104 reviews
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Alexandria Mitchell
2 years ago
My cat, November, found an ibuprofen liqui-gel pill and chewed on it. Unsure of how much she ingested, I took her here to get treated. My cat has major anxiety, as do I LOL, but we both felt very well taken care of during our visits. The vets and vet techs were kind, compassionate, and very knowledgeable about November and her condition. I called them over the course of a few days with questions, and not only did they remember my cat, but they were super patient with me and made me feel at ease. We ended up having to come in for a few additional nights for bloodwork, but I can surely say that we are both very happy with how we were treated!! Novi is on the mend! Thank you so much to everyone who I interacted with, and to everyone who treated my kitty over the course of these few days, even on Xmas!!!
Jennifer Alonso
2 years ago
I am not writing this comment out of spite, however, I was not happy with how our trip went. We took our very ill dog there last night as he was in need of euthanasia. I called before we left the house, 5 minutes before we arrived, and once we were in the parking lot. Each time I had to tell the staff exactly what pet we were bringing and for what reason, in detail. Once we arrived, I once again had to tell the staff who came out to the vehicle who we were and why we were there in. explicit. detail. I felt it was cruel for myself and family to continue to explain our dog was dying and in need of euthanasia. I tried to be over-prepared so I wouldn’t have to continue to go over his medical issues time and time again while my husband and I were already distraught I also found it upsetting they took our dog into the clinic by himself with not allowing us to come in during the placement of his IV catheter, meanwhile our dog is struggling for air and gasping to breathe, he has severe anxiety and we did not want to leave him, we were told we couldn’t come in because of Covid protocols. Come on now. Once we were in a room, the doctor was very sweet and professional, the room was nice and I’m glad our dog is finally at peace, but the entire time leading up to this moment was very hard for our family.
Amy Cimber
3 years ago
Sadly this Pet Emergency makes very aggressive decisions. I refused to pay $638 of a bill that was over $4500 because there was nothing wrong with my dog aside from parasites. Which would have been easily remedied by medications, not cutting my dogs stomach open!
Christina Shann
3 years ago
What an incredible staff !! Dr. Giavondo and staff where so helpful during my dogs overnight stay and helped him so much! Awesome crew!So glad we have these caring individuals when things get tough and we need help. Thanks again everyone!
Christine W
3 years ago
Very good experience! My dog, Emma, suddenly started limping while we were in town and I wanted to rule out any fractures or broken bones. Emma was very fortunate to have been seen by Dr. Mettee. She was incredibly kind, thorough in her exam, and thoughtful in the treatment plan. Thank you, Dr. Mettee and Steven for your care and concern for our dear Emma.
Kristi Rhodes
3 years ago
On a Saturday my son’s dog was throwing up and we brought her here. They saw us immediately, were kind, diagnosed her quickly and charged us a very reasonable price for their service. Highly recommend!
D. Cronn
3 years ago
Could not be happier with the care our dog Tampa received from the staff here. We brought our girl into the clinic in the wee hours of the morning from 45 miles away while on vacation unsure if she would make it. The staff evaluated her needs, were extremely courteous, transparent, and communicative. Dr. Caciopp and staff got our girl back and she is back to normal continuing on our summer journey!
laura milsom
3 years ago
Our flat coat retriever Nellie, a rescue who had been with us 11 years took a catastrophic fall into our pool and came out unable to walk. We thought maybe she had twisted her leg in an effort to avoid falling into the water, which she hated. We dried her off and put her on a bed and hoped she'd be better in the morning. She wasn't. We called our vet at 7:30am and they recommended Pet Emergency of Martin County, because they have a neurologist on staff. We called and they told us to come in after the shift change at 8am so that Nellie wouldn't have to wait. We arrived and they took her in for her assessment right away.She was paralyzed from the waist down and was having trouble breathing. We made the terrible decision to let her go, but they let us in to be with her and gave us as much time as we wanted and needed then gave us a plate of rotisserie chicken to give her. We were obviously in shock and in bits at the randomness of this accident but the Dr. and staff could not have been lovelier if they had been family. Their kindness and caring of our beloved girl will never be forgotten and we will recommend them to any and all in need. Nellie went to meet her maker without any suffering, and that was the best we could hope for during this horrible time. Today we received a beautiful card from them, which confirmed our feelings about this place. They were the only good thing that day, and we are so so glad we went to them.
Stephanie Macera
3 years ago
This review is far overdue. I want to thank all of the veterinarians and staff for taking care of my furbaby Brat. He had a urinary blockage; and despite it being a full night of emergencies, they took my baby's medical status very seriously and treated him as a top priority. I've lost pets in other emergency centers that did not triage properly. Thank you so much for saving my baby.
Elizabeth Judd
3 years ago
I cannot say enough great things about Stephanie. From when she answered the phone at 330 am, to when I was pulling away after getting my dog back, she was extremely helpful, patient, and sweet with us. It’s stressful enough having a fur baby hurting so it was nice having a calm and educated staff member to help along the way. Thank you!
Jada Martin
3 years ago
What a wonderful, caring place!! We are on vacation with a sick dog, and they took such good care of her!!
Jessica Storry
3 years ago
I've been here twice now with our dog, and the most recent was for an issue with a split nail. They absolutely did NOT need to see us for this but they did...and not only did they fix it within 2 min, but they were incredibly kind and didn't even charge me because of how quick a thing it was. Nothing but great things to say about them - in both instances.
Kenneth Smith
3 years ago
After having a rescue dog for the last 6 1/2 years, we had to make the decision that all dog lovers hate to make. The crew at Pet Emergency were very respectful,courteous and professional in helping Sam Elliot cross the Rainbow Bridge. Thank you for being there for us
Melissa Snyder
3 years ago
They took care of our Frenchie named Kona. My husband and I cannot thank you guys enough for everything that you did. She came in extremely distressed unable to breath and had pneumonia . Our baby girl got to come home last night after 6 days there (3 surgeries and a trach later). She is doing very well and home resting comfortable. The staff was compassionate, thoroughly explained things and were always happy to give us an update when we called day and night. Thank you again for everything.
Julie Alvarez
3 years ago
I brought my teacup Yorkie recently to the emergency room. My dog had respiratory issues. He is a senior dog and I provided as much detail to the staff verbally about his condition. I expected them to have to test and have X-rays done. …
Patti Jacoby
3 years ago
They took very good care of my fur baby Tabatha Jacoby.
Lisa Rawe
3 years ago
A month ago our 75lb Rottweiler/Blackmouth Cur mix was hit by a car on a Friday night. She was able to walk but I knew needed to be completely checked out. They immediately and took her in for X-rays, etc. No broken bones but she was in shock and her blood work was concerning so they kept her for observation. By Sunday around 2:30 am I got the call she needed surgery and “may not make it”. Dr. Shepherd was able to remove her spleen and a portion of her liver that was fractured from the impact and I am beyond ecstatic to report our Nala has recovered amazingly well! I hope no one needs their services but in the event you do, rest assured your fur baby is in great hands!!
Alan Norsworthy
3 years ago
Picked up prescription for our cat, excellent service. Dr. Lechner is great internal medicine Vet.
Mike Barber
3 years ago
My dog had what we thought was a seizure in the middle of the night we went to the clinic at about midnight the doctor on call was very understanding very informative answered all the questions that we had and was very empathetic to our …
Skip Getz-Walsh
3 years ago
We are from Michigan, spending time down here with our dogs at the parents to escape our winter. Our older dog, couldn't urinate. We were panicky being so far from our veterinarian, but a neighbor down here recommended Martin County Pet Emergency. I thank them so much. Everyone was so kind, caring, and informative. They diagnosed the problem right away, and surgery right away. He's back with us and recovering well. I can't thank the doctor and staff enough for their kindness and professionalism.
Meows Softly
3 years ago
staff here treated our boy kingston with compassion and -excellent- quality of care. while our family unfortunately suffered a terrible loss, the care and dedication they showed during our impossible-to-prepare-for emergency gave us the comfort of knowing that we did everything we could do. thank you so much for the service you provide, and for treating my family with sensitivity and grace.
Ivan Lee
3 years ago
Horrible experience!!!! Wanted to charge me an estimated cost of $4K, saying could be more. They asked how much I could afford. Felt like I was at a car dealership. The female staff were so rude; when they sensed I may not agree to that …
Rachel Snyder
3 years ago
We could not be more grateful for the Drs and staff at Pet Emergency of Martin County. We transferred our dog there after a terrible experience at another emergency center and I am convinced it saved her life. Our dog ended up needing …
MELDOX Dachshunds
4 years ago
The Dr on Staff was VERY HOSTILE and unprofessional and she yelled at me. I immediately demanded my dog back immediately and I left!
Tyler S
4 years ago
Dr. Montilla is a reliable vet and great at reproductive services. Thanks for reaching out and clarifying the issue and resolving it. I appreciate his professionalism.
Shannon H.
4 years ago
I was very impressed with this facility. My cat was seen immediately and thoroughly worked up and treated efficiently. The staff was knowledgeable, compassionate, skilled, and communicative. I felt very comfortable leaving my sweet kitty …
Priscilla Councill
4 years ago
I could not recommend this facility and the doctors more. Our Bentley was treated with such care and kindness, not only one night but several trips we had to visit before he was able to have his MRI. Thank you Dr. Mettee you were so helpful and we couldn’t appreciate your professionalism and love for our sweet Bent!!
Diana Bright
4 years ago
We rushed our 12 year old Weimeriner to the pet emergency center on April 18th after she started having seizures. We knew the outcome wasn’t good and we were scared for our beloved old dog. The staff was amazing and kept us up to date on …
dorota wroblewski
4 years ago
Worst vet ever, Beware!!!Had an emergency with our 13 year old Matese .We literally told them the symptoms, nurse came out to our car and took her in , due to the COVID-19 19 we had to wait in the car.Nurse told us that it will take no more …
Janet Shichman
4 years ago
My precious Pomeranian, Chloe seemed to have had a stroke. Panic set in. Vet out of town. Went here expecting to pay more than I could afford for treatment. Sadly, there was no treatment. The doctor came out and spoke gently and precisely about the many problems Chloe was having. I had to decide in a moment what would effect the rest of my days. These ladies were so compassionate and caring that I felt comfortable enough to let my baby girl go over the rainbow bridge. It was fast. I held her. I kissed her. I loved her. The bill was affordable. The kindness was enormous. I am so deeply grateful for the caring doctors and nurses that helped me through this most painful situation.
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Business Hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
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