEY CAUSE NOTHING IS FREE.

Wow has this place fallen off a cliff. After taking my dog here for some 12 years, I'm just happy to never have to step foot inside this vet again. Years ago the staff was friendly and helpful, the treatment was generally affordable, no nickle-and-dime-ing, no selling of care that wasn't needed. Now they will run you through the ringer to even make an appointment, and on arrival you should expect to shell out hundreds of dollars on care they tell you in necessary but is not (see multiple tooth cleaning complaints throughout reviews here, they will push a blood test every time you're there, etc.). And if your pet's ailment can't wait for 3 entire weeks to get a regular appointment, then you have to bring them through ER, which is outrageously expensive. But don't get that confused with a triage center, because they don't do major operations at the ER. It's just another fee for having a pet with complications that need to be addressed within the month. I only learned that after we brought in our other dog last year with bloat/flipped stomach. They were happy to accept my dog to the ER, and happy to charge us for xrays before telling us that even if his stomach was flipped, they couldn't help him there! On top of that, there was no specialist in the building to read the xrays. They actually wanted us to sit there while my dog's chance of death increased by the second until someone who could read an xray arrived. So we ate the cost of a useless xray (only some $500) and rushed my dog to BluePearl, the only triage location in Atlanta. Did Briarcliff tell us that on the phone when we called to warn them of our arrival? No, because then they couldn't bill us! Fortunately my dog lived, with no thanks to Briarcliff. My latest complaint would be that my still-living, elderly dog was marked as "inactive" during Covid and they were unable or unwilling to bother locating her decade worth of records until I practically did it myself. The staff I spoke with was rude and terse, and ended the call responding to my "thank you" with a "mhmm" full of attitude. I couldn't be any more disappointed with an establishment I've paid thousands to over the years treating me like I was a problem because I wanted to schedule an appointment and couldn't due to their own internal mistake. DO NOT use this establishment. Don't be fooled by the "owner" responding to reviews. It costs a lot more for them to provide decent service than to feign concern by typing up a paragraph after the fact. VCA is a national chain, meaning the bottom line is more important than community impact. Avoid any VCA if you can. If you live in the area, Ansley Animal Clinic is nearby. I'd even go as far as to say my overall experiences with Banfield, which you can pretty much find at any PetsMart, is better than the last few years at Briarcliff. My family has brought six or seven pets here since 1999. We are done. Edit: My disappointment in this establishment continues to grow. I find the "owner's" response to my review blaming the pandemic or related challenges for my experience absurd and inappropriate, as I fail to see the correlation. This is the attitude you risk engaging with by using VCA Briarcliff.

Agree entirely with previous comments about serious drop off of care and services in the last two years. Been with Briarcliff since 2003. Previously very happy. Now, no appointments available for weeks, encouraged to use “ER” for even minor services (which is MUCH more expensive), staff increasingly rude, blood draws and other money making procedures increasingly encouraged. Asked for a referral this week after the one provided by Dr Floyd could not see my pet for a month. Was told that I should just keep the appointment a month away because “people are really busy these days.” Referral was ultimately provided after I complained. But whi needs grief from their vet among all things these days. Requested my pets records and moving onto a different vet. Sad, because it used to be a good place.

Briarcliff animal hospital boarded my dog for free while we took care of the issue, and apologized for the mix up. Did not give my dog a critical vaccination and did not communicate that to me. I only discovered after my dog got a flea infestation. The staff here have a serious lack of communication that can endanger your beloved pet. When you take your dog here, you are putting the trust in the clinic to take care of your pet. Be wary and advocate for yourself and your pet! Do not assume that they are taking proper care.

Update: The last few times I've taken my cat to Birarcliff, we've had long waits and it's always a different vet. The care my cat receives is fine, but I'm considering looking somewhere else, as it seems things aren't as great as they used …

VCA is phenomenal! Their after hours care is great, their staff is always so helpful, and the doctor's even call to check up on my pup after procedures. VCA is always careful to give me all of the options while candidly advising me which paths may be most practical for the circumstance - it's great to not feel ripped off yet still know, with certainty, that I'm doing all the right things I could be doing for my pup. Would definitely recommend.

3 strikes and your out. I happily spent $ 2600 there for dog bloat and an ICU stay. Luckily my Lulabelle was ok. I then decided to use this Vet for future boarding. Number 1… Boarded my precious dog there and picked up after boarding and requested a bath prior to departure. I was assured this would happen, but upon arrival to pick up, no bath done . Just a sorry, we couldn’t do it. No big deal, but then came number 2. Number 2…. I picked up my dog from boarding and she was escorted to my car by a tech. The tech unleashed my dog in the parking lot prior to placing her safely in my car. The Vet is located on an extremely busy street. I ran and fell trying to grab her before she ran off. The manager apologized and stated that the tech was new and instructed her to never unleash dog until safely in car. I was angry but decided that everyone is new and to forgive the business. Number 3 …. I decided to use boarding services again. I called to see if bath was done prior to pick up. I was told no by the extremely unfriendly receptionist. I asked her to ask manager to make sure. She returned to the phone and then stated that the bath was done and it was unusual for someone to call and ask prior to pick up and usually that is all confirmed at pick up. I explained that I had a bad experience, where I waited till pick up and the bath was NOT done. Am I not allowed to call and inquire this prior to pick up???? SOOOO, disappointed in this facility. I have promptly transferred my records to another Veterinarian. I have NEVER had so many issues and the level of inappropriate rudeness at any other Vet service in my lifetime. I have always been a pet parent.

Briarcliff has always been there for my emergency needs! Dr. Muller is so kind and explains things well! You know your pet is getting the best care! Their covid protocols are outstanding!

I took my new puppy Ruby in on 4-12-2021 because she was experiencing a lot of vomiting and upset stomach and was dehydrated and was very concerning to me since we had only had her for 1 day. VCA took our call late night and saw us and made sure our little girl was safe. We even got a follow up call the next day, Ruby was fine and just needed some rest from the new environment and less food. VCA took care of us at no charge and went above and beyond!!! 5 stars. Kudos!

Dr. Muller Jr. was the absolute best. Courteous, compassionate, responsive-all around top notch. Ashley in the office was a pleasure to deal with. All The staff provide superior service and they have gained my business.

We have unfortunately had two bad experiences with two different pets we’ve taken to VCA Briarcliff. The most recent experience was today, when my dog was given a rabies shot that she had already gotten just two months prior at her previous vet. We had been transitioning our dog from a different vet over to VCA Briarcliff, and rather than asking for permission to give the rabies shot, they went ahead and gave it to her. This is unethical and unprofessional, and we would have gladly and easily shared her rabies certificate if the vet had simply asked. The other experience, with our cat, lasted several months. Our cat had been experiencing sporadic episodes of aggression, and we took him to VCA Briarcliff to help diagnose the issue. He had bloodwork and x-rays done, and the vet diagnosed him with hyperthyroidism, pointing us to specialists to have a procedure done. One of the specialists refused to see our cat after seeing the bloodwork because they stated he did not have that disease. On a subsequent visit, the vet said that our cat has a lesion growing on his tooth and that it should be surgically removed. We were surprised this wasn’t something that was noticed on his earlier check-up. We opted to wait to see if some medication would help our cat’s episodes, and we’ve not even heard a follow-up call from the vet to check on him in the three months since we last took him in.

We have been taking our animals to Briarcliff Animal Hospital for at least five years and have been extremely happy with the care provided by Dr. McNamee and Dr. Fowler. Unfortunately, when our cat got sick unexpectedly, we were not able to see either one of them, but trusted our cat would get proper care. The treatment he received was substandard, to say the least. Our cat was exhibiting signs of discomfort in his mouth, as well as uncontrollable, constant drooling. He was also no longer eating and as a result, had lost a significant amount of weight. The staff took him back, examined him and the vet called us to discuss treatment. They advised us that they would not be able to view inside his mouth, "because he is a cat, " and would need to put him under to properly assess the issue. Their earliest appointment was over 4 weeks out for this, which we scheduled ASAP. They drew blood & urine for testing and advised us that they would call with the results. A few days later, they called and stated the results depicted nothing was wrong, everything was normal. Our cat continued to lose weight and appeared physically uncomfortable, which we called and told the receptionist REPEATEDLY, who responded with no help, no suggestions, and frankly sounded annoyed with us calling. At this point, I did not think my cat would make it to his appointment, so I called another vet's office in Midtown for a second opinion. They were able to see him that same day. The care given to our cat was 200% better and more thorough than BAH felt he required. Not only was the vet able to see inside his mouth, she was able to take numerous photos inside his mouth to show us the ulcer inside his mouth. Further, they reviewed the bloodwork taken by Briarcliff and advised us that it clearly depicted that he had an infection of some sort. They gave him IV fluids, started him on antibiotics and pain meds. They advised us that he would need surgery to extract a broken tooth, which we scheduled ASAP. A week later, I dropped him off for surgery, assuming it was going to be okay, hours later, I received a call from the new vet, who told me that they could not perform the surgery, as they found a tumor under his tongue, which was likely cancerous. Due to the fact that he was 14, we opted not to put him through any further pain and ultimately decided to put him down, which is something I WAS NOT expecting at all. Our cat ultimately suffered for close to a month because of the poor treatment received at Briarcliff and the inadequate, insensitive people who answer the phones there, who ultimately decide the fate of your pet and whether or not they should alert the vets when patients call. We WILL NOT be going back.

Way too expensive. Save your money and go somewhere else. Literally anywhere else.

I had to bring my pug in for emergency services this evening. John on the phones was very friendly and quick to help me get all her information sorted. Today was very difficult, besides my dog being ill, and the techs went out of there way to make sure that not just Frankie was physically ok but that I was emotionally ok. Above and beyond care from the whole team. Thank you so much!

Be careful with this hospital. I have had dog insurance before but I have some head scratching, to what is really going on. I had a balance that I never knew about. I had to ask what the balance was. Then I was told that I asked them to do the treatment that was done but I didn't. I thought that was slick. If you have a puppy and you get the wellness care question everything. Once the puppy shots are up to date you are just making payments. I left because something happen and their story didn't make sense. I think it was mutual !! Its not what you think.

Like many folks we adopted a new pup during COVID, so we needed a new vet (our cats already go a cat specialist). Had several friends recommend VCA Briarcliff and we've had a great experience with them so far. The vets are always very thorough in their explanations of care (over the phone due to COVID precautions), the staff have always been friendly and helpful, and picking up medicine and paying (via app) are a breeze. Recently my pop got injured pretty badly while playing in our back yard and they were able to see him as soon as I arrived (with no appointment) and got him treated quickly and effectively. Very happy with our experience, and we'll continue to use VCA Briarcliff for all our pup's needs.

I talk to ms.Selena on the phone today she was such a great help!! Yeah I need to promote her!!